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1. Keep the boAt Wearables app updated to the latest version

2. Close all the programs on the watch → Stop and restart Bluetooth and GPS → Connect again

3. Check and enable notification functions of your phone and keep the phone and watch in close contact.

Note: Make sure your phone system meets Android 7.0 and above and iOS 12.0 and above.

1. Check to see if the Primia Celestial is within the 7 m distance from the connected media device or not and there are any obstructions in between or not.

2. Make sure there is no obstacle between the watch and the phone.

1. Yes, step counting, heart rate monitoring, calorie count, spO2, BP, time can be recorded directly on your watch while your phone is not connected.

2. Watch has some internal memory to record this data.

3. Once you are in contact with your phone, you can sync the data to the app.

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1. ​Check if the charging connector behind the watch is clean and rust free.

2. Try cleaning it with an alchohol swab.

3. If the problem still persists, kindly replace the product.

Battery charge status is shown on the watch homepage with the percentage of the charge remaining on the watch Primia Celestial’s battery. 

1. Before using the Watch Primia Celestial for the first time, please fully charge the smartwatch first.

2. Charging through wall adapter – Specs of the adapter: 5V, 2A

3. Any other accessories could be used for charging the Watch Primia Celestial as long as the above norms are followed.

1. Make sure call alert and message alert are enabled from the app.

2. Sync the watch after enabling these features.

3. Even if the notifications are not coming, switch off your phone’s Bluetooth and again switch on OR restart your phone.

4. Try uninstalling and installing the boAt Wearables and then start the binding process with the watch and check if the issue is still persisting or not.

5. Reset the watch and check if the function is working or not.

1. In order to sync the data to the boAt Wearables App, connect the Primia Celestial to the media device via the Wave app and go to the app’s homepage, drag down the screen. This will start the syncing process and data will be synced to the app.

2. Make sure you are in Bluetooth range and watch and Wearables app are nearby when you are syncing the data.

3. If the app is taking too long to sync or it gets stuck while syncing, unbind the device with the app and reconnect again.

   Note: Try to sync the data of the app at least once in every 7 days to avoid huge data to be synced in a single go and to avoid any data loss.

1. We have designed the watch so that the display is active on a slight flick of the wrist.

2. The tracker may take a second or two to light up the screen.

3. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.

• Open the music player on your phone, select a song which you want to play, and control from music (play/pause/next/previous/volume up down)

Note 1: Make sure you enable player from the app first

Note 2: Make sure the watch is connected with the app

• In order to access watch faces from the app, users should log in to the app first.

1. Make sure you wear the watch while sleeping in order to track the sleep data.

2. Measure your night sleep automatically. Sleep duration and classification details (Deep, light, REM,Awake)are available on the watch and the app.

3. Sleep will not be recorded if you have sleep time less than 3 hours

4. Sync the watch with the app in the morning to view sleep data

Note: Data might not be recorded correctly if a lot of movement is noticed between 6-8 AM

1. Check if the user has hair, tattoo, skin complexion, scaring, wearing the watch too lose or too tight might affect the readings.

2. Check if the heart rate sensor which is there on the bottom of the watch is glowing in green or not. If the sensor is working properly the sensor should glow in green colour.

3. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid

• spO2 and Heart Rate monitoring is only for the reference, data may not match with the medical equipment. This watch is not a medical grade equipment.

• Your watch is tracking the movement if your wrist so if you are doing something that requires a lot of hand movement then step count can be affected.

1. Short press side button-> sleep -> view sleep record.

2. To see the detailed sleep pattern, sync your watch with the app.

• There are 100+ sports modes on the watch.

• Yes, users can set individual goals for every sports mode

The green lights are used to monitor your heart rate.

There is an optical sensor that detects the passage of the blood and then estimates the heart rate based on that information.

• Yes, step counting, heart rate monitoring, spO2, time can be recorded directly on your watch while your

phone is not connected.

• Watch has some internal memory to record this data.

• Once you are in contact with your phone, you can sync the data to the app..

• Yes.

• There are default watch faces available on the watch. Rotate the side button to view default watch faces, and short press the button to select the watch face.

1. Long press the side button of the Primia Celestial it would lead to turning the watch on

2. Raise your wrist to wake up the screen of the watch

• While the Primia Celestial is On, long press on the side button for shut down power off option, this would lead to turning the watch off.

• Short Press the side button to enter the main menu.

• While the user is inside the menu, tapping the several icons would lead to entering the different modes on the Primia Celestial

• There are following mode options on the menu of the Primia Celestial

1. Heart Rate : For measuring the heart rate of the users.

2. Blood Oxygen : For Measuring the saturation level of oxygen (spO2) in the user’s blood

3. Sleep Mode : For measuring the sleep hours of the users

4. Stress Mode : For measuring the stress levels of the users

5. Alarm : To set up alarm for the users

6. Music Control Mode : To control the music from the watch when the users are listening to music. Note : This feature might not work for some of the music apps with different control protocols.

7. Camera Control Mode : To control the camera from the watch and click photos

8. Timer : To set up timer for the users when in need

9. Settings : To enter into the settings of the watch

1. There are 100+ activities modes available in the watch Run, Treadmill, Walking, Cycling, Climbing, Walking, Basketball, Badminton, Football, Yoga and free movement

2. Select any one of the exercises before starting that exercise.

3. You can also add more sports activities or hide the activities through the sports activity page.

4. Short press the side button to start/pause that exercise

1. On the App home dashboard> Tap on "Heart rate” card and you can view all your historical heart rate readings.

2. You can view your Min and Max HR for the day. You can also access the history through the app by tapping on the history icon and can also filter the details based on a Daily, Weekly, or Monthly basis.

1. You can measure it on the watch. A user can view the details on the app

2. Swipe left from the watch home screen >> Go to SPO2>> Tap measure.

3. Post your measurement, Please sync the SPO2 values to your boAt Wearables app.

1. Open the ‘boAt Wearables’ app and you will find “More” on the lower right-hand side on the home page of the app.

2. Click on it and go to Settings and

3. Inside Setting, you will find the Sleep Goal. You can set your Sleep Goal under this option.

(Note : Your sleep goal is indicative of your sleep target, and the watch automatically records the sleep.)

1. Inside the menu, click on the ‘Music Control’ icon on the watch to enter into the music control feature.

2. While listening to music users can play, Pause, move back to previous track, jump forward to next track and control the volume of the music.

Note : This feature might not work for some of the music apps with different control protocols.

1. There are default watch faces available on the watch. Long press on the watch home screen to view default watch faces, select and add your preferred watch face.

2. Select the watch face you want to set on your watch & click apply.

3. You can rotate the side button to change the watch faces

• You can control the brightness level of the watch by swiping down from the watch home screen & change the brightness level.

1. You can measure it on the watch. A user can view the details on the app

2. Swipe left from the watch home screen >> Go to Stress>> Tap measure.

3. You can see the stress level on the watch screen.

1. Swipe left or right on the home page would lead to shortcut menu

2. There are five functions in the shortcut menu- (i) Daily Activity (ii) SpO2 (iii) Heart Rate Monitor (iv) Sleep (v) Phone (vi) Notifications

• Yes, the water resistance level of the smartwatch is IP67.