1. ​Check if the charging connector behind the watch is clean and rust free.

2. Try cleaning it with an alchohol swab.

3. If the problem still persists, kindly replace the product.

Battery charge status is shown on the watch homepage with the percentage of the charge remaining on the watch Wave Infinity’s battery. 

1. Before using the Watch Wave Infinity for the first time, please fully charge the smartwatch first.

2. Charging through wall adapter – Specs of the adapter: 5V, 2A

3. Any other accessories could be used for charging the Watch Wave Infinity as long as the above norms are followed.

boAt Wave Infinity needs the boAt Wearables app to be installed on the users’ media devices. It is

available on both Google Play Store (Android 7.0 and above) and Apple App Store ( iOS 12.0 and above)

to be downloaded and installed into the users’ devices to use and utilize the Wave Infinity full

functionality-

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1. Keep the boAt Wearables app updated to the latest version

2. Close all the programs on the watch → Stop and restart Bluetooth and GPS → Connect again

3. Check and enable notification functions of your phone and keep the phone and watch in close contact.

Note: Make sure your phone system meets Android 7.0 and above and iOS 12.0 and above.

1. Check to see if the Wave Infinity is within the 7 m distance from the connected media device or not and there are any obstructions in between or not.

2. Make sure there is no obstacle between the watch and the phone.

1. Yes, step counting, heart rate monitoring, calorie count, spO2, BP, time can be recorded directly on your watch while your phone is not connected.

2. Watch has some internal memory to record this data.

3. Once you are in contact with your phone, you can sync the data to the app.

Make sure smart reminders on the app are on and synced to the watch.

Also make sure your notification center of the phone is displaying messages. Only then will your smartwatch also display those notifications.

Open the music player on your phone, select a song which you want to play, and control from music (play/pause/next/previous/volume up down)

Note 1: Make sure you enable music control from the app first.

Note 2: Make sure the watch is connected with the app.

1. In order to sync the data to the boAt Wearables App, connect the Wave Infinity to the media device via the Wave app and go to the app’s homepage, drag down the screen. This will start the syncing process and data will be synced to the app.

2. Make sure you are in Bluetooth range and watch and Wearables app are nearby when you are syncing the data.

3. If the app is taking too long to sync or it gets stuck while syncing, unbind the device with the app and reconnect again.

   Note: Try to sync the data of the app at least once in every 7 days to avoid huge data to be synced in a single go and to avoid any data loss.

1. We have designed the watch so that the display is active on a slight flick of the wrist.

2. The tracker may take a second or two to light up the screen.

3. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.

Inside the menu, click on the ‘Music Control’ icon on the watch to enter into the music control feature.

While listening to music, users can play, Pause, move back to the previous track, jump forward to the next track and control the volume of the music.

1. Make sure you have enabled auto brightness from the watch or the app.

2. Auto brightness will only work according to time set on the app.

1. Make sure you wear the watch while sleeping in order to track the sleep data.

2. Sleep data is estimated by primarily movement. Once you are laid down, the watch will take approximately an hour to assume that you have gone to sleep.

1. Check if the user is having hairs, tattoo, skin complexion, scaring, wear the watch too lose or too tight might affect the readings.

2. Check if the heart rate sensor which is there on the bottom of the watch is glowing in green or not. If the sensor is working properly the sensor should glow in green colour.

3. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.​

Your watch is tracking the movement if your wrist so if you are doing something that requires a lot of hand movement then step count can be affected.

Blood pressure monitoring is only for the reference, data may not match with the medical equipment. This watch is not a medical grade equipment.

There are 100+ sports modes on the watch.

Yes, users can set individual goals for every sports mode

The green lights are used to monitor your heart rate.

There is an optical sensor that detects the passage of the blood and then estimates the heart rate based on that information.

Yes, step counting, heart rate monitoring, spO2, time can be recorded directly on your watch while your

phone is not connected.

● Watch has some internal memory to record this data.

● Once you are in contact with your phone, you can sync the data to the app..

No, users cannot change the intensity or the number of vibrations for any alert.

Long press on the home screen to select and change the watch face OR go to setting option, select ‘watch faces’ to change the watch face

Short click side button-> click sports mode-> select the sport you want to do.

To pause -> short press the side button

To end-> click “X” button-> Long press “X” button to end the activity

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Note: less than 1 min activity will not be recorded.

