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First, make sure that your phone version is either on Android 7.0 and above or iOS 12 and above.

1. Download the boAt Crest application, from Play Store for Android and AppStore for iOS.

2. When you open the app, please allow all permissions.

3. Register with your mobile number by accepting the terms and conditions.

4. You will receive a verification code as an SMS. Enter the verification code in the app.

5. Follow the instructions on the App and you will find Lunar Oasis smartwatch in the available device list.

6. Click on the LUNAROASIS_XXXX to pair the Lunar Oasis Smartwatch with your phone.

7. This will complete the pairing process after which the Lunar Oasis smartwatch will start syncing with the app.

1. The operational distance for the Bluetooth is 7-10m. It is ideal that phone and watch is in direct contact with each other.

2. If still the Bluetooth is disconnecting, close the app, switch off and on the Bluetooth and start the app again.

3. Make sure the app is running in background always.

1. Go to the "More > Help & Feedback > Troubleshoot Connectivity" section in-app and select all the three options & tap on the troubleshoot button.

2. Now go to the App home screen & the watch should connect automatically.

3. Alternatively, you can click on the question mark (?) icon on the top right to access Troubleshoot Connectivity option as well & follow the rest as mentioned above.

4. If the problem persists, toggle your phone Bluetooth or Close the App and Try Again.

5. If this still does not work, please restart the phone and try to connect again.

6. For iOS users: Please go to the Phone Bluetooth Screen and tap on the "i" icon against the watch name and forget the device and relaunch your app and there should be a pop-up message to pair the watch. Tap on the pair option.

1. Yes, step counting, heart rate monitoring, spO2, time can be recorded directly on your watch while your phone is not connected.

2. Watch has some internal memory to record this data.

3. Once you are in contact with your phone, you can sync the data to the app.

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1. Check if the charging connector behind the watch is clean and rust free.

2. Try cleaning it with an alchohol swab.

• Battery charge status is shown on the watch homepage with the percentage of the charge remaining on the watch Lunar Oasis’s battery. 

1. Before using the Watch Lunar Oasis for the first time, please fully charge the smartwatch first.

2. Charging through wall adapter – Specs of the adapter: 5V, 2A

3. Any other accessories could be used for charging the Watch Lunar Oasis as long as the above norms are followed.

1. Disable the battery optimization feature.

2. Make sure smart reminders (call alert and message alert are enabled ) on the app are on and synced to the watch.

   Also make sure your notification center of the phone is displaying messages. Only then will your smartwatch also display those notifications.

3. Even if the notifications are not coming, switch off your phone’s Bluetooth and again switch on OR restart your phone

4. Try uninstalling and installing the boAt Crest app, allow all the permissions except for battery optimization and then start binding process with the watch.

5. Reset the watch and check if the function is working or not.

1. Check if after long pressing the MFB, the watch is switching on or not. Flicking the wrist is enabling waking up the watch display or not.

2. Check to charge the watch fully with the magnetic charging cable supplied with it via 5V 2A charging adapter or via a power bank or via a computer.

3. Try cleaning the charging pins at the back panel of the watch as well as on the charging cable. Now plug in the charger and check if the watch has powered On.

• To access watch faces from the app, users should log in to the app first

1. To sync the data to the boAt crest app, connect the Lunar Oasis to the media device via the boat crest app and go to the app’s homepage, drag down the screen. This will start the syncing process and data will be synced to the app.

2. Make sure you are in Bluetooth range and watch and ProGear app are nearby when you are syncing the data

3. If the app is taking too long time to sync or it gets stuck while syncing, unbind the device with the app and reconnect.

Note: Try to sync the data of the app at least once in every 7 days to avoid huge data to be synced in a single go and to avoid any data loss.

