1. ​Check if the charging connector behind the watch is clean and rust free.

2. Try cleaning it with an alchohol swab.

3. If the problem still persists, kindly replace the product.

Battery charge status is shown on the watch homepage with the percentage of the charge remaining on the watch Wave Connect’s battery. 

1. Before using the Watch Wave Connect for the first time, please fully charge the smartwatch first.

2. Charging through wall adapter – Specs of the adapter: 5V, 2A

3. Any other accessories could be used for charging the Watch Wave Connect as long as the above norms are followed.

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1. Make sure you are using Android 6.0/ IOS 13.0 or above OS version in your smartphone.

2. It is necessary to accept and agree to all the terms and permissions including the location services also.

3. Make sure you have downloaded boat Wave app in your smartphone.

4. Do not connect the watch directly with the phone’s Bluetooth, make sure you are connecting it via the boat Wave app.

5. Make sure your Bluetooth is on and try to bind the watch with the app. Once the device is discoverable, it will display on the app screen, click to connect the device with the app.

6. If you still continue to have binding issues, please restart your phone and try again.

1. The operational distance for the Bluetooth is 7-10m. It is ideal that phone and watch is in direct contact with each other.

2. If still the Bluetooth is disconnecting, close the app, switch off and on the Bluetooth and start the app again.

3. Make sure the app is running in background always.

1. Yes, step counting, heart rate monitoring, calorie count, spO2, BP, time can be recorded directly on your watch while your phone is not connected.

2. Watch has some internal memory to record this data.

3. Once you are in contact with your phone, you can sync the data to the app.

1. Make sure call alert and message alert are enabled from the app.

2. Sync the watch after enabling these features

3. Even if the notifications are not coming, switch off your phone’s Bluetooth and again switch on OR restart your phone

4. Try uninstalling and installing the boAt Wave app and then start binding process with the watch and check if the issue is still persisting or not.

5. Reset the watch and check if the function is working or not.

Open the music player on your phone, select asong which you want to play, and control from music (play/pause/next/previous/volume up down)

Note 1: Make sure you enable music control from the app first.

Note 2: Make sure the watch is connected with the app.

1. In order to sync the data to the boAt Wave app, connect the watch Wave Connect to the media device via the Wave app and go to the app’s homepage, drag down the screen.
   This will start the syncing process and data will be synced to the app.

2. Make sure you are in Bluetooth range and watch and Wave app are nearby when you are syncing the data.

3. If the app is taking too long time to sync or it gets stuck while syncing, unbind the device with the app and reconnect again.

 Note: Try to sync the data of the app at least once in every 7 days to avoid huge data to be synced in a single go and to avoid any data loss.

1. We have designed the watch so that the display is active on a slight flick of the wrist.

2. The tracker may take a second or two to light up the screen.

3. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid

1. Make sure you have enabled auto brightness from the watch or the app.

2. Auto brightness will only work according to time set on the app.

1. Make sure you wear the watch while sleeping in order to track the sleep data.

2. Sleep data is estimated by primarily movement. Once you are laid down, watch will take approximately an hour to assume that you have gone to sleep.

1. Check if the user is having hairs, tattoo, skin complexion, scaring, wear the watch too lose or too tight might affect the readings.

2. Check if the heart rate sensor which is there on the bottom of the watch is glowing in green or not. If the sensor is working properly the sensor should glow in green colour.

3. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.​

Your watch is tracking the movement if your wrist so if you are doing something that requires a lot of hand movement then step count can be affected.

Blood pressure monitoring is only for the reference, data may not match with the medical equipment. This watch is not a medical grade equipment.

There are total 60 sports modes on the watch

Your stress can be recorded according to the heart rate variability.

1-29 % relax; 30-59% normal; 60-79% medium; 80-99% high

Yes, users can set individual goals for every sports mode

Basic features like ask a question, ask time, ask weather, set alarm, set reminders, ask Alexa to tell joke, buy things online, etc.

Note: HR, spO2, sports mode, BT calling, etc. features cannot be used with Alexa.

The green lights are used to monitor your heart rate. There is an optical sensor that detects the passage of the blood and then estimates the heart rate based on that information. Red light is the blood oxygen sensor

Yes, step counting, Heart rate monitoring, calorie count and sports modes can be recorded directly on your watch while your phone is not connected

Watch has some internal memory to record this data. Once you are in contact with your phone, you can sync the data to the app.

No, you cannot change the intensity or the number of vibrations for any alert.

You have to enable automatic sports mode from app first. Automatic sports mode will automatically recognize if you are walking or running.

Note: this feature works only for walking and running. Watch will take up to 5 to 7 minutes to track your movement.