Make sure the screen is not scratched anywhere to avoid screen damage as most of the controls are performed via the touchscreen of the watch. As screens are a delicate part it should be handled with care. Users may apply screen protector on the touchscreen to avoid it from any scratches.

Long press the button located on the side of the Wave Infinity, it would lead to turning the watch on.

Long press the button located on the side of the Wave Infinity, it would lead to turning the watch off.

Swipe up for main menu.

While the user is inside the menu, tapping the several icons would lead to entering the different modes on the Wave Infinity.

There are following mode options on the menu of the Wave Infinity-

(i) Sport – For tracking the exercises done by the users.

(ii) Phone & BT Calling to access contacts, phone pad and history.

(iii) Heart Rate – For measuring the heart rate of the users.

(iv) Blood Oxygen – For Measuring the saturation level of oxygen (spO2) in

the user’s blood

(v) Stress Monitor - To check stress levels of users and Relax Mode – For

breathing exercise of the users

(vi) Alarm – To set up alarm for the users

(vi) Music Control – To control the music from the watch when the users

are listening to music

(vi) Timer – To set up timer for the users when in need

(vii) Setting – To enter in to the settings of the watch

(viii) Sleep Monitor - To track sleep of users.

(x) Find my Phone - To ring the phone when the user is trying to locate

their phone connected to the watch.

1. There are many different exercises which can be tracked via Sports

   Mode.

   (i) Run (ii) Walk (iii) Indoor Walk (iv) Outdoor Cycle (v) Climbing (vi) Yoga (vii) Basketball (viii) Football (ix) Badminton (x) Skipping (xi) Swimming (xii)

   Rowing (xiii) Eliptical and more!

2. Select any one of the exercises before starting that particular exercise.

3. Press side button to pause/resume that particular exercise.

4. To stop that particular exercise tracking session, press the side button and tap on the X icon.

5. Alternatively, you can choose/add other sports modes from the app.

1. Inside the menu, click on the ‘Heart Rate’ icon while wearing the watch on the wrist.

2. Bring your wrist close to your heart. This will enable the watch to show the heart rate reading of the user on the watch’s screen.

1. Inside the menu, click on the ‘Blood Oxygen’ icon while wearing the watch on the wrist.

2. Try to hold the arm still. This will enable the watch to show the reading of the spO2 in the blood of the user on the watch’s screen

1. Inside the menu, click on the ‘Guided Breathing’ icon while wearing the watch on the wrist.

2. Choose your preferred time for breath in and breathe out and relax to undergo the breathing exercise.

Inside the menu, click on the ‘Music Control’ icon on the watch to enter into the music control feature

While listening to music, users can play, Pause, move back to the previous track, jump forward to the next track and control the volume of the music.

1. Go to the Menu of the watch

2. Inside the menu, select the ‘Setting’ option

3. Inside the ‘Setting’ option, scroll down and select ‘Watch Faces’ option.

4. Swipe to see all the available watch face options and select your preferred watch face.

Alternate Step: Long Press on the home screen to switch between the watch faces on the watch.

1. Go to the Menu of the watch

2. Inside the menu, select the ‘Setting’ option

3. Inside the ‘Setting’ option, select ‘Brightness’ option.

4. Brightness could be changed as per users required preference.

Tap on Health Data to track activities like – Sleep, Calories Burned, Steps, Distance covered and Health Care Data.

1. Swipe down on the homepage would lead to shortcut menu

2. These are the functions in the shortcut menu- DND, Brightness, Timer, Camera, Flashlight and Settings

1. Swipe down on the home screen of the watch to review the notifications of the connected media device.

2. Swipe up to the last page to delete all notifications

1. Open the boAt Wearables app, pair the watch with the app first.

2. Once paired you will get the pop up on the app home screen to connect with Phone’s Bluetooth

3. Click on “pair” to connect with phone’s Bluetooth

4. Alternatively, you can go to phone’s Bluetooth settings and pair “EDGE_BT” to start the calling feature on your watch

​The watch is water-resistant. The water resistance only works if-

● maximum depth is 1.5 m

● maximum time for exposure to water is 10 minutes.

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The watch isn’t suitable for hot baths, hot springs, saunas, snorkeling, diving, water skiing and other wading or deep-water activities with high-speed water flow.