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First, make sure that your phone version is either on Android 7.0 and above or iOS 12 and above. It is necessary to accept and agree to all the terms and permissions including the location services also.

1. Download the boAt Crest application, from Play Store for Android and AppStore for iOS.

2. When you open the app, please allow all permissions.

3. Register with your mobile number by accepting the terms and conditions.

4. You will receive a verification code as an SMS. Enter the verification code in the app.

5. Follow the instructions on the App and you will find Primia Acesmartwatch in the available device list.

6. Click on the Primia Acepair the Primia AceSmartwatch with your phone.

7. This will complete the pairing process after which the Smartwatch will start syncing with the app.

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1. The operational distance for the Bluetooth is 7-10m. It is ideal that phone and watch is in direct contact with each other.

2. If still the Bluetooth is disconnecting, close the app, switch off and on the Bluetooth and start the app again.

3. Make sure the app is running in background always

1. Yes, step counting, Heart rate monitoring, calorie count and sports modes can be recorded directly on your watch while your phone is not connected

2. Watch has some internal memory to record this data.

3. Once you are in contact with your phone, you can sync the data to the app.

1. Make sure your phone and watch are connected through Bluetooth

2. Click on the BT call icon on the top left corner of the home dashboard (initially it will be red).

3. Click on Pair Now.

4. A popup for pairing with Primia Aceshould come. Click on Pair & connect

5. BT call will be connected now and the BT call icon on the home dashboard will appear green

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1. Check if the charging connector behind the watch is clean and rust free.

2. Try cleaning the magnetic charging connector available on the back panel of the watch as well as the one available on the charging cable with an alchohol swab. You can also use a cotton slightly dipped in spirit based sanitizer/ alcohol. After cleaning just wipe the surface with a dry cotton to not let any moisture retain there.

3. Try using an alternate adapter that has an output of 5V 2A.

• Battery charge status is shown on the watch homepage with the percentage of the charge remaining on the watch Primia Ace’s battery. 

1. Before using the Watch Primia Acefor the first time, please fully charge the smartwatch first.

2. Charging through wall adapter – Specs of the adapter: 5V, 2A

3. Any other accessories could be used for charging the Watch Primia Aceas long as the above norms are followed.

1. Make sure call alert and message alert are enabled from the app and most importantly disable Battery Optimization.

2. Sync the watch after enabling these features.

3. Even if the notifications are not coming, switch off your phone’s Bluetooth and again switch on OR restart your phone

4. Try to uninstall and then re-install the boAt Crest app by disabling battery optimization and Auto-start options and then start binding process with the watch and check if the issue is still persisting or not.

5. Reset the watch and check if the function is working or not.

Open the music player on your phone, select a song which you want to play, and control from music (play/pause/next/previous/volume up down)

Note 1: Make sure you enable music control from the app first.

Note 2: Make sure the watch is connected with the app.

1. In order to sync the data to the boAt Crest app, connect the Primia Aceto the media device via the boAt Crest app and go to the app’s homepage, drag down the screen. This will start the syncing process and data will be synced to the app.

2. Make sure you are in Bluetooth range and watch and ProGear app are nearby when you are syncing the data.

3. If the app is taking too long time to sync or it gets stuck while syncing, unbind the device with the app and reconnect again.

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Note: Try to sync the data of the app at least once in every 7 days to avoid huge data to be synced in a single go and to avoid any data loss.

1. We have designed the watch so that the display is active on a slight flick of the wrist.

2. The tracker may take a second or two to light up the screen.

3. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.

•Open the music player on your phone, select a song which you want to play, and control from music (play/pause/next/previous/volume up down)

Note:

1. Make sure you enable music control from the app first

2. Make sure the watch is connected with the app

1. Make sure you wear the watch while sleeping in order to track the sleep data.

2. Measure your night sleep automatically. Sleep duration and classification details (Deep, light, REM,Awake)are available on the watch and the app.

3. Sleep will not be recorded if you have sleep time less than 3 hours

4. Sync the watch with the app in the morning to view sleep data

Note: Data might not be recorded correctly if a lot of movement is noticed between 6-8 AM

1. Check if the user is having hair, tattoo, skin complexion, scaring, wear the watch too lose or too tight might affect the readings.

