1. ​Check if the charging connector behind the watch is clean and rust free.

2. Try cleaning it with an alchohol swab.

3. If the problem still persists, kindly replace the product.

Battery charge status is shown on the watch homepage with the percentage of the charge remaining on the watch Iris’s battery. 

1. Before using the Watch Iris for the first time, please fully charge the smartwatch first.

2. Charging through wall adapter – Specs of the adapter: 5V, 2A

3. Any other accessories could be used for charging the Watch Iris as long as the above norms are followed.

1. Make sure you wear the watch while sleeping in order to track the sleep data.

2. Sleep data is estimated by primarily movement. Once you are laid down, watch will take approximately an hour to assume that you have gone to sleep.

1. Check if the user is having hairs, tattoo, skin complexion, scaring, wear the watch too lose or too tight might affect the readings.

2. Check if the heart rate sensor which is there on the bottom of the watch is glowing in green or not. If the sensor is working properly the sensor should glow in green colour.

3. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.

Your watch is tracking the movement if your wrist so if you are doing something that requires a lot of hand movement then step count can be affected​

Blood pressure monitoring is only for the reference, data may not match with the medical equipment. This watch is not a medical grade equipment.

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Step 1:​After installing the boAt Hub app, turn the watch Iris ON and open the boAt Hub app on the user’s device.

Click on the ‘Start Setup’ on the boAt Hub app to switch on the Bluetooth on the user’s device.

Step 2:​The previous process would enable the user to search for the Watch Iris to connect with the Hub app.

Step 3:​Once the Watch Iris is found via Bluetooth, it will show on the Hub app.

Click on the ‘Iris’ Device and then click on the ‘Confirm BindDevice’ button to start paring Watch Iris with the boAt Hub app.

Once the connection is successful all the fitness data stored on the Watch Iris will sync automatically on the Hub app.

To use all the features of the Watch Iris seamlessly, tap on ‘Yes’ to the connection and ‘grant access’ system prompt.

To get the data more accurately, enter all your personal details on the app.

Note: To ensure connectivity throughout your journey, make sure the app is allowed to run in the background of the phone all the time.​

1. Check if users have downloaded and installed boAt Hub app their smartphones or not. It is necessary to accept and agree to all the T&C and permissions including the location services on the device.

2. Make sure the Watch Iris in not directly connected with the smartphone’s Bluetooth, make sure users are connecting it via the boAt Hub app.

3. Make sure the Bluetooth of users’ device is on and try to bind the watch with the boAt Hub app. Once the device is discoverable, it will display on the app screen, click to connect the device with the app.

4. Check if the device is in the range of Bluetooth (10m) and if there are any obstructions in between the headphone and the media device or not.

5. Check if the watch Iris is getting paired with other media devices or not.

6. Check to see if the media device being connected to with the watch Iris, does not have any software issues – Check to forget the device on Bluetooth, update the mobile software.

1. The operational distance for the Bluetooth is 10m. It is ideal that phone and watch is in direct contact with each other.

2. If still the Bluetooth is disconnecting, close the app, switch off and on the Bluetooth and start the app again.

3. Make sure the app is running in background always.

1. Yes, step counting, heart rate monitoring, calorie count, spO2, BP, time can be recorded directly on your watch while your phone is not connected.

2. Watch has some internal memory to record this data.

3. Once you are in contact with your phone, you can sync the data to the app.

1. Make sure call alert and message alert are enabled from the app.

2. Sync the watch after enabling these features

3. Even if the notifications are not coming, switch off your phone’s Bluetooth and again switch on OR restart your phone

4. Try uninstalling and installing the boAt Hub app and then start binding process with the watch and check if the issue is still persisting or not.

5. Reset the watch and check if the function is working or not.

Yes, users can control music from your watch. Previous/next/volume up/Volume down can be adjusted from the watch. Users have to enable the feature from the appfirst.

1. In order to sync the data to the boAt Hub app, connect the watch Iris to the media device via the Hub app and go to the app’s homepage, drag down the screen.
   This will start the syncing process and data will be synced to the app.

2. Make sure you are in Bluetooth range and watch and Hub app are nearby when you are syncing the data.

3. If the app is taking too long time to sync or it gets stuck while syncing, unbind the device with the app and reconnect again.

