1. Check if the charging connector behind the watch is clean and rust free.

2. Try cleaning the magnetic charging connector available on the back panel of the watch as well as the one available on the charging cable with an alchohol swab. You can also use a cotton slightly dipped in spirit based sanitizer/ alcohol. After cleaning just wipe the surface with a dry cotton to not let any moisture retain there.

3. Try using an alternate adapter that has an output of 5V 2A.

• Battery charge status is shown on the watch homepage with the percentage of the charge remaining on the watch Ultima Connect Max’s battery. 

1. Before using the Watch Ultima Connect Max for the first time, please fully charge the smartwatch first.

2. Charging through wall adapter – Specs of the adapter: 5V, 2A

3. Any other accessories could be used for charging the Watch Ultima Connect Max as long as the above norms are followed.

boAt Ultima Connect Max needs the boAt Wearables app to be installed on the users’ media devices. It is

available on both Google Play Store (Android 7.0 and above) and Apple App Store ( iOS 13.0 and above)

to be downloaded and installed into the users’ devices to use and utilize the Ultima Connect Max full

functionality-

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1. Keep the boAt Wearables app updated to the latest version

2. Close all the programs on the watch → Stop and restart Bluetooth and GPS → Connect again

3. Check and enable notification functions of your phone and keep the phone and watch in close contact.

Note: Make sure your phone system meets Android 7.0 and above and iOS 13.0 and above.

The operational distance for the Bluetooth is 7-10m. It is ideal that phone and watch is in direct contact with each other.

If still the Bluetooth is disconnecting, close the app, switch off and on the Bluetooth and start the app again.

Make sure the app is running in background always

1. Yes, step counting, heart rate monitoring, calorie count, spO2, BP, time can be recorded directly on your watch while your phone is not connected.

2. Watch has some internal memory to record this data.

3. Once you are in contact with your phone, you can sync the data to the app.

Step 1: Make sure your phone and watch are connected through Bluetooth

Step 2: Click on the BT call icon on the top left corner of the home dashboard (initially it will be red).

Step 3: Click on Pair Now.

Step 4: A popup for pairing with CALLMAXBT should come. Click on Pair & connect

Step 5: BT call will be connected now and the BT call icon on the home dashboard will appear green

1. Make sure call alert and message alert are enabled from the app.

2. Sync the watch after enabling these features.

3. Even if the notifications are not coming, switch off your phone’s Bluetooth and again switch on OR restart your phone

4. Try uninstalling and installing the boAt Wearables and then start binding process with the watch and check if the issue is still persisting or not.

5. Reset the watch and check if the function is working or not.

Open the music player on your phone, select a song which you want to play, and control from music (play/pause/next/previous/volume up down)

Note 1: Make sure you enable music control from the app first.

Note 2: Make sure the watch is connected with the app.

1. In order to sync the data to the boAt Wearables App, connect the Ultima Connect Max to the media device via the Wave app and go to the app’s homepage, drag down the screen. This will start the syncing process and data will be synced to the app.

2. Make sure you are in Bluetooth range and watch and Wearables app are nearby when you are syncing the data.

3. If the app is taking too long to sync or it gets stuck while syncing, unbind the device with the app and reconnect again.

   Note: Try to sync the data of the app at least once in every 7 days to avoid huge data to be synced in a single go and to avoid any data loss.

1. We have designed the watch so that the display is active on a slight flick of the wrist.

2. The tracker may take a second or two to light up the screen.

3. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.

Inside the menu, click on the ‘Music Control’ icon on the watch to enter into the music control feature.

While listening to music, users can play, Pause, move back to the previous track, jump forward to the next track and control the volume of the music.

1. Make sure you have enabled auto brightness from the watch or the app.

2. Auto brightness will only work according to time set on the app.

1. Make sure you wear the watch while sleeping in order to track the sleep data.

2. Measure your night sleep automatically. Sleep duration and classification details (Deep, light, REM,Awake)are available on the watch and the app.

3. Sleep will not be recorded if you have sleep time less than 3 hours

4. Sync the watch with the app in the morning to view sleep data

Note: Data might not be recorded correctly if a lot of movement is noticed between 6-8 AM

1. Check if the user is having hair, tattoo, skin complexion, scaring, wear the watch too lose or too tight might affect the readings.

2. Check if the heart rate sensor which is there on the bottom of the watch is glowing in green or not. If the sensor is working properly the sensor should glow in green colour.

3. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.​

• Your watch is tracking the movement if your wrist so if you are doing something that requires a lot of hand movement then step count can be affected.

• Blood pressure monitoring is only for the reference, data may not match with the medical equipment. This watch is not a medical grade equipment.

• There are 13+ sports modes on the watch.

• Yes, users can set individual goals for every sports mode

• The green lights are used to monitor your heart rate.There is an optical sensor that detects the passage of the blood and then estimates the heart rate based on that information. Red light is the blood oxygen sensor

• Yes, it can be changed.

• Make sure the screen is not scratched anywhere to avoid screen damage. As screens are delicate part it should be handled with care.

1. Long press the button located on the right side of the Ultima Connect Max it would lead to turning the watch on.

2. Raise your wrist to wake up the screen of the watch

• While the Ultima Connect Max is on, long press on the button shut down power off option, this would lead to turning the watch off.

• Swiping up would lead to opening the menu

While the user is inside the menu, tapping the several icons would lead to entering the different modes on the Ultima Connect Max

There are following mode options on the menu of the Ultima Connect Max

1. Activity Records : For tracking the workout done by the users.

2. Heart Rate : For measuring the heart rate of the users.

3. Blood Oxygen : For Measuring the saturation level of oxygen (spO2) in the user’s blood

4. Sleep Mode : For measuring the sleep hours of the users

5. Guided Breathing Mode : For breathing exercise of the users

6. Alarm : To set up alarm for the users

7. Music Control : To control the music from the watch when the users are listening to music (Note:- This feature might not work for some of the music apps with different control protocols)

8. Camera Control :To control the camera from the watch and click photos

9. Timer : To set up timer for the users when in need

10. Settings : To enter into the settings of the watch

There are multiple sports modes available in the watch Walking, treadmill, running, badminton, football, basketball, Tennis, yoga,

etc. You can access any out of these.

1. Select any one of the exercises before starting that exercise.

2. Short press side button and then click on start/pause to start/pause that exercise

• On the App home dashboard > Tap on "Heart rate” card and you can view all your historical heart rate readings. You can view your Min and Max HR for the day. You can also access the history by tapping on the history icon and can also filter the details based on a Daily, Weekly, or Monthly basis.

You can measure it on the watch. A user can view the details on the app

1. Swipe left from the watch home screen >> Go to SPO2 >> Tap measure.

2. Post your measurement, Please sync the SPO2 values to your boAt Wearables app.

• This feature will allow users to monitor and rate the quality of breathing. Breath exercise (Inhale/Exhale pattern) on thewatch for selected duration and rhythm. It is a feature available on the watch where users can use it to do breathing exercises.

1. Inside the menu, click on the ‘Music Control’ icon on the watch to enter into the music control feature.

2. While listening to music users can play, Pause, move back to previous track, jump forward to next track and control the volume of the music.

Note:- This feature might not work for some of the music apps with different control protocols.

1. Tap on 'settings' on the home dashboard. Go to Ultima Connect Max settings >watch Faces.

2. Under the Watch faces option, select the watch face you want to set on your watch & click apply.

3. There are 6 default watch faces available on the watch. Long press on the watch home screen to view default watch faces, select and add your preferred watch face.

• You can control the brightness level of the watch by swiping down from the watch home screen & change the brightness level.

• Tap on Health Data to track activities like – Sleep, Calories Burned, Steps, Distance covered and Health Care Data.

• Swipe to reach to the menu.

• Swipe right on the home screen and you can control the recently used activities in widget control.

1. Swipe left on the home page would lead to shortcut menu

2. There are five functions in the shortcut menu- (i) Daily Activity (ii) Heart Rate Monitor (iii) Phone call (iv) Sleep monitor (v) Music control (vi) breathe.

3. You can also add more widgets to the shortcut

1. Open the boAt Wearables app, pair the watch with the app first.

2. Once paired you will get the pop up on the app home screen to connect with Phone’s Bluetooth

3. Click on “pair” to connect with phone’s Bluetooth

4. Alternatively, you can go to phone’s Bluetooth settings and pair “EDGE_BT” to start the calling feature on your watch

1. Open the ‘boAt Wearables’ app and you will find “More” on the lower right-hand side on the home page of the app.

2. Click on it and go to Settings and

3. Inside Setting, you will find the Sleep Goal. You can set your Sleep Goal under this option.

Note:- Your sleep goal is indicative of your sleep target, and the watch automatically records the sleep.

• The water resistance of the watch is IP68.