1. ​Check if the charging connector behind the watch is clean and rust free.

2. Try cleaning it with an alchohol swab.

3. If the problem still persists, kindly replace the product.

Battery charge status is shown on the watch homepage with the percentage of the charge remaining on the watch Ultima Max’s battery. 

1. Before using the Watch Ultima Max for the first time, please fully charge the smartwatch first.

2. Charging through wall adapter – Specs of the adapter: 5V, 2A

3. Any other accessories could be used for charging the Watch Ultima Max as long as the above norms are followed.

Ultima Max needs boAt Wearables app to be installed on the users’ media devices. It is available on

both Google Play Store and Apple App Store to be downloaded and installed into the users’ devices to

use and utilize the Ultima Maxs full functionality-

​

● Keep the boAt Wave app updated to the latest version

● Close all the programs on the watch → Stop and restart Bluetooth and GPS → Connect again

● Check and enable notification functions of your phone and keep the phone and watch in close contact.

Note: Make sure your phone system meets Android 7.0 and above and iOS 12.0 and above.

● Check to see if the Wave Ultima Max is within the 7 m distance from the connected media device or not and there are any obstructions in between or not. If this is the case then bring the watch within 10m distance and there are not any obstructions in between.

● If, still the Bluetooth is disconnecting, close the app, switch off and on the Bluetooth and start the app again to connect with the watch.

1. Yes, step counting, Heart rate monitoring, calorie count and sports modes can be recorded directly on your watch while your phone is not connected

2. Watch has some internal memory to record this data.

3. Once you are in contact with your phone, you can sync the data to the app.

● Make sure call alert and SNS alert are enabled from the app.

● Sync the watch after enabling these features

● Even if the notifications are not coming, switch off your phone’s Bluetooth and again switch on OR restart your phone

● Try uninstalling and installing the boAt Wearables app and then start the binding process with the watch and check if the issue is still persisting or not.

​

Open the music player on your phone, select a song which you want to play, and control from music (play/pause/next/previous/volume up down)

Note 1: Make sure you enable music control from the app first.

Note 2: Make sure the watch is connected with the app.

1. In order to sync the data to the boAt Wearables App, connect the Ultima Max to the media device via the Wave app and go to the app’s homepage, drag down the screen. This will start the syncing process and data will be synced to the app.

2. Make sure you are in Bluetooth range and watch and Wearables app are nearby when you are syncing the data.

3. If the app is taking too long to sync or it gets stuck while syncing, unbind the device with the app and reconnect again.

   Note: Try to sync the data of the app at least once in every 7 days to avoid huge data to be synced in a single go and to avoid any data loss.

1. We have designed the watch so that the display is active on a slight flick of the wrist.

2. The tracker may take a second or two to light up the screen.

3. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.

Inside the menu, click on the ‘Music Control’ icon on the watch to enter into the music control feature.

While listening to music, users can play, Pause, move back to the previous track, jump forward to the next track and control the volume of the music.

1. Make sure you have enabled auto brightness from the watch or the app.

2. Auto brightness will only work according to time set on the app.

1. Make sure you wear the watch while sleeping in order to track the sleep data.

2. Sleep data is estimated by primarily movement. Once you are laid down, the watch will take approximately an hour to assume that you have gone to sleep.

1. Check if the user is having hairs, tattoo, skin complexion, scaring, wear the watch too lose or too tight might affect the readings.

2. Check if the heart rate sensor which is there on the bottom of the watch is glowing in green or not. If the sensor is working properly the sensor should glow in green colour.

3. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.​

Your watch is tracking the movement if your wrist so if you are doing something that requires a lot of hand movement then step count can be affected.

Blood pressure monitoring is only for the reference, data may not match with the medical equipment. This watch is not a medical grade equipment.

There are total 100 sports modes on the watch.

The green lights are used to monitor your heart rate.

There is an optical sensor that detects the passage of the blood and then estimates the heart rate based on that information.

