Rockerz Trinity Gen 2

1. Verify the device is in pairing mode with alternating red and blue LED flashes.

2. Ensure the device is within the 10-meter range and Bluetooth is active.

3. Clear your pairing history and attempt a fresh connection.

4. Forget the earphones from your Bluetooth paired list, update your mobile software, and then try a factory reset.

1. Resetting the device often resolves these issues.

2. Factory Reset Procedure: In the power off state, press and hold the MFB for 10 seconds; the purple LED indicates a successful reset.

3. If the issue remains, try manually powering the device Off and back On.

If you are experiencing issues with dual pairing on your boAt Rockerz Trinity Gen2, please follow these troubleshooting steps:

Follow the Manual Dual Pairing Process:

1. Pair the neckband with your first media device as per the standard Bluetooth pairing procedure.

2. Once paired, turn off both the earphones and the Bluetooth on that first device.

3. Switch the earphones back on and turn on the Bluetooth on your second media device to pair it.

4. Finally, turn the Bluetooth on the first media device back on. The earphones should now be successfully connected to both devices.

• Manual Reconnection: If the earphones do not connect to the first device automatically after the process, try connecting to it manually from the Bluetooth list once more to activate dual pairing.

1. Check App Settings:

2. Open the boAt Hearables app and navigate to the System tab.

3. Ensure the Multipoint Connectivity / Dual Pairing toggle is set to ON. Note that dual pairing is typically enabled by default for this model.

• General Troubleshooting: Try performing dual pairing with different media devices to see if the issue is specific to a particular device. If the feature remains unresponsive, perform a factory reset: in the power-off state, press and hold the MFB for 10 seconds until the purple LED flashes.

1. Check for a broken charging cable.

2. Ensure you are using a 5V/2A adapter; 9V or 12V adapters can damage the device.

3. Ensure the charging port is clear of dirt or debris.

​

In the App:

• Run the Smart Diagnostics function of the boAt Hearables app and check whether there are issues related to the earphone battery. Please note the Smart Diagnostics function in the app can only identify issues related to the firmware and not the hardware.

• Go to the sound settings of your phone and set the equalizer to normal/ default/ none/ 0.

• EQ settings navigation for top 9 popular mobile brands are as follows:

1. Vivo - https://www.vivoglobal.ph/questionlist/hi-fi-audio/

Go to i Music>tap the icon at the left upper corner>select Audio effect>turn on Deep space sound effects>touch Equalizer in the bottom., then you can adjust Equalizer as you like. Note: Equalizer is supported in Funtouch OS 4.0 and higher version and can be adjusted only with the earphone plugged in.

​

2. Xiaomi - https://www.mi.com/global/support/faq/details/KA-497702/

Settings > Sound & vibration > Sound effects > Graphic equalizer, You can now choose preset styles or manually adjust the equalizer to your preference.

​

3. Samsung - https://www.samsung.com/levant/support/tv-audio-video/how-to-set-eq/

Settings > Sounds and vibration > Sound quality and effects > Equalizer, You can now either choose from pre-set EQ options (like "Music", "Bass", etc.) or manually adjust the frequency bands to fine-tune the sound.

​

4. Realme - https://c.realme.com/in/post-details/1397554219417985024

There 3 variations for EQ settings navigation according to the different UIs as mentioned below:

A] Realme UI 6.0: Settings > System & updates > Sound > Equalizer.

B] Realme UI 5.0, 4.0, 3.0: Settings > System/Additional settings > Sound > Equalizer.

C] Realme UI 2.0: Settings > Convenience tools > Sound > Equalizer.

​

5. Oppo - https://www.youtube.com/watch?v=-gpyYtrw-58

Open the main Settings app on your phone > Go to Sound & vibration or a similar menu > Look for an Equalizer or Sound Effects option > The exact path can vary depending on the phone model and Android version > Enable it and choose from presets or manually adjust the sliders for different frequency bands.

​

6. Apple - https://support.apple.com/en-in/guide/iphone/iph5643d2c85/ios

Settings > Music > EQ

​

7. Motorola - https://en-in.support.motorola.com/app/answers/detail/a_id/155724/~/enhance-sound

Go to Settings > Sound (& vibration) > Audio effects. (Or, open the Moto app and touch menu > Play > Audio effects) > Turn it On > to use only for headphones or connected devices, set the speaker equalizer to Flat.

​

8. Poco - https://www.mi.com/global/support/faq/details/KA-509973/#:~:text=1.,or%20adjust%20the%20equalizer%20manually.

Settings > Sound & Vibration/ Sound > Sound Effects / Equalizer > Graphic Equalizer

​

9. OnePlus - https://community.oneplus.com/thread/1111615

Settings > Sound & Vibration > Sound Quality & Effects > Audio Tuner or Audio Tuner > Equalizer Settings.

​

• Perform a factory reset.If the earbuds are clogged with ear wax, simply clean the earbuds to restore the original sound.

​

• In the App: Run the Smart Diagnostics function of the boAt Hearables app and check whether there are any speaker-related issues. Please note the Smart Diagnostics function in the app can only identify issues related to the firmware and not the hardware.

