Follow these steps to restore the connection:

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1. Disconnect and pair again :

• Go to your phone’s Bluetooth settings > Disconnect the smartwatch.

• Then, open the Crest app > Unpair the device from the app as well.

• Now, re-pair the smartwatch through the Crest app by following the on-screen instructions.

2. Restart both devices :

• To restart your smartwatch: Long press power button > Restart Check

• Or Settings > System > Restart

3. Enable call log and contact sharing :

• After initial binding with the WAVEAURA_XXXX, make sure to click ‘Authorise’ for the second pairing request to enable “Call Log” and “Contact Sharing”.

4. Grant Necessary Permissions :

• Make sure you've granted the permissions for “Media Audio”, “Phone Calls”, and “Contact Sharing” during the pairing process with the Crest app.

5. Disable battery optimisation :

• Go to Settings > App Configurations > Battery Optimisation

6. Switch off DND mode :

• Go to Settings > Do Not Disturb > Schedule / All Day.

7. Reset your smartwatch to factory settings :

• As a last resort, perform a factory reset.

• Go to Settings > System > Factory Reset.

1. The operational distance for the Bluetooth is 7-10m. It is ideal that phone and watch is in direct contact with each other. Bring your smartwatch and device closer, i.e., stay within a 10-metre range.

   If this doesn’t work –

2. Check the phone’s Bluetooth connection: Tap Connected Device > Bluetooth

3. Check if the Crest app is running in the background.

4. Avoid connecting the watch to multiple phones.

5. Check if Disable battery optimisation is disabled on the Crest app: Settings > App Configurations > Battery Optimisation

6. Switch off DND mode, as it may disable notifications. Check DND Mode: Settings > Do Not Disturb > Schedule / All Day.

7. Restart your phone and watch : To restart your smartwatch: A] Long press power button > Restart Check

   Or B] Settings > System > Restart

• Disconnect and pair again:

1. Go to your device’s Bluetooth settings > Disconnect. Now, re-pair your device with the Crest app. Follow the simple steps mentioned below to re-pair your smartwatch with the Crest app:

2. Download the boAt Crest app available on both the App Store (iOS 14.0 and above) and Google Play Store (Android 7.0 and above). Alternatively, Scan the QR code inside the smartwatch –

3. Settings > Download App.

4. Connect the device with the boAt Crest app and ensure the phone’s Bluetooth and GPS functionalities are turned on.

5. Select “Name of Your Smartwatch” on the app’s home screen and click “Pair” to connect.

6. Once connected, you will get an alert to connect with WAVEAURA_XXXX; click ‘Authorise’ if you need to receive or make calls from the watch.

7. To use all features of your smartwatch seamlessly, tap on “yes” to the “connection”’ and ‘grant access’ system prompts.

8. Make sure you disable battery optimisation.

(Note: To ensure connectivity throughout your journey, make sure the app is allowed to always run in the background of your phone)

• Restart both devices : A] Long press power button > Restart ; Or B] Settings > System > Restart

• Factory reset your smartwatch : To factory reset your smartwatch, go to Settings > System > Factory Reset

1. Attach the magnetic end of the charging cable which comes with the watch package on the charging pad of the watch which is located on the back of the watch and connect the other end which is an USB-A end to a 5V, 2A rated power adapter or power bank or a computer.

2. The Wave Aura display would show the charging status and charging percentage while charging.

Note: If the Wave Aura is connected to a computer USB port for charging, the speed of charging would be less as the power pushed by the USB port of a computer is less than the 5V 2A rated power adapter.

1. Check if the charging connector behind the watch is clean and rust free.

2. Try cleaning it with an alchohol swab and dry the cleaned surface with a dry cotton to ensure there is no moisture retained.

