1. Check if the same problem happens for different devices and media players.

2. Check if there are any obstructions between the speaker and the device, move the device at a closer range to the speaker and see if it still affects it.

3. Try factory-resetting the device.

1. Check if restarting the device resolves the issue.

2. Check if the charging cable connected to the speaker is not broken, use other charging cables to charge the speaker and also ensure that the charger being used is not of 9V or 12V as that will damage the speaker. The Red LED light located on the speaker would indicate if the charging is happening or not.

3. Check if the micro-USB port on the case is damaged or not

4. Try factory-resetting the device.

1. Check if restarting the device resolves the issue.

2. Fully let the speaker discharge and then charge it fully again before use.

3. Check to see if the device has been properly connected, SD card is properly functioning for SD mode, properly paired for Bluetooth mode with light solid blue.

4. Try connecting through a different connection mode or media device.

5. Check if the device was not subject to any mishandling, or exposed to direct sunlight or hazards like fire.

1. Check if the connected device does not have any equalizer settings applied.

2. Check if the problem still occurs if the device is moved closer and all obstacles in the middle are removed.

3. Check if the distortion or quality lowers at all volumes or only at high volumes.

4. Check the sound on different media players and different devices and if the distortion happens on all devices or only on specific ones.

5. Check if the problem occurs at all levels of charging or only at low charging levels.

6. Check if the speaker does not have water droplets; in case it does, use a blow dryer to dry out any water from a distance.

1. Check if the controls do not work while connected to another device

2. Check if the media player being used supports such controls and if the controls do not function on call or other media players.

3. Check if restarting the speaker resolves the issue.

4. Check if the controls have been physically damaged or exposed to any hazards.

1. Check to see if the device has been properly charged first or not.

2. Solid red LED on the speaker will indicate it is still being charged. This light will turn off once the speaker has been completely charged.

3. Check if the voltage of the charger is correct for the speaker or not.

4. Check by switching the speaker on manually- press and hold the power button for at least 3 seconds.

5. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire.

1. Check to see the microphone is not being blocked by any dust or obstruction.

2. Check to see if the microphone is being held at the adequate distance for it to be able to pick up the voice.

3. Check if the microphone was not exposed to any hazards like direct sunlight or fire.

4. Check if the microphone was not exposed to water above the resistance or dipped in any liquid.

5. The microphone is not functional using the AUX mode, check if the device is not in AUX mode.

6. Try factory-resetting the device.

• Double press the power button to disconnect the current connected device.

1. Power On: Ensure the speaker is turned on.

2. The Button Combo: Press and hold the Volume Up (+) and Volume Down (-) buttons simultaneously for about 5 to 10 seconds.

3. Confirmation: You should hear a prompt or see the LED indicator flash, signaling that the device has been restored to factory settings.

4. Reconnect: Delete "Stone 100" from your phone’s Bluetooth history and pair it fresh.

• To charge the speaker, plug one end of the Charging cable with device and connect the other end to a computer or wall adaptor

1. Low Battery: The LED indicator will turn into red to indicate whenever charging is required.

2. Charging: Solid red LED indicates that the speaker is being charged. (Note: Speaker cannot be turned on while charging).

3. Fully Charged: Once the earphones are fully charged, it is indicated by the LED going off.

• Short press the power button to play or pause a track.

• Short press the power button to answer/endt calls.

• Press and hold the power button to reject an incoming call.

1. Short press the power button 3 times continuously to pair two speakers using TWS.

2. Short press the power button 3 times continuously again to deactivate the TWS .

• Yes.

1. Charging through wall adapter – Specs of the adapter: 5V, 1A

2. Charging through cable/wire – Standard cable: 35 strands @0.10mm diameter/strand

3. Any other accessories could be used for charging the earphones as long as the above norms are followed.

• Yes, it does. It supports Bluetooth 5.3 and It can support up to 6 hours of playback at 50% volume.

Note: Increasing the volume more than 50% will reduce the play back time

• No, only Bluetooth.

1. Yes, this version of our Stone 100 does support calling features.

2. Incoming calls could be accepted and rejected via this speaker and can act like a speaker phone.

• Yes, the speakerphone will work and, in this case, the primary speaker will be the speakerphone.

• Yes, the speaker can be used for gaming.

• No, the speaker doesn’t support SD Card, TF Card.

• Only 2 speakers of the same model can be connected in True Wireless Mode.

• To ensure maximum efficiency and battery life ensure that the speaker is not always used at 100% volume and that the battery is charged when it falls to 20% and below.

• No, the speaker is not water proof.

• No, this speaker is not water proof.