1. Keep the boAt Bridge app updated to the latest version

2. Close all the programs on the watch → Stop and restart Bluetooth and GPS → Connect again

3. Check and enable the notification functions of your phone and keep the phone and watch in close contact.

Note: Make sure your phone system meets Android 7.0 and above and iOS 10.0 and above.

1. The operational distance for the Bluetooth is 10m. It is ideal that phone and watch is in direct contact with each other.

2. If still the Bluetooth is disconnecting, close the app, switch off and on the Bluetooth and start the app again.

3. Make sure the app is running in background always.

1. Make sure your phone and watch are connected through Bluetooth.

2. Click on the BT call icon on the top left corner of the home dashboard (initially it will be red).

3. Click on Pair Now.

4. A popup for pairing with ENIGMAZ20_BT should come. Click on Pair & connect.

5. BT call will be connected now and the BT call icon on the home dashboard will appear green

1. Check if the charging connector behind the watch is clean and rust free.

2. Try cleaning the charging pins with an alchohol swab / a cotton bud dipped slighly in sanitizer spirit. Once cleaned, wipe the surface with a dry cotton to not let any moisture retain on it.

3. Ensure that the charger specification is of 5V 2A (Output)

• ​Battery charge status is shown on the watch homepage with the percentage of the charge remaining on the watch Enigma Z20’s battery. 

1. Before using the Watch Enigma Z20 for the first time, please fully charge the smartwatch first.

2. Charging through wall adapter – Specifications of the adapter: 5V, 2A

3. Any other accessories could be used for charging the Watch Enigma Z20 as long as the above norms are followed.

1. Make sure the smart reminders on the app are On and synced to the Enigma Z20.

2. Also, ensure your notification center of the phone is displaying messages. Only then your smart watch will display those notifications.

3. Ensure that the App is running in the background and battery optimization feature on the phone is disabled.

• Your watch is tracking the movement if your wrist so if you are doing something that requires a lot of hand movement then step count can be affected

1. Before using the Watch Enigma Z20 for the first time, please fully charge the smartwatch first.

2. Charging through wall adapter – Specs of the adapter: 5V, 2A

3. Any other accessories could be used for charging the Watch Enigma Z20 as long as the above norms are followed.

1. Long press the side button and check if the watch is switching on or not. Flicking the wrist is enabling waking up the watch display or not.

2. Check to charge the watch fully with the magnetic charging cable supplied with it via 5V 2A charging adapter or via a power bank or via a computer.

3. Clean the charging pins with an alcohol swab and then connect with the charger to check if the watch started taking charge

1. We have designed the watch so that the display is active on a slight flick of the wrist. The tracker may take a second or two to light up the screen.

2. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid

1. Make sure you wear the watch while sleeping in order to track the sleep data.

2. Sleep data is estimated primarily by the movements. Once you lay down, the watch will take approximately an hour to assume that you have gone to sleep.

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1. Check if the user is having hair, tattoo, skin complexion, scaring, wear the watch too lose or too tight might affect the readings.

2. Check if the heart rate sensor which is there on the bottom of the watch is glowing in green or not. If the sensor is working properly the sensor should glow in green colour.

3. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.

• Your watch is tracking the movement of your wrist so if you are doing something that requires a lot of hand movement then step count can be affected.

• Blood pressure monitoring is only for the reference, data may not match with the medical equipment. This watch is not a medical grade equipment.

• Make sure your watch is connected to your phone through the app and not your phone’s Bluetooth feature itself.

• Open the music player on your phone, select a song which you want to play, and control from music (play/pause/next/previous/volume up down)

Note 1: Make sure you enable player from the app first.

Note 2: Make sure the watch is connected with the app

• While the user is inside the menu, tapping the several icons would lead to entering the different modes on Enigma Z20

• There are following mode options on the menu of the Enigma Z20

1. Heart Rate : For measuring the heart rate of the users.

2. Blood Oxygen : For Measuring the saturation level of oxygen (spO2) in the user’s blood

3. Sleep Mode : For measuring the sleep hours of the users

4. Women Health : To check stress levels of users and Relax Mode – For breathing exercise of the users

5. Alarm : To set up alarm for the users

6. Music Control : To control the music from the watch when the users are listening to music (Note :This feature might not work for some of the music apps with different control protocols)

7. Call Records : To view recently received, missed and outgoing call logs

8. Timer : To set up timer for the users when in need

9. Setting : To enter in to the settings of the watch.

1. There are 20 sports modes available in the watch Walking, Running, Mountaineering, Riding, Basketball, Badminton, Football, Elliptical, Yoga, Table tennis, Rope skipping, Tennis, Baseball, Rugby, Hula hoop, Golf, Long jump, Sit-ups, and volleyball.

2. Select any one of the exercises before starting that exercise.

3. Swipe right or short press the side button to start/pause that exercise

1. On the App home dashboard> Tap on "Heart rate” card and you can view all your historical heart rate readings.

2. You can view your Min and Max HR for the day. You can also access the history through the app by tapping on the history icon and can also filter the details based on a Daily, Weekly, or Monthly basis.

1. You can measure it on the watch. A user can view the details on the app.

2. Swipe left from the watch home screen >> Go to SPO2>> Tap measure.

3. Post your measurement, please sync the SPO2 values to your boAt Bridge app

1. Inside the menu, click on the ‘Music Control’ icon on the watch to enter the music control feature.

2. While listening to music users can play, Pause, move back to previous track, jump forward to next track, and control the volume of the music.

Note : This feature might not work for some of the music apps with different control protocols.

1. You can control the brightness level of the watch by swiping down from the watch home screen & change the brightness level or by the settings feature in the smart watch

2. Go to settings>Display> Brightness and change the brightness accordingly

1. Swipe left on the home page would lead to shortcut menu

2. There are 4 functions in the shortcut menu by default- (i) Daily Activity (ii) Heart Rate Monitor (iii) Phone (iv) Sleep

3. You can also customise the data according to your preferences.

1. You can measure it on the watch. A user can view the details on the app

2. Short press the side button from the watch home screen >> Go to Stress>> Tap measure.

3. You can track your menstrual cycle on the watch screen.

1. Inside the menu, click on the ‘Voice Assistant ‘icon on the watch to enable voice assistant feature on the Enigma Z20 Watch

2. Give the command from your smartwatch.

3. Make sure that the watch is connected with the app

1. Open the ‘boAt Bridge’ app

2. Click on the sleep details and go to Settings and

3. Inside Setting, you will find the Sleep Goal. You can set your Sleep Goal under this option (Note : Your sleep goal is indicative of your sleep target, and the watch automatically records the sleep)

4. Open the ‘boAt Bridge’ app and you will find “More” on the lower right-hand side on the home page of the app.

5. Click on it and go to Settings and

6. Inside Setting, you will find the Sleep Goal. You can set your Sleep Goal under this option.

1. There are 10 default watch faces available on the watch. Long press on the watch home screen to view default watch faces, select and add your preferred watch face.

2. You can also select and change the watch face from the Settings in the smartwatch.

3. Go to Settings>Display>Watch Faces. And select your desired watch face

• Yes, the Enigma Z20 has a camera control feature

• There are total 20 modes that you can select.

• Yes

1. The green lights are used to monitor your heart rate. There is an optical sensor that detects the passage of the blood and then estimates the heart rate based on that information.

2. Red light is the blood oxygen sensor

1. The water resistance level of the smartwatch is IP68