Troubleshooting FAQs

1. Attach the magnetic end of the charging cable which comes with the watch package on the charging pad of the watch which is located on the back of the watch and connect the other end which is an USB-A end to a 5V, 2A rated power adapter or power bank or a computer.

2. The Watch Mercury’s display would show the charging status and charging percentage while charging.

Note: If the Watch Mercury is connected to a computer USB port for charging, the speed of charging would be less as the power pushed by the USB port of a computer is less than the 5V 2A rated power adapter.

1. ​Check if the charging connector behind the watch is clean and rust free.

2. Try cleaning it with an alchohol swab.

3. If the problem still persists, kindly replace the product.

Battery charge status is shown on the watch homepage with the percentage of the charge remaining on the watch Mercury’s battery. 

1. Before using the Watch Mercury for the first time, please fully charge the smartwatch first.

2. Charging through wall adapter – Specs of the adapter: 5V, 2A

3. Any other accessories could be used for charging the Watch Mercury as long as the above norms are followed.

1. Make sure call alert and message alert are enabled from the app.

2. Sync the watch after enabling these features

3. Even if the notifications are not coming, switch off your phone’s Bluetooth and again switch on OR restart your phone

4. Try uninstalling and installing the boAt Crestapp and then start binding process with the watch and check if the issue is still persisting or not.

5. Reset the watch and check if the function is working or not.

Yes, users can control music from your watch. Previous/next/volume up/Volume down can be adjusted from the watch. Users have to enable the feature from the appfirst.

1. In order to sync the data to the boAt Crest app, connect the watch Mercury to the media device via the Crest app and go to the app’s homepage, drag down the screen.
   This will start the syncing process and data will be synced to the app.

2. Make sure you are in Bluetooth range and watch and Crest app are nearby when you are syncing the data.

3. If the app is taking too long time to sync or it gets stuck while syncing, unbind the device with the app and reconnect again.

Note: Try to sync the data of the app at least once in every 7 days to avoid huge data to be synced in a single go and to avoid any data loss.

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1. Make sure you are using Android 9.0/ IOS 13.0 or above OS version in your smartphone.

2. It is necessary to accept and agree to all the terms and permissions including the location services also.

3. Make sure you have downloaded boat Crest app in your smartphone.

4. Do not connect the watch directly with the phone’s Bluetooth, make sure you are connecting it via the boat Crest app.

5. Make sure your Bluetooth is on and try to bind the watch with the app. Once the device is discoverable, it will display on the app screen, click to connect the device with the app.

6. If you still continue to have binding issues, please restart your phone and try again.

1. The operational distance for the Bluetooth is 10m. It is ideal that phone and watch is in direct contact with each other.

2. If still the Bluetooth is disconnecting, close the app, switch off and on the Bluetooth and start the app again.

3. Make sure the app is running in background always.

1. Yes, step counting, heart rate monitoring, calorie count, spO2, BP, time can be recorded directly on your watch while your phone is not connected.

2. Watch has some internal memory to record this data.

3. Once you are in contact with your phone, you can sync the data to the app.

1. Make sure you wear the watch while sleeping in order to track the sleep data.

2. Sleep data is estimated by primarily movement. Once you are laid down, watch will take approximately an hour to assume that you have gone to sleep.