From the home screen, Swipe left, select watch face to view different option to select from. You can also access more watch faces from the app. Select watch face option from the app to access cloud watch faces and custom watch faces

Short click side button-> click sports mode-> select the sport you want to do.

To pause -> short press the side button

To end-> click “X” button-> Long press “X” button to end the activity

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Note: less than 1 min activity will not be recorded.

1. Login Alexa from the boAt Wave app first.

2. Open the app-> go to device-> Alexa-> login with the amazon Alexa account.

3. Once logged in, you can access Alexa in three ways

4. Long press side button

5. Swipe right from home screen

6. Short press side button-> Click Alexa

Basic features like ask a question, ask time, ask weather, set alarm, set reminders, ask Alexa to tell joke, buy things online, etc.

Note: HR, spO2, sports mode, BT calling, etc. features cannot be used with Alexa.

Open Alexa interface-> tap on the Alexa icon-> Alexa will go in listening state-> ask a question -> Alexa will go in thinking state and then gives you an answer

1. Long press the button located on the right side of the Watch, it would lead to turning the watch on

2. Raise your wrist to wake up the screen of the watch

Go to Menu>settings>scroll down>power off> click on the green tick to power off

Click on the side button to access the main menu

1. While the user is inside the menu, tapping the several icons would lead to entering the different modes on the Watch.

2. There are following mode options on the menu of the Watch -

• (i) Sport – For tracking the exercises done by the users.

• (ii) Heart Rate – For measuring the heart rate of the users.

• (iii) Blood Oxygen – For Measuring the saturation level of oxygen (spO2) in the user’s blood

• (iv) Blood Pressure – For measuring the blood pressure of the users

• (v) Guided Breathing Mode – For breathing exercise of the users

• (vi) Alarm – To set up alarm for the users

• (vii) Music Control – To control the music from the watch when the users are listening to music

• (vii) Timer – To set up timer for the users when in need

• (viii) Settings – To enter in to the settings of the watch

1. There are different exercises which can be tracked via Sports Mode: (i) Walking (ii) Running (iii) Cycling (iv) Climbing (v) Skipping (vi) Badminton (vii) Basketball (viii) Football (ix) Yoga (x) Swimming, Etc.

2. Select any one of the exercises before starting that particular exercise.

3. Short press side button to start/pause that particular exercise

4. To stop that particular exercise tracking session, long press the side button.

1. Inside the menu, click on the ‘Heart Rate’ icon while wearing the watch on the wrist.

2. Bring your wrist close to your heart. This will enable the watch to show the heart rate reading of the user on the watch’s screen.

1. Inside the menu, click on the ‘Blood Oxygen’ icon while wearing the watch on the wrist.

2. Bring your wrist close to your heart and try to hold the arm still. This will enable the watch to show the reading of the spO2 in the blood of the user on the watch’s screen

1. Inside the menu, click on the ‘Breath’ icon while wearing the watch on the wrist.

2. Choose your preferred time for breath in and breath out and relax to undergo the breathing exercise.

1. Inside the menu, click on the ‘Music Control’ icon on the watch to enter into the music control feature

2. While listening to music users can play, Pause, move back to previous track, jump forward to next track and control the volume of the music.

1. Go to the Menu of the watch

2. Inside the menu, select the ‘Setting’ option

3. Inside the ‘Setting’ option, scroll down and select ‘Watch Faces’ option.

4. Swipe to see all the available watch face option and select your preferred watch face. There are 7 face watches available to select.

Alternate Step: Long Press on the home screen to switch between the watch faces on the watch.

1. Go to the Menu of the watch

2. Inside the menu, select the ‘Setting’ option

3. Inside the ‘Setting’ option, select ‘Brightness’ option.

4. Brightness could be changed as per users required preference. There are three levels of brightness of the screen present in the Watch Wave Connect Talk.

1. Right swipe on the home page would lead to shortcut menu

2. There are four functions in the shortcut menu- (i) Activity Tracker (ii) Wellness Mode (iii) Heart Rate & Blood Oxygen (v) Sleep monitor

1. Right swipe up the home page would lead to shortcut menu

2. There are four functions in the shortcut menu- (i) Eco Mode (ii) DND Mode (iii) Music Control Mode (iv) Find My Phone (v) Shake to Snap

1. Swipe down on the home screen of the watch to review the notifications of the connected media device.

2. Swipe up to the last page to delete all notifications

Slide down from top to bottom on home screen and press the calling icon in the shortcut menu to turn on the BT calling.

​Watch Wave Connect supports 5ATM water resistance which means it is water-resistant to up to 50 meters in depth for 30 minutes.