3. Now plug in the charger (Output = 5V 2A) and let it charge.

• Battery charge status is shown on the watch homepage with the percentage of the charge remaining on the Wave Aura

1. Before using the Watch Wave Aura for the first time, please fully charge the smartwatch first.

2. Charging through wall adapter – Specs of the adapter: 5V, 2A

3. Any other accessories could be used for charging the Watch Wave Aura as long as the above norms are followed.

1. Ensure your watch is connected to the Crest app and Bluetooth is ON.

2. Wait at least 2 minutes; large watch faces take longer to sync.

3. Retry the update or restart your phone and smartwatch if the issue persists.

1.Check if your device or watch is in Airplane or DND mode:

• On your smartwatch go to Settings > Do not Disturb > All Day / Schedule > Toggle Off

• Alternatively, on the Home screen, Swipe down > DND > Tap Off

2.Ensure Battery Saver is not limiting background activity :

• On your smartwatch go to Settings > Battery Saver > Toggle Off

• Alternatively, on the Home screen, Swipe down > Battery Saver > Tap Off

3.Restart both your phone and smartwatch to refresh connectivity :

• On your smartwatch, Long press the power button > Restart

• Alternatively, Go to Settings > System > Restart

• As a last resort, perform a factory reset on your smartwatch: Go to Settings > System > Factory Reset on the watch.

1. Make sure call alert and message alert are enabled from the app.

2. Sync the watch after enabling these features.

3. Even if the notifications are not coming, switch off your phone’s Bluetooth and again switch on OR restart your phone.

4. Try uninstalling and installing the boAt Crest and then start the binding process with the watch and check whether the issue is still persisting or not.

5. Reset the watch and check whether the function is working or not.

Open the music player on your phone, select a song which you want to play, and control from music (play/pause/next/previous/volume up down)

Note 1: Make sure you enable music control from the app first.

Note 2: Make sure the watch is connected with the app.

1. To sync the data to the app, go to the app’s homepage, drag down the screen. This will start the syncing process, and data will be synced to the app.

2. Make sure you are in Bluetooth range and watch and app are nearby when you are syncing the data.

3. If the app is taking too long to sync or it gets stuck while syncing, unbind the device with the app and reconnect again.

4. If you continue to have data sync issues, please restart your phone and try again.

1. We have designed the watch so that the display is active on a slight flick of the wrist.

2. The tracker may take a second or two to light up the screen.

3. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.

1. Make sure you wear the watch while sleeping to track the sleep data.

2. Measure your night sleep automatically. Sleep duration and classification details (Deep, light, REM, Awake) are available on the watch and the app.

3. Sleep will not be recorded if you have less than 3 hours

4. Sync the watch with the app in the morning to view sleep data

Note: Data might not be recorded correctly if a lot of movement is noticed between 6-8 AM

1. Check if the user has hair, tattoo, skin complexion, scaring, wear the watch too lose or too tight might affect the readings.

2. Check if the heart rate sensor which is there on the bottom of the watch is glowing in green or not. If the sensor is working properly the sensor should glow in green colour.

3. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid

• The spO2 and Heart Rate monitoring is only for the reference; data may not match with the medical equipment. This watch is not a medical grade equipment.

1. Your watch is tracking the movement if your wrist so if you are doing something that requires a lot of hand movement then step count can be affected.

2. Ensure that your app and the watch are synchronized.

• In order to access watch faces from the app, users should log in to the app first.

• Short press the side button from the home screen would lead to opening the menu.

1. Swipe left or right on the home page would lead to shortcut menu

2. There are five functions in the shortcut menu- (i) Steps (ii) SpO2 (iii) Heart Rate Monitor (iv) Sleep (v) Music (vi) Notifications

• While the user is inside the menu, tapping the several icons would lead to entering the different modes on the Wave Aura.

• There are following mode options on the menu of the Wave Aura -

1. Steps : For tracking daily activities like step count, distance travelled, etc. by the users.

2. Heart Rate : For measuring the heart rate of the users.

3. Blood Oxygen : For Measuring the saturation level of oxygen (spO2) in the user’s blood

4. Sleep Mode : For measuring the sleep hours of the users

5. Breathing Mode : For breathing exercise of the users

6. Alarm : To set up alarm for the users

7. Music Control Mode : To control the music from the watch when the users are listening to music. (Note: This feature might not work for some of the music apps with different control protocols)

8. Camera Control Mode : To control the camera from the watch and click photos

9. Timer : To set up timer for the users when in need

10. Settings : To enter into the settings of the watch

1. There are 700+ activities modes available in the watch Walking, treadmill, running, badminton, football, basketball, Tennis, yoga, etc. You can access any out of these.

