1. ​Check if the charging connector behind the watch is clean and rust free.

2. Try cleaning it with an alchohol swab.

3. If the problem still persists, kindly replace the product.

Battery charge status is shown on the watch homepage with the percentage of the charge remaining on the watch Cosmos Pro’s battery. 

1. Before using the Watch Cosmos Pro for the first time, please fully charge the smartwatch first.

2. Charging through wall adapter – Specs of the adapter: 5V, 2A

3. Any other accessories could be used for charging the Watch Cosmos Pro as long as the above norms are followed.

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1. First, make sure that your phone version is either on Android 7.0 and above or iOS 13 and above. It is necessary to accept and agree to all the terms and permissions including the location services also.

2. Download the boAt Crest application, from Play Store for Android and AppStore for iOS.

3. When you open the app, please allow all permissions.

4. Register with your mobile number by accepting the terms and conditions.

5. You will receive a verification code as an SMS. Enter the verification code in the app.

6. Follow the instructions on the App and you will find Cosmos Pro.

7. Click on the COSMOSPRO_XXXX to pair the Cosmos Pro Smartwatch with your phone.

8. This will complete the pairing process after which the Smartwatch will start syncing with the app.

1. The operational distance for the Bluetooth is 7-10m. It is ideal that phone and watch is in direct contact with each other.

2. If still the Bluetooth is disconnecting, close the app, switch off and on the Bluetooth and start the app again.

3. Make sure the app is running in background always.

1. Yes, step counting, Heart rate monitoring, calorie count and sports modes can be recorded directly on your watch while your phone is not connected

2. Watch has some internal memory to record this data.

3. Once you are in contact with your phone, you can sync the data to the app.

1. Make sure call alert and message alert are enabled from the app.

2. Sync the watch after enabling these features

3. Even if the notifications are not coming, switch off your phone’s Bluetooth and again switch on OR restart your phone

4. Try uninstalling and installing the boAt Crest app and then start binding process with the watch and check if the issue is still persisting or not.

5. Reset the watch and check if the function is working or not.

Open the music player on your phone, select asong which you want to play, and control from music (play/pause/next/previous/volume up down)

Note 1: Make sure you enable music control from the app first.

Note 2: Make sure the watch is connected with the app.

1. In order to sync the data to the boAt crest app, connect the Cosmos Pro to the media device via the boat crest app and go to the app’s homepage,

   drag down the screen. This will start the syncing process and data will be synced to the app.

2. Make sure you are in Bluetooth range and watch and ProGear app are nearby when you are syncing the data

3. If the app is taking too long time to sync or it gets stuck while syncing, unbind the device with the app and reconnect again.

Note: Try to sync the data of the app at least once in every 7 days to avoid huge data to be synced in a single go and to avoid any data loss.

1. We have designed the watch so that the display is active on a slight flick of the wrist.

2. The tracker may take a second or two to light up the screen.

3. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.

1. Inside the menu click on the 'Music Control' icon on the watch to enter into the music control feature.

2. While listening to music, users can play, pause, move back to the previous track, jump forward to the next track and control the volume of the music.

Note : This feature might not work for some of the music apps with different control protocols.

1. Make sure you have enabled auto brightness from the watch or the app.

2. Auto brightness will only work according to time set on the app.

1. Measure your night sleep automatically.

2. Sleep duration and classification details (Deep, light, REM,Awake)are available on the watch and the app.

3. Sleep will not be recorded if you have sleep time less than 3 hours

4. Sync the watch with the app in the morning to view sleep data

   Note: Data might not be recorded correctly if a lot of movement is noticed between 6-8 AM

1. Check if the user is having hairs, tattoo, skin complexion, scaring, wearing the watch too lose or too tight might affect the readings.

2. Check if the heart rate sensor which is there on the bottom of the watch is glowing in green or not. If the sensor is working properly the sensor should glow in green colour.

3. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.​

Your watch is tracking the movement if your wrist so if you are doing something that requires a lot of hand movement then step count can be affected.

Blood pressure monitoring is only for the reference, data may not match with the medical equipment. This watch is not a medical grade equipment.

