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First, make sure that your phone version is either on Android 7.0 and above or iOS 12 and above. It is necessary to accept and agree to all the terms and permissions, including the location services also.

1. Download the boAt Crest application, from Play Store for Android and AppStore for iOS.

2. When you open the app, please allow all permissions.

3. Register your mobile number by accepting the terms and conditions.

4. You will receive a verification code as an SMS. Enter the verification code in the app.

5. Follow the instructions on the App and you will find Active Plus

6. smartwatch in the available device list. Click on the PRISMBT pair the Ultima Prism Smartwatch with your phone.

7. This will complete the pairing process after which the Smartwatch will start syncing with the app.

1. Make sure your phone and watch are connected through Bluetooth.

2. Click on the BT call icon on the top left corner of the home dashboard (initially it will be red).

3. Click on Pair Now.

4. A popup for pairing with PRISM_XXXX should come. Click on Pair & connect.

5. BT call will be connected now and the BT call icon on the home dashboard will appear green

1. The operational distance for the Bluetooth is 7-10m. It is ideal that phone and watch is in direct contact with each other.

2. If still the Bluetooth is disconnecting, close the app, switch off and on the Bluetooth and start the app again.

3. Make sure the app is running in background always.

1. Yes, step counting, Heart rate monitoring, calorie count and sports modes can be recorded directly on your watch while your phone is not connected

2. Watch has some internal memory to record this data.

3. Once you are in contact with your phone, you can sync the data to the app.

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1. Check if the charging connector behind the watch is clean and rust free.

2. Try cleaning it with an alchohol swab and dry the cleaned surface with a dry cotton to ensure there is no moisture retained.

3. Now plug in the charger (Output = 5V 2A) and let it charge.

• Battery charge status is shown on the watch homepage with the percentage of the charge remaining on the Ultima Prism

1. Before using the Watch Ultima Prism for the first time, please fully charge the smartwatch first.

2. Charging through wall adapter – Specs of the adapter: 5V, 2A

3. Any other accessories could be used for charging the Watch Ultima Prism as long as the above norms are followed.

1. Disable the battery optimization feature.

2. Make sure smart reminders (call alert and message alert are enabled ) on the app are On and synced to the watch. Also make sure your notification center of the phone is displaying messages. Only then will your smartwatch also display those notifications.

3. Even if the notifications are not coming, switch Off your phone’s Bluetooth and again switch On OR restart your phone

4. Try uninstalling and re-installing the boAt Crest app, allow all the permissions except for battery optimization & Auto-start and then start binding process with the watch and check if the issue is still persisting. Reset the watch and check if the function is working or not.

Open the music player on your phone, select a song which you want to play, and control from music (play/pause/next/previous/volume up down)

Note 1: Make sure you enable music control from the app first.

Note 2: Make sure the watch is connected with the app.

1. In order to sync the data to the boAt Crest app, connect the Ultima Prism to the media device via the boAt Crest app and go to the app’s homepage, drag down the screen. This will start the syncing process and data will be synced to the app.

2. Make sure you are in Bluetooth range and watch and Crest app are nearby when you are syncing the data.

3. If the app is taking too long time to sync or it gets stuck while syncing, unbind the device with the app and reconnect again.

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Note: Try to sync the data of the app at least once in every 7 days to avoid huge data to be synced in a single go and to avoid any data loss.

1. We have designed the watch so that the display is active on a slight flick of the wrist.

2. The tracker may take a second or two to light up the screen.

3. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.

1. Short press side button-> sleep -> view sleep record.

2. To see the detailed sleep pattern, sync your watch with the app

1. Make sure you wear the watch while sleeping in order to track the sleep data.

2. Measure your night sleep automatically. Sleep duration and classification details (Deep, light, REM,Awake)are available on the watch and the app.

3. Sleep will not be recorded if you have sleep time less than 3 hours

4. Sync the watch with the app in the morning to view sleep data

Note: Data might not be recorded correctly if a lot of movement is noticed between 6-8 AM

1. Check if the user is having hair, tattoo, skin complexion, scaring, wearing the watch too lose or too tight might affect the readings.

2. Check if the heart rate sensor which is there on the bottom of the watch is glowing in green or not. If the sensor is working properly the sensor should glow in green colour.

3. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.​

• spO2 and Heart Rate monitoring is only for the reference, data may not match with the medical equipment. This watch is not a medical grade equipment.