2. Select any one of the exercises before starting that exercise.

3. You can also add more sports activities or hide the activities.

4. Swipe right and then click on pause to start/pause that exercise

• On the App home dashboard > Tap on "Heart rate” card and you can view all your historical heart rate readings. You can view your Min and Max HR for the day. You can also access history by tapping on the history icon and can also filter the details based on a Daily, Weekly, or Monthly basis.

1. You can measure it on the watch. A user can view the details on the app

2. Swipe left from the watch home screen >> Go to SPO2>> Tap measure.

3. Post your measurement, Please sync the SPO2 values to your boAt Crest app

1. Open the ‘boAt Crest’ app and you will find “More” on the lower right-hand side on the home page of the app.

2. Click on it and go to Settings

3. Inside Setting, you will find the Sleep Goal. You can set your Sleep Goal under this option. Please note:- Your sleep goal is indicative of your sleep target, and the watch automatically records the sleep.

4. Open the ‘boAt Crest’ app and you will find “More” on the lower right-hand side on the home page of the app.

5. Click on it and go to Settings

6. Inside Setting, you will find the Sleep Goal. You can set your Sleep Goal under this option.

1. There are 7 default watch faces available on the watch. Long press on the watch home screen to view default watch faces, select and add your preferred watch face.

2. Tap on 'settings' on the home dashboard. Go to Wave Aura settings > watch Faces. Under the Watch faces option, select the watch face you want to set on your watch & click apply

1. Inside the menu, click on the ‘Music Control’ icon on the watch to enter into the music control feature.

2. While listening to music users can play, Pause, move back to previous track, jump forward to next track and control the volume of the music.

Note: - This feature might not work for some of the music apps with different control protocols.

1. Inside the menu, click on the ‘Camera Control’ icon on the watch to access remote camera on the Wave Aura Watch

2. Click again on the camera icon to open the camera app on the media device.

• You can control the brightness level of the watch by swiping down from the watch home screen & change the brightness level.

• Swipe Up on the home page and you can check the cricket live scores.

You can add only 1 emergency contact through the boAt Crest app.

Follow these steps to activate the SOS feature:

1. Open the boAt Crest app on your device.

2. Navigate to the "Home Dashboard."

3. Locate the "Top Features" section on the dashboard.

4. In the "Top Features," you will find the "SOS" feature. Click on it to access the SOS functionality.

5. To initiate an SOS call, perform a long press on the side button of your smartwatch.

• Long-press the side button to make an SOS call

1. In the watch click on the navigation feature

2. Search your desired destination on the boAt Crest app.

3. Then send navigation instructions to your boAt smartwatch by clicking on get directions.

4. After clicking on it choose the navigate on watch option.

5. Then follow step-by-step instructions on your smartwatch to reach your destination.

Note:

• The navigation is not shown in maps instead it is shown by direction arrows. You can access the last alert from the watch navigation menu or by swiping left from the home screen.

• To avoid receiving notifications on our smartwatch during navigation enable DND mode.

Users can upload a custom watch face with images from their device. Follow the instructions to update the custom watch face mentioned below:

• Open the boAt Crest app.

• Go to the “My Watch” section.

• Here the option to “Change Watch Face” is available.

• Go to my creation and click on “Create a watch face”.

• Select a background ‘Image’ from your gallery.

• Choose the parameters you wish to add to the selected background:

1. Time

2. Date

3. Steps

4. Distance

5. Calories

6. Heart Rate

7. Battery

• Finally, click on the “Update on the watch” to get the watch face updated.

Note: Depending on the selected watch face’s size and resolution, this may take up to 2 minutes.

Turn the device’s Bluetooth on and bring your smartwatch closer to the device. If this doesn't work check the following functionality:

1. Enable Contact Sharing: Open Crest App > BT Calling > Connect your watch WAVEAURA_XXXX > Enable Contact Sharing

2. Enable Notifications: Open Crest app > Settings > Turn on Call Notifications

• Your smartwatch's data is automatically synced when you open the boAt Crest app. This may take a few seconds.

• For manual syncing, go to the app and click on “Tap to Sync” to trigger immediate data transfer.