• Please make sure that the sound is turned to maximum on the phone (for phone ringing) and camera permission is allowed, which is required for the flashlight to work. If there is any alert slider, make sure it is set to ringing mode for sound to hear

1. We have designed the watch so that the display is active on a slight flick of the wrist.

2. The tracker may take a second or two to light up the screen.

3. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.

• Open the music player on your phone, select a song which you want to play, and control from music (play/pause/next/previous/volume up down)

Note 1: Make sure you enable music control from the app first

Note 2: Make sure the watch is connected to the app

1. Make sure you have enabled auto brightness from the watch or the app.

2. Auto brightness will only work according to time set on the app.

1. Short press side button-> sleep -> view sleep record.

2. To see the detailed sleep pattern, sync your watch with the app

1. Make sure you wear the watch while sleeping to track the sleep data.

2. Measure your night sleep automatically. Sleep duration and classification details (Deep, light, REM, Awake) are available on the watch and the app.

3. Sleep will not be recorded if you have less than 3 hours

4. Sync the watch with the app in the morning to view sleep data

Note: Data might not be recorded correctly if a lot of movement is noticed between 6-8 AM

1. Check if the user has hair, tattoo, skin complexion, scaring, wearing the watch too lose or too tight might affect the readings.

2. Check if the heart rate sensor which is there on the bottom of the watch is glowing in green or not. If the sensor is working properly the sensor should glow in green colour.

3. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.​

• SpO2 and Heart Rate monitoring is only for the reference, data may not match with the medical equipment. This watch is not a medical grade equipment.

1. Your watch is tracking the movement if your wrist so if you are doing something that requires a lot of hand movement then step count can be affected.

2. Ensure that your app and the watch are synchronized.

• Make sure your watch is connected to your phone through the app and not your phone’s Bluetooth feature itself.

• While the Lunar Oasis is on, long press on the side button shut down power off option, this would lead to turning the watch off.

• Short press the side button from the home screen would lead to opening the menu.

• While the user is inside the menu, tapping the several icons would lead to entering the different modes on the Lunar Oasis.

• There are following mode options on the menu of the Lunar Oasis-

1. Sport – For tracking the exercises done by the users.

2. Heart Rate – For measuring the heart rate of the users.

3. Blood Oxygen – For Measuring the saturation level of oxygen (spO2) in the user’s blood

4. Guided Breathing Mode – For breathing exercise of the users

5. Alarm – To set up alarm for the users

6. Music Control – To control the music from the watch when the users are listening to music (Note: This feature might not work for some of the music apps with different control protocols)

7. Timer – To set up timer for the users when in need

8. Settings – To enter the settings of the watch

9. Navigation- Tap on this to start navigating your route.

1. There are multiple sports modes available in the watch like Walking, treadmill, Running, Badminton, Football, Basketball, Tennis, Yoga, Dancing, Cycling, Indoor Cycling, etc.

2. You can also add or replace the activities according to your preference. There are more than 700+ activity modes

3. Select any one of the exercises before starting that exercise.

4. Short press the side button or swipe right to pause or stop the activity

• From the watch home screen,> Swipe right to reach the 'Heart Rate' icon >> Tap on Heart Rate >> Your HR measurement will get started, stay still while HR measurement is in progress, and you can see the HR value on the screen.

1. You can measure it on the watch. A user can view the details on the app

2. Swipe left from the watch home screen >> Go to SPO2>> Tap measure.

3. Post your measurement, please sync the SPO2 values to your boAt Crest app.

1. This feature will allow users to monitor and rate the quality of breathing.

2. Click on the breath exercises icon to regulate your breathing by doing breathing exercises. You can set the time of exercise.

3. It is a feature available on the watch where users can use it to do breathing exercises.

1. Inside the menu, click on the ‘Music Control’ icon on the watch to enter the music control feature

2. While listening to music users can play, Pause, move back to previous track, jump forward to next track and control the volume of the music.

Note: This feature might not work for some of the music apps with different control protocols.