1. The app will automatically activate the last operational EQ mode upon opening.

2. Ensure the device is connected properly to the app to apply preset or custom EQ changes.

1. Charge the device fully; a solid red LED will turn off when finished.

2. Use only 5V/2A chargers.

3. Check for physical damage, broken wires, or exposure to extreme heat.

1. Unpair/Forget the device and pair it again and check if the issue gets resolved

2. Test the device with another media player or smartphone.

3. Ensure the media player being used supports integrated Bluetooth controls.

4. Check for physical damage or exposure to liquid/hazards.

1. Restart the device.

2. Perform a factory reset.

3. Ensure no objects are blocking the microphone and the device is within range.

4. Gently clean the microphone hole of any dirt or earwax.

5. Use Smart Diagnostics in the app to test mic firmware.

​

In the App : Run the Smart Diagnostics function of the boAt Hearables app and check whether there are issues related to the earphones’ mics. Please note the Smart Diagnostics function in the app can only identify issues related to the firmware and not the hardware.

1. Via neckband: In the power off state, press and hold the MFB for 10 seconds until the purple LED flashes.

2. Via App: Navigate to the Troubleshooting section "?", tap "Malfunctioning," and select "Reset My Device".

1. Switch the earphones on; both the earphones automatically enter the Connection Mode.

2. Turn on the Bluetooth functionality on your phone/media device and scan.

3. Search for ‘Rockerz Trinity Gen 2’ and tap on the same for pairing & connect via Bluetooth.

4. If asked for a passcode, enter the pairing code as “0000” to establish Bluetooth connectivity.

Rockerz Trinity Gen2 can be connected to 2 devices at once. To enable this feature, following steps are to be taken:

1. Pair Rockerz Trinity Gen2 neckband earphones with your first media device via Bluetooth.

2. Turn off both the earphones and the Bluetooth on this device.

3. Switch on the earphones and the Bluetooth on your second media device to pair.

4. Finally, switch on the Bluetooth of the first media device again.

Congratulations! Your earphones are now connected to both your devices successfully via Bluetooth.

• Short press the MFB once to answer an incoming call.

• End call: Short press the MFB once to end an ongoing call.

• Reject call: Press the MFB twice during an incoming call to reject it.

• Press the Multifunction Button (MFB) once to play or pause a track

1. Next Track: While playing music, press and hold the volume up (+) button for 2 seconds.

2. Previous Track: While playing music, press and hold the volume down (-) button for 2 seconds.

• Short press the volume +/- button in steps to increase or decrease the volume respectively.

• Press and hold the MFB for 2 seconds to activate the Voice Assistant.

● Press the MFB 3 times to activate/deactivate low latency gaming mode.

• Plug the provided USB Type-C cable into the earphones and connect the other end to a computer, wall adapter, or power bank.

• The red LED will remain solid while charging and turn off when complete.

1. Use a 5V/2A wall adapter.

2. Use a standard cable with 35 strands @ 0.10mm diameter.

3. Fully charge the device before first use.

Note: The earphones cannot be used or switched on while charging.

• Yes.

• No, the voice prompts are integrated inside the earphones and as of now there is no feature to turn them off or lower their volume.

To install the boAt Hearables app, you can follow one of the options mentioned below-

1. Scan QR Code - Rockerz Trinity Gen2 has the Hearables app QR code printed on the packaging. Simply scan this code using your smartphone and the subsequent link will redirect you to the Google Play Store or iOS Store, as applicable.

2. Google Playstore - Download the boAt Hearables app from the Google Play Store on your Android smartphone. <https://play.google.com/store/apps/details?id=com.boAt.hearables&hl=en_IN&gl=US>

3. App Store - Download the boAt Hearables app from the App Store on your iOS smartphone.<https://apps.apple.com/in/app/boat-hearables/id1592550875>

1. Power on your Rockerz Trinity Gen2 neckband earphones. Alternate red and blue LED flashes indicate that the earphones are in pairing mode.

2. Log in to your account on the boAt Hearables app.

3. Turn on the Bluetooth on your media device and enable location permission as per the notification prompt on the app.

4. Go to the “My Devices” section on the app. Rockerz Trinity Gen2 will show up under the list of available devices with “Ready to Pair'' status. Follow the ‘Pull down to refresh’ option on the app if the device does not show up on the list.

5. Tap the Rockerz Trinity Gen2 name card and accept the pairing request pop-up notification on your media device by clicking on ‘OK’.

6. You can also save Rockerz Trinity Gen2 to your Google account for fast pairing in the future by clicking on “Save” and then “Set up.

Congratulations! Rockerz Trinity Gen2 is now connected to your media device with “Connected” status.

1. Check the "My Devices" section; paired neckbands will show a "Connected" status in the thumbnail.

2. Tap the thumbnail to view specific connection statuses and battery levels.

• Open the app and follow prompts to enter your name, email, and phone number

• Use the "Touch" tab in the app to reassign MFB single or double-tap functions.

• Go to the Sound tab and select Balanced or boAt Signature Sound under the Equalizer header.

• Navigate to the Troubleshooting section "?", tap "Malfunctioning," and select "Reset My Device".

• Select "Diagnose My Device" at the bottom of the app home screen to test Bluetooth, mic, speaker, and battery.

• Toggle "Multipoint Connectivity/Dual Pairing" to ON in the System tab.

• Tap "Check For Updates" under the Software Update header in the System tab.

• You can view the smart guide for Rockerz Trinity Gen 2 under the “System” tab of the Hearables app. Go to the ‘User Manual’ section and tap ‘Know More’ to access the manual.

1. Power ON: Blue LED for 1 second.

2. Pairing Mode: Alternating red and blue LED.

3. Charging: Solid red LED.

4. Full Charge: LED turns off.

• Yes, it features AI-ENx™ Tech for clear call quality.

• Yes, it features 65ms BEAST™ Mode.

• No, it does not support the aptX codec.

• No, it does not support ANC.

• No, voice prompts cannot be adjusted or disabled.

• No, while IPX5 splash resistant, they should not be submerged or used for swimming.