If this doesn't work –

1. Open the Crest app and keep the watch within Bluetooth range, i.e., less than 10 metres.

2. Ensure the Bluetooth and GPS are enabled on your phone.

3. Allow the app to run in the background.

General permissions are needed on Android and iOS devices as below:

• On Android:

1. Go to Settings > Apps > Crest > Permissions

2. Enable permissions for Location, Contacts, Phone, and Notifications.

• On iOS:

1. Go to Settings > Privacy

2. Grant access to the Crest app for relevant permissions like Bluetooth and Notifications.

1. Open the boAt Crest app.

2. Tap on your profile icon located at the top-right corner of the home screen.

3. Scroll down and tap “Log Out”.

4. Confirm the logout action in the pop-up prompt.

1. Your smartwatch will be disconnected from your phone.

2. The watch will stop syncing data with the app.

3. You will stop receiving notifications on the watch.

4. To regain access, you will need to log in again with your connected account (e.g., Google or email) and verify with a one-time password (OTP).

To add a fitness buddy:

1. Open the Crest App

2. Go to My Buddies

3. Tap on Add Buddies

4. Select a contact from your list

5. An invite will be sent automatically

Once they accept, they’ll be added to your Fitness Buddies list.

1. Go to My Buddies

2. Tap on the name of the person you want to remove

3. Select Remove Buddy

4. They will be removed from your buddy list and won’t have access to your fitness updates.

Follow the steps mentioned below to check the live cricket scores using the

Crest app:

1. Swipe up on the home screen to view live scores.

2. Open the boAt Crest app and go to the “My Watch” section.

3. Tap on “Sports Score”.

4. Select “Enable” to activate live score updates on your watch.

5. Turn on “Enable Score Push to Watch” for real-time updates.

6. You can also enable “Vibration Alert” for score notifications.

7. Now open Settings: Choose Cricket >> Then choose match type – T20 or ODI, and set your preferred update interval.

Note:

• Alternatively, you can also choose a football score. Tap on “Get Score Update” to receive updates every 15 minutes.

• Enabling Vibration Alert may lead to increased battery consumption on the watch.

1. You can transfer the QR code of metro ticket/pass, bus pass, UPI, social apps, and more into the smartwatch by adding the QR code in the boAt crest app. To add the QR code follow these steps:

2. Click on "QR Tray” option in the boAt Crest app.

3. To add a QR code, capture a screenshot of the QR code of the app you want to include.

4. After this, you’ll be able to find a collection of QR codes in the smartwatch under the QR Tray feature. Select the QR code you want to be scanned

1. Go to “Settings” from the main menu and click on “Watch Features”.

2. Click on the “QR Tray” option to upload a QR code.

3. Upload the QR code from your phone.

4. Select any one from these categories: Payment/Movie/Others.

5. Enter the name of the QR code at “Name this QR code”.

6. Click on “Save & Push to Watch”.

7. The QR code will appear on your smartwatch.

8. Swipe left on the home screen to view the QR code on the watch.

Note: Double tap the watch screen to change the brightness level in case the QR code scanner doesn’t work.

1. This feature will allow users to monitor and rate the quality of breathing. Breath exercise (Inhale/Exhale pattern) on the watch for selected duration and rhythm

2. It is a feature available on the watch where users can use it to do breathing exercises.

1. You can transfer the QR code of metro ticket/pass, bus pass, UPI, social apps, and more into the smartwatch by adding the QR code in the boAt crest app. To add the QR code follow these steps:

2. Click on "QR Tray” option in the boAt Crest app.

3. To add a QR code, capture a screenshot of the QR code of the app you want to include.

4. After this, you’ll be able to find a collection of QR codes in the smartwatch under the QR Tray feature. Select the QR code you want to be scanned

• Yes

• There are total 700+ activity mode on the watch

• Yes, users can set individual goals for every sports mode.

1. Yes, step counting, Heart rate monitoring, calorie count and sports modes can be recorded directly on your watch while your phone is not connected

2. Watch has some internal memory to record this data.

3. Once you are in contact with your phone, you can sync the data to the app.

• The green lights are used to monitor your heart rate.

• There is an optical sensor that detects the passage of the blood and then estimates the heart rate based on that information. Red light is the blood oxygen sensor.

• Yes

• The water resistance level of the Wave Aura smartwatch is IP68.