There are total 20 inbuilt sports modes on the watch

Your stress can be recorded according to the heart rate variability.

1-29 % relax; 30-59% normal; 60-79% medium; 80-99% high.

Yes, users can set individual goals for every sports mode

The green lights are used to monitor your heart rate. There is an optical sensor that detects the passage of the blood and then estimates the heart rate based on that information. Red light is the blood oxygen sensor.

Yes it can be changed in below mentioned modes.

1. None

2. Soft

3. Strong

Tap on 'More' on the home dashboard. Go to Cosmos Pro features > watch Faces. Under the Watch faces option, select the watch face you want to set on your watch & click apply. There are 4 default watch faces available on the watch. Long press on the watch home screen to view default watch faces, select add your preferred watch face.

1. Long press the button located on the right side of the Watch, it would lead to turning the watch on

2. Raise your wrist to wake up the screen of the watch

While the Cosmos Pro is on, long press on the button shut down power off option, this would lead to turning the watch off.

Short press the side button from the home screen would lead to opening the menu.

1. While the user is inside the menu, tapping the several icons would lead to entering the different modes on the Cosmos Pro.

2. There are following mode options on the menu of the Cosmos Pro -

• (i) Sport – For tracking the exercises done by the users.

• (ii) Heart Rate – For measuring the heart rate of the users.

• (iii) Blood Oxygen – For Measuring the saturation level of oxygen (spO2) in the user’s blood

• (iv) Blood Pressure – For measuring the blood pressure of the users

• (v) Guided Breathing Mode – For breathing exercise of the users

• (vi) Alarm – To set up alarm for the users

• (vii) Music Control – To control the music from the watch when the users are listening to music

• (vii) Timer – To set up timer for the users when in need

• (viii) Settings – To enter in to the settings of the watch

1. There are 20 different exercises which can be tracked via Sports Mode.

   (i) Walking (ii) Running (iii) Treadmill (iv) Badminton (v) Football (vi) Tennis (vii) Basketball (viii) Dancing (ix) Yoga (x) Indoor cycling (xi) Cricket (xii)

   Boxing (xiii) Karate (xiv) Table Tennis (xv) Pilates (xvi) Skipping (xvii) Hiking (xviii) Hockey (xix) Kabaddi and (xx) Bowling.

2. Select any one of the exercises before starting that particular exercise.

3. Short press side button and then click on start/pause to start/pause that particular exercise

From the watch home screen > Swipe right to reach the 'Heart Rate' icon >>Tap on Heart Rate >> Your HR measurement will get started, stay still while HR measurement is in progress and you can see the HR value on the screen.

1. You can measure it on the watch. A user can view the details on the

   app

2. Swipe left from the watch home screen > Go to SPO2 > Tap measure.

3. Post your measurement, Please sync the SPO2 values to your boat Crest app.

1. This feature will allow users to monitor and rate the quality of breathing. Breath exercise (Inhale/Exhale pattern) on the watch

for selected duration and rhythm

2. It is a feature available on the watch where users can use it to do breathing exercises.

1. Inside the menu, click on the ‘Music Control’ icon on the watch to enter into the music control feature

2. While listening to music users can play, Pause, move back to previous track, jump forward to next track and control the volume of the music.

Note:- This feature might not work for some of the music apps with different control protocols.

1. Tap on 'More' on the home dashboard. Go to Cosmos Pro features > watch Faces. Under the Watch faces option, select the watch face

   you want to set on your watch> click apply.

2. There are 4 default watch faces available on the watch.

3. Long press on the watch home screen to view default watch faces

4. Add your preferred watch face.

1. Go to the Menu of the watch

2. Inside the menu, select the ‘Setting’ option

3. Inside the ‘Setting’ option, select ‘Brightness’ option.

4. Brightness could be changed as per users required preference. There are three levels of brightness of the screen present in the Watch Cosmos Pro.

1. Right swipe on the home page would lead to shortcut menu

2. There are four functions in the shortcut menu- (i) Activity Tracker (ii) Wellness Mode (iii) Heart Rate & Blood Oxygen (v) Sleep monitor

Short press the dial to reach to the menu.

The water resistance level of the Cosmos Pro smartwatch is IP68.