2. Check if the heart rate sensor which is there on the bottom of the watch is glowing in green or not. If the sensor is working properly the sensor should glow in green colour.

3. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.​

• Your watch is tracking the movement if your wrist so if you are doing something that requires a lot of hand movement then step count can be affected.

• Blood pressure monitoring is only for the reference, data may not match with the medical equipment. This watch is not a medical grade equipment.

1. Short press side button-> sleep -> view sleep record.

2. To see the detailed sleep pattern, sync your watch with the app

• There are 13 sports modes on the watch.

• Yes, users can set individual goals for every sports mode

• The green lights are used to monitor your heart rate.There is an optical sensor that detects the passage of the blood and then estimates the heart rate based on that information. Red light is the blood oxygen sensor

• Yes, it can be changed to below mentioned modes:

1. None

2. Soft

3. Strong

1. Long press the button located on the right side of the Primia Aceit would lead to turning the watch on.

2. Raise your wrist to wake up the screen of the watch

• While the Primia Aceis on, long press on the button shut down power off option, this would lead to turning the watch off.

• Swiping left from the home screen would lead to opening the menu

While the user is inside the menu, tapping the several icons would lead to entering the different modes on the Primia Ace

There are following mode options on the menu of the Primia Ace

1. Heart Rate : For measuring the heart rate of the users.

2. Blood Oxygen : For Measuring the saturation level of oxygen (spO2) in the user’s blood

3. Stress Mode : For measuring the stress level of the users

4. Sleep Mode : For measuring the sleep hours of the users

5. Guided Breathing Mode : For breathing exercise of the users

6. Alarm : To set up alarm for the users

7. Music Control : To control the music from the watch when the users are listening to music (Note:- This feature might not work for some of the music apps with different control protocols)

8. Camera Control :To control the camera from the watch and click photos

9. Timer : To set up timer for the users when in need

10. Settings : To enter into the settings of the watch

1. There are multiple sports modes available in the watch walk, treadmill, run, badminton, football, , basketball, Tennis, yoga, dancing, indoor cycling, etc. You can access any out of these.

2. Select any one of the exercises before starting that exercise.

3. Short press side button and then click on start/pause to start/pause that exercise

• On the App home dashboard> Tap on "Heart rate” card and you can view all your historical heart rate readings. You can view your Min and Max HR for the day. You can also access the history by tapping on the history icon and can also filter the details based on a Daily, Weekly, or Monthly basis

1. You can measure it on the watch. A user can view the details on the app

2. Swipe left from the watch home screen >> Go to SPO2>> Tap measure.

3. Post your measurement, Please sync the SPO2 values to your boAt Crest app.

• This feature will allow users to monitor and rate the quality of breathing. Breath exercise (Inhale/Exhale pattern) on thewatch for selected duration and rhythm. It is a feature available on the watch where users can use it to do breathing exercises.

1. Inside the menu, click on the ‘Shutter’ icon on the watch to access remote camera on the Primia AceWatch

2. Click again on the camera icon to open the camera app on the media device

1. Tap on 'settings' on the home dashboard. Go to Primia Acesettings > watch Faces. Under the Watch faces option, select the watch face you want to set on your watch & click apply.

2. There are 5 default watch faces available on the watch. Long press on the watch home screen to view default watch faces, select and add your preferred watch face.

• You can control the brightness level of the watch by swiping down from the watch home screen & change the brightness level

1. Swipe Up on the home page would lead to shortcut menu

2. There are five functions in the shortcut menu- (i) Daily Activity (ii) Heart Rate Monitor (iii) stress monitor (iv) Sleep monitor

• Short press the dial to reach to the shortcut menu.

1. Swipe right on the home screen of the watch to review the notifications of the connected media device.

2. Swipe up to the last page to delete all notifications

1. Open the ‘boAt Crest’ app and you will find “More” on the lower right-hand side on the home page of the app.

2. Click on it and go to Settings and

3. Inside Setting, you will find the Sleep Goal. You can set your Sleep Goal under this option. (Note: Your sleep goal is indicative of your sleep target, and the watch automatically records the sleep)

4. Open the ‘boAt Crest’ app and you will find “More” on the lower right-hand side on the home page of the app.

5. Click on it and go to Settings and

6. Inside Setting, you will find the Sleep Goal. You can set your Sleep Goal under this option.

• The water resistance of the watch is IP68.