1. ​Check if the charging connector behind the watch is clean and rust free.

2. Try cleaning it with an alchohol swab.

3. If the problem still persists, kindly replace the product.

Battery charge status is shown on the watch homepage with the percentage of the charge remaining on the watch Mercury’s battery. 

1. Before using the Watch Mercury for the first time, please fully charge the smartwatch first.

2. Charging through wall adapter – Specs of the adapter: 5V, 2A

3. Any other accessories could be used for charging the Watch Mercury as long as the above norms are followed.

1. Make sure call alert and message alert are enabled from the app.

2. Sync the watch after enabling these features

3. Even if the notifications are not coming, switch off your phone’s Bluetooth and again switch on OR restart your phone

4. Try uninstalling and installing the boAt Crestapp and then start binding process with the watch and check if the issue is still persisting or not.

5. Reset the watch and check if the function is working or not.

Yes, users can control music from your watch. Previous/next/volume up/Volume down can be adjusted from the watch. Users have to enable the feature from the appfirst.

1. In order to sync the data to the boAt Crest app, connect the watch Mercury to the media device via the Crest app and go to the app’s homepage, drag down the screen.
   This will start the syncing process and data will be synced to the app.

2. Make sure you are in Bluetooth range and watch and Crest app are nearby when you are syncing the data.

3. If the app is taking too long time to sync or it gets stuck while syncing, unbind the device with the app and reconnect again.

Note: Try to sync the data of the app at least once in every 7 days to avoid huge data to be synced in a single go and to avoid any data loss.

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1. Make sure you are using Android 9.0/ IOS 13.0 or above OS version in your smartphone.

2. It is necessary to accept and agree to all the terms and permissions including the location services also.

3. Make sure you have downloaded boat Crest app in your smartphone.

4. Do not connect the watch directly with the phone’s Bluetooth, make sure you are connecting it via the boat Crest app.

5. Make sure your Bluetooth is on and try to bind the watch with the app. Once the device is discoverable, it will display on the app screen, click to connect the device with the app.

6. If you still continue to have binding issues, please restart your phone and try again.

1. The operational distance for the Bluetooth is 10m. It is ideal that phone and watch is in direct contact with each other.

2. If still the Bluetooth is disconnecting, close the app, switch off and on the Bluetooth and start the app again.

3. Make sure the app is running in background always.

1. Yes, step counting, heart rate monitoring, calorie count, spO2, BP, time can be recorded directly on your watch while your phone is not connected.

2. Watch has some internal memory to record this data.

3. Once you are in contact with your phone, you can sync the data to the app.

1. Make sure you wear the watch while sleeping in order to track the sleep data.

2. Sleep data is estimated by primarily movement. Once you are laid down, watch will take approximately an hour to assume that you have gone to sleep.

1. Check if the user is having hairs, tattoo, skin complexion, scaring, wear the watch too lose or too tight might affect the readings.

2. Check if the heart rate sensor which is there on the bottom of the watch is glowing in green or not. If the sensor is working properly the sensor should glow in green colour.

3. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.

Your watch is tracking the movement if your wrist so if you are doing something that requires a lot of hand movement then step count can be affected.

Blood pressure monitoring is only for the reference, data may not match with the medical equipment. This watch is not a medical grade equipment.

Yes, you have to shake your wrist to click photos or click the tick button on the screen to take photos. Make sure you open camera from the app and use shutter from the watch.

Yes. screen brightness and screen time out can be adjusted from settings option. You can also long press the home screen to increase the brightness.

1. Inside the menu, click on the ‘Blood Oxygen’ icon while wearing the watch on the wrist.

2. Bring your wrist close to your heart and try to hold the arm still.

3. This will enable the watch to show the reading of the spO2 in the blood of the user on the watch’s screen.

Bloodpressure, spO2 and Heart Rate monitoring is only for the reference, data may not match with the medical equipment. This watch is not a medical grade equipment.

Yes, connect the watch with the app and the watch can show weather updates for next 3 days.