 Note: Try to sync the data of the app at least once in every 7 days to avoid huge data to be synced in a single go and to avoid any data loss.

Yes, you have to shake your wrist to click photos or click the tick button on the screen to take photos. Make sure you open camera from the app and use shutter from the watch.

Yes. Screen brightness and screen time out can be adjusted from settings option. You can also long press the home screen to increase the brightness.​

1. Inside the menu, click on the ‘Blood Oxygen’ icon while wearing the watch on the wrist.

2. Bring your wrist close to your heart and try to hold the arm still.

3. This will enable the watch to show the reading of the spO2 in the blood of the user on the watch’s screen.

Bloodpressure, spO2 and Heart Rate monitoring is only for the reference, data may not match with the medical equipment. This watch is not a medical grade equipment.

Long press the button located on the right side of the Watch Iris, it would lead to turningthe watch ON. Raise your wrist to wake up the screen of the watch.

While the Watch Iris is ON, go to the setting option in the main menu and then tap on shut down shutdown option, this would lead to turning the watch off.

Swiping left on the Watch Iris’s home screen would lead to opening the menu.

1. While the user is inside the menu, tapping the several icons would lead to entering the different modes on the Watch Iris.

2. There are following mode options on the menu of the Watch Iris-

(i) Sport – For tracking the exercises done by the users.

 (ii) Heart Rate – For measuring the heart rate of the users.

 (iii) Blood Oxygen – For Measuring the saturation level of oxygen (spO2) in the user’s blood

 (iv) Blood Pressure – For measuring the blood pressure of the users

 (v) Relax – For breathing exercise of the users

 (vi) Alarm – To set up alarm for the users

 (vii) Music Control – To control the music from the watch when the users are listening to music

 (vii) Timer – To set up timer for the users when in need

 (viii)Settings – To enter in to the settings of the watch

1. There are 9 different exercises which can be tracked via Sports Mode.

2. (i) Run (ii) Walk (iii) Bike (iv) Bike (v) Hike (vi) Climbing (vii) Treadmill (viii)
   Spinning (ix) Yoga

3. Select any one of the exercises before starting that particular exercise.

4. Short press side button to start/pause that particular exercise

5. To stop that particular exercise tracking session, long press the side button.

1. Inside the menu, click on the ‘Blood Oxygen’ icon while wearing the watch on the wrist.

2. Bring your wrist close to your heart and try to hold the arm still. This will enable the watch to show the reading of the spO2 in the blood of the user on the watch’s screen.

1. Inside the menu, click on the ‘Relax’ icon while wearing the watch on the wrist.

2. Choose your preferred time for breath in and breath out and relax to undergo the breathing exercise.

1. Inside the menu, click on the ‘Music Control’ icon on the watch to enter into the music control feature.

2. While listening to music users can play, Pause, move back to previous track, jump forward to next track and control the volume of the music.

Step-1: Go to the Menu of the watch

Step-2: Inside the menu, select the ‘Setting’ option

Step-3: Inside the ‘Setting’ option, scroll down and select the ‘Watch Faces’ option.

Step-4: Swipe to see all the available watch face options and select your preferred watch face.

Alternate Step: Long Press on the home screen to switch between the watch faces on the watch Iris.

No, users cannot change the intensity or the number of vibrations for any alert.

There are total 7 sports mode, you can select all of them in one go.

1. Swipe down on the home screen of the watch to review the notifications of the connected media device.

2. Swipe up to the last page to delete all notifications.

When the "Wake Gesture" feature is enabled, the watch display will turn "ON" when you lift your wrist to view the watch.

The mode is like a power saving mode, once enabled, the brightness of the watch will be reduced to the minimum and the watch will be on silent, which means vibrations will be off, notifications will be silent as well.

Yes. Users can find your connected phone using the Iris watch.

Step 1: Move to the ‘Find Phone’ option and tap on it.

Step 2: Your phone will start ringing.

Step 3: Tap on pause button to stop it.

Kindly make sure that if the sound is not turned off from Phone (for Phone Ringing) and Camera permission is allowed which is required for flash light to work. Also, check in some of the phones the physical switch for volume is "Not Turned Off".

The watch Iris is of IPX67 rating, which means it is water proof up to 1.5 m for 10 mins.