1. Your watch is tracking the movement if your wrist so if you are doing something that requires a lot of hand movement then step count can be affected.

2. Ensure that your app and the watch are synchronized.

• In order to access watch faces from the app, users should log in to the app first.

• There are total 700+ activity modes on the watch.

• Yes, users can set individual goals for every sports mode.

• The green lights are used to monitor your heart rate.

• There is an optical sensor that detects the passage of the blood and then estimates the heart rate based on that information. Red light is the blood oxygen sensor.

• Yes

1. This feature will allow users to monitor and rate the quality of breathing. Breath exercise (Inhale/Exhale pattern) on the watch for selected duration and rhythm

2. It is a feature available on the watch where users can use it to do breathing exercises.

1. Long press the side button of the Ultima Prism it would lead to turning the watch On

2. Raise your wrist to wake up the screen of the watch

• While the Ultima Prism is On, long press on the side button for shut down power off option, this would lead to turning the watch off.

• Short press the side button to enter the main menu.

• While the user is inside the menu, tapping the several icons would lead to entering the different modes on the Ultima Prism.

• There are following mode options on the menu of the Ultima Prism -

1. Heart Rate : For measuring the heart rate of the users.

2. Blood Oxygen : For Measuring the saturation level of oxygen (spO2) in the user’s blood

3. Sleep Mode : For measuring the sleep hours of the users

4. Breathing Mode : For breathing exercise of the users

5. Alarm : To set up alarm for the users

6. Music Control Mode : To control the music from the watch when the users are listening to music. (Note : This feature might not work for some of the music apps with different control protocols)

7. Camera Control Mode : To control the camera from the watch and click photos

8. Timer : To set up timer for the users when in need

9. Settings : To enter into the settings of the watch

1. There are 700+ activities modes available in the watch Walking, treadmill, running, badminton, football, basketball, Tennis, yoga, etc. You can access any out of these.

2. Select any one of the exercises before starting that exercise.

3. You can also add more sports activities or hide the activities.

4. Swipe right and then click on pause to start/pause that exercise

• On the App home dashboard> Tap on "Heart rate” card and you can view all your historical heart rate readings. You can view your Min and Max HR for the day. You can also access the history by tapping on the history icon and can also filter the details based on a Daily, Weekly, or Monthly basis

1. You can measure it on the watch. A user can view the details on the app

2. Swipe left from the watch home screen >> Go to SPO2>> Tap measure.

3. Post your measurement, Please sync the SPO2 values to your boAt Crest app

1. Open the ‘boAt Crest’ app and you will find “More” on the lower right-hand side on the home page of the app.

2. Click on it and go to Settings

3. Inside Setting, you will find the Sleep Goal. You can set your Sleep Goal under this option. Please note:- Your sleep goal is indicative of your sleep target, and the watch automatically records the sleep.

4. Open the ‘boAt Crest’ app and you will find “More” on the lower right-hand side on the home page of the app.

5. Click on it and go to Settings and

6. Inside Setting, you will find the Sleep Goal. You can set your Sleep Goal under this option.

• There are 7 default watch faces available on the watch. Long press on the watch home screen to view default watch faces, select and add your preferred watch face.

• Tap on 'settings' on the home dashboard. Go to Ultima Prism settings > watch Faces. Under the Watch faces option, select the watch face you want to set on your watch & click apply.

1. Inside the menu, click on the ‘Music Control’ icon on the watch to enter into the music control feature.

2. While listening to music users can play, Pause, move back to previous track, jump forward to next track and control the volume of the music.

Note: - This feature might not work for some of the music apps with different control protocols.

1. Inside the menu, click on the ‘Camera Control’ icon on the watch to access remote camera on the Ultima Prism Watch

2. Click again on the camera icon to open the camera app on the media device.

1. There are 7 default watch faces available on the watch. Long press on the watch home screen to view default watch faces, select and add your preferred watch face.

2. Tap on 'settings' on the home dashboard. Go to Ultima Prism settings > watch Faces. Under the Watch faces option, select the watch face you want to set on your watch & click apply.

• You can control the brightness level of the watch by swiping down from the watch home screen & change the brightness level.

• Swipe Up on the home page and you can check the cricket live scores.

1. Swipe left or right on the home page would lead to shortcut menu

2. There are five functions in the shortcut menu- (i) Steps (ii) SpO2 (iii) Heart Rate Monitor (iv) Sleep (v) Music (vi) Notifications

• The water resistance level of the Ultima Prism smartwatch is IP67.