Yes, step counting, heart rate monitoring, spO2, time can be recorded directly on your watch while your

phone is not connected.

● Watch has some internal memory to record this data.

● Once you are in contact with your phone, you can sync the data to the app..

Yes it can be changed in below mentioned modes.

- None

- Soft

- Strong

Tap on 'More' on the home dashboard. Go to Ultima Max features> watch Faces. Under the Watch faces option, select the watch face

you want to set on your watch & click apply.

There are 4 default watch faces available on the watch.

Long press on the watch home screen to view default watch faces,

Select add your preferred watch face.

Make sure the screen is not scratched anywhere to avoid screen damage as most of the controls are performed via the touchscreen of the watch. As screens are a delicate part it should be handled with care. Users may apply screen protector on the touchscreen to avoid it from any scratches.

1. Long press the button located on the right side of the Ultima Max, it would lead to turning the watch on

2. Raise your wrist to wake up the screen of the watch

While the Wave Ultima Max is on, go to the setting option in the main menu and then tap on shut down shutdown option, this would lead to turning the watch off.

Swiping up on the home screen would lead to opening the menu

● While the user is inside the menu, tapping the several icons would lead to entering the different modes on the Wave Ultima Max.

● There are following mode options on the menu of the Wave Ultima Max-

(i) Sport – For tracking the exercises done by the users.

(ii) Sleep Monitor - For users to check their sleep data.

(iii) Heart Rate – For measuring the heart rate of the users.

(iv) Blood Oxygen – For Measuring the saturation level of oxygen (spO2) in the user’s blood.

(v) Camera Control - To operate camera from the watch.

(vi) Alarm – To set up alarm for the users.

(vii) Music Control – To control the music from the watch when the users are listening to music.

(viii) Timer – To set up timer for the users when in need.

(viii) Setting – To enter in to the settings of the watch.

● There are many different exercises which can be tracked via Sports Mode.

(i) Run (ii) Walk (iii) Bike (iv) Dance (v) Hike (vi) Climbing (vii) Treadmill (viii)

Spinning (ix) Yoga (x) Skiing (xi) Swimming (xii) Core Training (xiii) Strength

Training and more!

● Select any one of the exercises before starting that particular exercise.

● Short press home button to start/pause that particular exercise

● To stop that particular exercise tracking session, select finish.

● Inside the menu, click on the ‘Heart Rate’ icon while wearing the watch on the wrist.

● Bring your wrist close to your heart. This will enable the watch to show the heart rate reading of the user on the watch’s screen.

Inside the menu, click on the ‘Blood Oxygen’ icon while wearing the watch on the wrist.

Bring your wrist close to your heart and try to hold the arm still. This will enable the watch to show the reading of the spO2 in the blood of the user on the watch’s screen

● Inside the menu, click on the ‘Guided Breathing’ icon while wearing the watch on the wrist.

● Choose your preferred time for breath in and breathe out and relax to undergo the breathing exercise.

Inside the menu, click on the ‘Music Control’ icon on the watch to enter into the music control feature

While listening to music, users can play, Pause, move back to the previous track, jump forward to the next track and control the volume of the music.

1. Go to the Menu of the watch

2. Inside the menu, select the ‘Setting’ option

3. Inside the ‘Setting’ option, select ‘Brightness’ option.

4. Brightness could be changed as per users required preference.

Swipe up on the home screen to go to the activity tracking function to see the tracking data – Sleep, Calories Burned, Steps, Distance covered and Health Care Data.

Swipe down on the homepage would lead to shortcut menu.

The functions in the shortcut menu- (i) DND (ii) QR Code (iii) Brightness (iv) Power Off (v) About.

● Swipe up on the home screen of the watch to review the notifications

of the connected media device.

● Swipe up to the last page to delete all notifications

The watch storm is of IP68 rating, which means it is dust, sweat and splash resistant for up to 1.5m for 10 minutes.