1. Inside the menu, click on the ‘Camera’ icon on the watch to access remote camera on the Lunar Oasis Watch

2. Click again on the camera icon to open the camera app on the media device

1. Go to the Menu of the watch

2. Inside the menu, select the ‘Setting’ option

3. Inside the ‘Setting’ option, select ‘Brightness’ option.

4. Brightness could be changed as per users required preference. There are three levels of brightness of the screen present in the Watch Lunar Oasis.

• Go to settings> Tap on watch faces feature to change your watch face. Alternatively, you can long press the home screen to switch between the watch faces. There are 5 default watch faces available on the watch.

1. Right or left swipe on the home page would lead to shortcut menu

2. There are 13 functions in the shortcut menu- navigation, QR Tray, Sports score, Camera control, Music control, weather, activities, breath exercise, sleep, stress, SpO2, steps, and Heart Rate. Alternatively, you can swipe right to go back to previous tab

• Swipe up on the home screen of the watch to review the notifications of the connected media device.

• Go to call option in the main menu> click on dialer > Use a dialer to dial any number from the watch.

1. Rotate the side button to navigate through the main menu and long-press the side button to make an SOS call. Follow these steps to activate the SOS feature:

2. Open the boAt Crest app on your device.

3. Navigate to the "Home Dashboard."

4. Locate the "Top Features" section on the dashboard.

5. In the "Top Features," you will find the "SOS" feature. Click on it to access the SOS functionality.

6. To initiate an SOS call, perform a long press on the side button of your smartwatch.

Note: You can add an emergency contact through the boAt Crest app

• Rotate the side button to navigate through the main menu and long-press the side button to make an SOS call.

1. Tap on QR code feature to access the QR of different applications. You can transfer the QR code of metro ticket/pass, bus pass, UPI, social apps, and more into the smartwatch by adding the QR code in the boAt crest app. To add the QR code follow these steps:

2. Click on "QR Tray” option in the boAt Crest app.

3. To add a QR code, capture a screenshot of the QR code of the app you want to include.

4. After this, you’ll be able to find a collection of QR codes in the smartwatch under the QR Tray feature. Select the QR code you want to be scanned.

1. Open the ‘boAt Crest’ app and you will find “More” on the lower right-hand side on the homepage of the app.

2. Click on it and go to Settings-> My goals.

3. Tap on the Steps Goal option. You can set your daily step targets in StepsGoals.

Note: The steps can also be modified later according to your convenience.

• Yes. Lunar Oasis does have a camera control feature.

• Yes, users can set the background image to any selected watch face from the app.

1. Short press the side button to go to main menu>Go to Apps> Tap on navigation feature. Follow the steps to use this feature:

2. Search your desired destination on the boAt Crest app.

3. Then send navigation instructions to your boAt smartwatch by clicking on get directions.

4. After clicking on it choose the navigate on watch option.

5. Then follow step-by-step instructions on your smartwatch to reach your destination. Note: The navigation is not shown in maps instead it is shown by direction arrows. You can access the last alert from the watch navigation menu or by swiping left from the home screen.

6. To avoid receiving notifications on our smartwatch during navigation enable DND mode.

• Only Steps data will be synced with the Apple Health and Google Fit app.

1. Go to Lunar Oasis features > watch Faces. Under the Watch faces option, select the watch face you want to set on your watch & click apply.

2. There are 5 default watch faces available on the watch.

3. Long press on the watch home screen to view default watch faces, select add your preferred watch face.

1. Your stress can be recorded according to the heart rate variability.

2. 1-29 % relax; 30-59% normal; 60-79% medium; 80-99% high.

There are total 100+ sports modes on the watch.

• Yes, users can set individual goals for every sports mode.

The green lights are used to monitor your heart rate. There is an optical sensor that detects the passage of the blood and then estimates the heart rate based on that information. Red light is the blood oxygen sensor.

• The water resistance level of the Lunar Oasis smartwatch is IP68.