1. Attach the magnetic end of the charging cable which comes with the watch package on the charging pad of the watch which is located on the back of the watch and connect the other end which is an USB-A end to a 5V, 2A rated power adapter or power bank or a computer.

2. The Watch Xplorer O2’s display would show the charging status and charging percentage while charging.

Note: If the Watch Xplorer O2 is connected to a computer USB port for charging, the speed of charging would be less as the power pushed by the USB port of a computer is less than the 5V 2A rated power adapter.

1. ​Check if the charging connector behind the watch is clean and rust free.

2. Try cleaning it with an alchohol swab.

3. If the problem still persists, kindly replace the product.

Battery charge status is shown on the watch homepage with the percentage of the charge remaining on the watch Xplorer O2’s battery. 

1. Before using the Watch Xplorer O2 for the first time, please fully charge the smartwatch first.

2. Charging through wall adapter – Specs of the adapter: 5V, 2A

3. Any other accessories could be used for charging the Watch Xplorer O2 as long as the above norms are followed.

1. Make sure you wear the watch while sleeping in order to track the sleep data.

2. Sleep data is estimated by primarily movement. Once you are laid down, watch will take approximately an hour to assume that you have gone to sleep.

1. Check if the user is having hairs, tattoo, skin complexion, scaring, wear the watch too lose or too tight might affect the readings.

2. Check if the heart rate sensor which is there on the bottom of the watch is glowing in green or not. If the sensor is working properly the sensor should glow in green colour.

3. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.

Your watch is tracking the movement if your wrist so if you are doing something that requires a lot of hand movement then step count can be affected.

Blood pressure monitoring is only for the reference, data may not match with the medical equipment. This watch is not a medical grade equipment.

Step 1: Via QR Code Scanning

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Find the QR code on the product manual of the Watch Xplorer O2 for installing the ProGear App on the media devices of the users.

Open the QR Code Scanner app on the user’s devices and scan the code present on the user manual of the Watch Xplorer O2. Thereafter, follow the on-screen instructions to install the ProGear app on the user’s device.

Step 2: Via searching the App on Google Play or Apple Play Store​

On Google Play or Apple App Store, in the search-bar, type ‘boAt ProGear App’ and enter search.

You will see the boAt ProGear app in the search result list.

Click on the install button to install boAt ProGear app on the user’s media device.

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Step 1:​After installing the boAt ProGear app, turn the watch Xplorer O2 ON and open the boAt ProGear app on the user’s device.

Click on the ‘Start Setup’ on the boAt ProGear app to switch on the Bluetooth on the user’s device.

Step 2:​The previous process would enable the user to search for the Watch Xplorer O2 to connect with the ProGear app.

Step 3:​Once the Watch Xplorer O2 is found via Bluetooth, it will show on the ProGear app.

Click on the ‘Xplorer O2’ Device and then click on the ‘Confirm BindDevice’ button to start paring Watch Xplorer O2 with the boAt ProGear app.

Once the connection is successful all the fitness data stored on the Watch Xplorer O2 will sync automatically on the ProGear app.

To use all the features of the Watch Xplorer O2 seamlessly, tap on ‘Yes’ to the connection and ‘grant access’ system prompt.

To get the data more accurately, enter all your personal details on the app.

Note: To ensure connectivity throughout your journey, make sure the app is allowed to run in the background of the phone all the time.​

1. Make sure you are using Android 9.0/ IOS 13.0 or above OS version in your smartphone.

2. It is necessary to accept and agree to all the terms and permissions including the location services also.

3. Make sure you have downloaded boat ProGear app in your smartphone.

4. Do not connect the watch directly with the phone’s Bluetooth, make sure you are connecting it via the boat ProGear app.

5. Make sure your Bluetooth is on and try to bind the watch with the app. Once the device is discoverable, it will display on the app screen, click to connect the device with the app.

6. If you still continue to have binding issues, please restart your phone and try again.

1. The operational distance for the Bluetooth is 10m. It is ideal that phone and watch is in direct contact with each other.

2. If still the Bluetooth is disconnecting, close the app, switch off and on the Bluetooth and start the app again.

3. Make sure the app is running in background always.