Long press the button located on the right side of the Watch Mercury, it would lead to turningthe watch ON. Raise your wrist to wake up the screen of the watch.

While the Watch Mercury is On, go to the setting option in the main menu and then tap on shut down shutdown option, this would lead to turning the watch off.

Swiping left on the Watch Mercury’s home screen would lead to opening the menu.

1. While the user is inside the menu, tapping the several icons would lead to entering the different modes on the Watch Mercury.

2. There are following mode options on the menu of the Watch Mercury-

(i) Sport – For tracking the exercises done by the users.

 (ii) Heart Rate – For measuring the heart rate of the users.

 (iii) Blood Oxygen – For Measuring the saturation level of oxygen (spO2) in the user’s blood

 (iv) Blood Pressure – For measuring the blood pressure of the users

 (v) Guided Breathing Mode – For breathing exercise of the users

 (vi) Alarm – To set up alarm for the users

 (vii) Music Control – To control the music from the watch when the users are listening to music

 (vii) Timer – To set up timer for the users when in need

 (viii)Settings – To enter in to the settings of the watch

1. There are 10 different exercises which can be tracked via Sports Mode.

2. (i) Walking (ii) Running (iii) Cycling (iv) Climbing (v) Skipping (vi) Badminton (vii) Basketball (viii) Football (ix) Yoga (x) Swimming

3. Select any one of the exercises before starting that particular exercise.

4. Short press side button to start/pause that particular exercise

5. To stop that particular exercise tracking session, long press the side button.

1. Inside the menu, click on the ‘Blood Oxygen’ icon while wearing the watch on the wrist.

2. Bring your wrist close to your heart and try to hold the arm still. This will enable the watch to show the reading of the spO2 in the blood of the user on the watch’s screen.

1. Inside the menu, click on the ‘Breath’ icon while wearing the watch on the wrist.

2. Choose your preferred time for breath in and breath out and relax to undergo the breathing exercise.

1. Inside the menu, click on the ‘Music Control’ icon on the watch to enter into the music control feature.

2. While listening to music users can play, Pause, move back to previous track, jump forward to next track and control the volume of the music.

Step-1: Go to the Menu of the watch

Step-2: Inside the menu, select the ‘Setting’ option

Step-3: Inside the ‘Setting’ option, scroll down and select the ‘Watch Faces’ option.

Step-4: Swipe to see all the available watch face options and select your preferred watch face.

Alternate Step: Long Press on the home screen to switch between the watch faces on the watch Mercury.

Yes, there are different types of vibrations associated with each feature. Like for message alert you can change the vibration type from the app while enabling the message alert.

There is total 10 sports modes available in the watch. Walk, run, cycling, climb,, yoga, basketball, football, badminton, skipping, swim. You can access any one out of these

1. Swipe down on the home screen of the watch to review the notifications of the connected media device.

2. Swipe up to the last page to delete all notifications.

Swipe down from home screen to enable the flashlight. With this, you watch screen can turn to a flashlight.

When the "Wake Gesture" feature is enabled, the watch display will turn "ON" when you lift your wrist to view the watch.

High temperature alert on the watch will be triggered as soon as the skin temperature goes beyond 99.5 F/37.5 C.

It is a platform where you can share your health and fitness progress with your friends and loved ones.

Yes. Users can find your connected phone using the Mercury watch.

Step 1: Move to the ‘Find Phone’ option and tap on it.

Step 2: Your phone will start ringing.

Step 3: Tap on pause button to stop it.

Kindly make sure that if the sound is not turned off from Phone (for Phone Ringing) and Camera permission is allowed which is required for flash light to work.
Also, check in some of the phones the physical switch for volume is "Not Turned Off"​

You can see your activity details on the watch as well as on the App.

i) To view on the Watch: Scroll up from the watch screen you can see the last 5 Activities under Activities Record.

ii) To view on the App: Tap on Activity Tab and View History. This will list all the activities done.

The watch is IP68 water resistant. It can withstand sweat, dust and splash of water. Not recommended to use in deep waters, while swimming or while taking bath.