1. Check if restarting the device resolves the issue.

2. Check if the charging cable connected to the speaker is not broken, use other charging cables to charge the speaker and also ensure that the charger being used is not of 9V or 12V as that will damage the speaker. The Red LED light located on the speaker would indicate if the charging is happening or not.

3. Check if the Type-C port on the case is damaged or not

4. Check if the charger being used is functional.

5. Check if there is any dust or obstruction clogging the charging port of the speaker. (If so, try cleaning it with a piece of cloth and try plugging it again).

6. Try factory-resetting the device.

1. Check if connected device does not have any equalizer settings applied.

2. Check if the problem still occurs if the device is moved closer and all obstacles in the middle are removed.

3. Check if the distortion or quality lowers at all volumes or only at high volumes.

4. Check the sound on different media players and different devices and if the distortion happens on all devices or only on specific ones.

5. Check if the problem occurs at all levels of charging or only at low charging levels.

6. Check if the speaker does not have water droplets, in case they do, use the blow dryer to dry out any water from a distance.

1. Check if restarting the speaker resolves the issue.

2. Check if the same problem happens for different devices and media players.

3. Check if there are any obstructions between the speaker and the device, move the device at a closer range to the speaker and see if it still affects it.

4. Try factory-resetting the device.

1. Check if restarting the device resolves the issue.

2. Fully let the speaker discharge and then charge it fully again before use.

3. Check to see if the device has been properly connected, i.e., the jack is properly inserted into the device for AUX, SD card is properly functioning for SD mode, properly paired for Bluetooth mode with light solid blue.

4. Try connecting through a different connection mode or media device.

5. Check if the device was not subject to any mishandling, or exposed to direct sunlight or hazards like fire.

The speaker will enter auto pairing mode when switched on, the LED light will flash blue to indicate this.

1. Turn on the Bluetooth function on your smartphone or any other compatible device.

2. Search for “boAt Stone 260” from the available list of Bluetooth devices and connect the two. Enter the passkey’0000’ if one is asked for during connection.

3. After successfully pairing, the speaker is now ready to play music from your smartphone.

4. The successfully paired device can be automatically connected when switched on the next time.

Note: Within 10s after entering Bluetooth mode, the Bluetooth will automatically seek out previously connected devices to pair with. The speaker will need to be connected manually through the above process. 

You can switch to AUX mode by using the AUX cable to connect the phone and the speaker, and then short pressing the Power button.

In the AUX mode, you can control the audio playback via the media device/ phone.

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1. Check to see if the device is in pairing mode, after powering it on the LED indicator will blink white.

2. Check if the speaker is in the range of
   Bluetooth (usually 10m) and if there are any obstructions in between.

3. Check if the device being connected to supports Bluetooth connections or not

4. Check if it is a passcode issue and if so enter 0000 / 1234

5. Check if the speaker being connected to does have any software issues or not – Check to forget the device on Bluetooth, update the mobile software, if it still does not work try factory resetting the device.

1. Check if restarting the device resolves the issue and if the speaker is in Aux mode by short pressing the ‘Mode’ button.

2. Check if you have connected the aux cable properly and in the correct orientation on both ends.

3. Check if the problem persists even after using a different cable or different device to connect to the speaker.

Press and hold the play and pause button to disconnect the Bluetooth.

1. Check to see if the device has been properly charged first or not. Red LED light on the speaker will indicate they are still being charged at different levels.

2. Check if the voltage of the charger is correct for the speaker or not.

3. Check by switching the speaker on manually, press and hold the power on button for at least 3 seconds.

4. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire.

1. Check if the controls do not work while connected to another device

2. Check if the device is in aux mode because the buttons will not work in aux mode

3. Check if the media player being used supports such controls and if the controls do not function on call or other media players

4. Check if the controls have been physically damaged or exposed to any hazards

1. Check if restarting the device resolves the issue.

2. Fully let the speaker discharge and then charge it fully again before use.

3. Try connecting through a different connection mode or media device.

Yes, the speakerphone will work and, in this case, the primary speaker will be the speakerphone.

No, Stone 260 Bluetooth Speakers can not be connected via AUX cable​

Yes, one can accept calls on the speakers.

At any time during a phone call or while playing music, the volume can be changed with the "<" or ">" button. To raise the volume press the "<" button and to lower the volume press ">" button. There will be a tone from the speaker to indicate that the level has reached maximum or minimum volume.

Simply press the "<" or ">" button for 1 second on the Stone 260 to change tracks

press the "►" button on the speaker to play or pause the music.

Yes, Stone 260 comes with an in-built mic that allows hands-free calling.

1. Use the Micro USB pin to charge the speaker before use, ensure that the battery is at full charge prior to using it for the first time.

2. When charging, the LED light next to the charging port will be red.

3. It will take approximately 2 hours for the speaker to reach full charge, the LED light will switch off once the speaker has been completely charged

To ensure maximum efficiency and battery life ensure that the speaker is not used at 100% volume at all times and that the battery is charged when it falls to 20% and below.

Yes. Stone 260 can be charge with Micro-USB cable.

Yes, the speaker is not powered through the aux cable so please make sure that it is
charged and powered on before using it through aux connection.

Yes. Stone 260 comes with IPX5 dust and water resistance.

No. It is not recommended to submerge the speaker in water or to be used under water.