Check if restarting the speaker resolves the issue.

Check if the same problem happens for different devices and media players.

Check if there are any obstructions between the speaker and the device, move the device at a closer range to the speaker and see if it still affects it.

Try factory-resetting the device.

Check if restarting the device resolves the issue.

Check if the speaker is in AUX mode by short pressing the Mode button.

Check if you have connected the AUX cable properly and in the correct orientation on both ends.

Check if the problem persists even after using a different cable or different device to connect to the speaker.

Check if restarting the device resolves the issue.

Check if the speaker is in TF mode by short pressing the Mode button.

Check if your TF Card is functional and working on another media device.

Make sure that your music files are in the MP3 format on the card.

Check if restarting the device resolves the issue.

Check if the charging cable connected to the speaker is not broken, use other charging cables to charge the speaker and ensure that the charger being used is not of 9V or 12V as that will damage the speaker.

The red LED located on the speaker will indicate if the charging is happening or not.

Check if the charging port on the case is damaged or not.

Try factory-resetting the device.

Check if restarting the device resolves the issue.

Fully let the speaker discharge and then charge it fully again before use.

Check to see if the device has been properly connected, i.e., the jack is properly inserted into the device for AUX, Micro SD/ TF card is properly functioning for TF mode, properly paired for Bluetooth mode with blinking white LED.

Try connecting through a different connection mode or media device.

Check if the device was not subject to any mishandling or exposed to direct sunlight or hazards like fire.

Check if the connected device does not have any equalizer settings applied.

Check if the problem still occurs if the device is moved closer and all obstacles in the middle are removed.

Check if the distortion or quality lowers at all volumes or only at high volumes.

Check the sound on different media players and different devices and if the distortion happens on all devices or only on specific ones.

Check if the problem occurs at all levels of charging or only at low charging levels.

Check if the speaker does not have water droplets; in case it does, use a blow dryer to dry out any water from a distance.

Check if the controls do not work while connected to another device.

Check if the device is in AUX mode because the buttons will not work in AUX mode.

Check if the media player being used supports such controls and if the controls do not function on call or with other media players.

Check if the controls have been physically damaged or exposed to any hazards.

Check to see if the device has been properly charged first or not. Solid red LED on the speaker will indicate it is still being charged. This light will turn off once the speaker has been completely charged.

Check if the voltage of the charger is correct for the speaker or not.

Check by switching the speaker on manually, press and hold the power on button for at least 3 seconds.

Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire

Check to see the microphone is not being blocked by any dust or obstruction.

Check to see if the microphone is being held at the adequate distance for it to be able to pick up the voice.

Check if the microphone was not exposed to any hazards like direct sunlight or fire.

Check if the microphone was not exposed to water above the resistance or dipped in any liquid.

The microphone is not functional using the AUX mode, check if the device is not in AUX mode.

Try factory-resetting the device.

Use a pointed object to prick the button inside the reset port to set the speaker to default settings.

The Bluetooth connection history of the speaker will be cleared and go back to the default settings.

The RGB light is on when the speaker is powered on.

Short press the Power button to turn on the light effect, switch between the 6 different light modes, and to turn off the light effect.

Next Track: Long press the ‘+’ button for 3 seconds to skip to the next track.

Previous Track: Long press the ‘-’ button for 3 seconds to return to the previous track.

Volume Up: Short press the ‘+’ button in steps to increase the volume.

Volume Down: Short press the ‘-’ button in steps to reduce the volume to your desired level.

Answer Call: Short press the Play/Pause "▶" button to accept an incoming call.

End Call: Short press the Play/Pause "▶" button or use the mobile phone to end aongoing call.

Reject Call: Long press the Play/Pause "▶" button for 3 seconds to reject an incoming call.

Redial: Short press the Play/Pause "▶" button 3 times to redial the last contacted number.

Connect the speaker to your mobile via Bluetooth.

Double press the Power button to activate the default voice assistant (Google voice assistant/Siri) and give your commands.

Power on the two Stone 1200 Pro speakers you require, all in Bluetooth mode.

You only need to set one of the two units.

Press and hold the Play/Pause button on one speaker for about 2 seconds until you hear a beep to activate TWS mode.

Release the ‘Play/Pause’ button and wait for a few seconds for the two speakers to connect.

Enable Bluetooth on your mobile phone and se1200 Proh for “Stone 1200 Pro” to pair.

Select “Stone 1200 Pro” to play music through the two paired speakers.