1. Try clearing all the paired devices : Long press MFB for 10 seconds in power off mode. The blue and red LEDs flashes for 5 seconds to indicate the same. After successful factory reset, the red and blue LEDs flash alternatively for 1 second to indicate the same. (Note: Please unpair the device before performing reset)

2. If the issue persists, try manually powering On/Off.

1. To enable Dual Pairing, first pair the devices separately when Rockerz Bold is in ‘Pairing Mode’. Once paired, 2 devices can be connected at once.

2. Music can be played through 1 device at once. Music can be shifted from 1st device to 2nd device when Music is paused in 1st device or when 2nd device gets a call.

3. Devices mentioned above can be mobile/laptop.

1. Check if the charging wire is working by trying it on another device

2. Ensure you are using a 5V 2A charger

3. Check if the charging port is clogged with dirt; if so, clean it with a cotton swab

4. Verify that the red LED is solid during charging and turns off when fully charged

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1. Check if the connected device has any equalizer settings applied and set them to normal/default

   Go to the sound settings of your phone and set the equalizer to normal/ default/ none/ 0. EQ settings navigation for top 9 popular mobile brands are as follows:

   1. Vivo - https://www.vivoglobal.ph/questionlist/hi-fi-audio/​Go to i Music > press the icon at the left upper corner>select Audio effect>turn on Deep space sound effects>touch Equalizer in the bottom., then you can adjust Equalizer as you like.

      Note: Equalizer is supported in Funtouch OS 4.0 and higher version and can be adjusted only with the neckband plugged in.

   2. Xiaomi - https://www.mi.com/global/support/faq/details/KA-497702/​

      Settings > Sound & vibration > Sound effects > Graphic equalizer, You can now choose preset styles or manually adjust the equalizer to your preference.

   3. Samsung - https://www.samsung.com/levant/support/tv-audio-video/how-to-set-eq/​

      Settings > Sounds and vibration > Sound quality and effects > Equalizer, You can now either choose from pre-set EQ options (like "Music", "Bass", etc.) or manually adjust the frequency bands to fine-tune the sound.

   4. Realme - https://c.realme.com/in/post-details/1397554219417985024​

      There 3 variations for EQ settings navigation according to the different UIs as mentioned below:

      A] Realme UI 6.0: Settings > System & updates > Sound > Equalizer.

      B] Realme UI 5.0, 4.0, 3.0: Settings > System/Additional settings > Sound > Equalizer.

      C] Realme UI 2.0: Settings > Convenience tools > Sound > Equalizer.

   5. Oppo - https://www.youtube.com/watch?v=-gpyYtrw-58​

      Open the main Settings app on your phone > Go to Sound & vibration or a similar menu > Look for an Equalizer or Sound Effects option > The exact path can vary depending on the phone model and Android version > Enable it and choose from presets or manually adjust the sliders for different frequency bands. 

   6. Apple - https://support.apple.com/en-in/guide/iphone/iph5643d2c85/ios​

      Settings > Music > EQ

   7. Motorola - https://en-in.support.motorola.com/app/answers/detail/a_id/155724/~/enhance-sound​

      Go to Settings > Sound (& vibration) > Audio effects. (Or, open the Moto app and touch menu > Play > Audio effects) > Turn it On > to use only for neckbands or connected devices, set the speaker equalizer to Flat.

   8. Poco - https://www.mi.com/global/support/faq/details/KA-509973/#:~:text=1.,or%20adjust%20the%20equalizer%20manually.​

      Settings > Sound & Vibration/ Sound > Sound Effects / Equalizer > Graphic Equalizer

   9. OnePlus - https://community.oneplus.com/thread/1111615​

      Settings > Sound & Vibration > Sound Quality & Effects > Audio Tuner or Audio Tuner > Equalizer Settings.

2. Perform a factory reset.

3. If the neckbands are clogged with ear wax, simply clean the neckbands to restore the original sound.

1. Check if the connected device has any equalizer settings or "Smart Volume" features applied.

2. Test the earphones with different media players and different devices to see if the issue persists across all platforms.

1. Check to see if the device has been properly charged first, until the red light turns blue.

2. Verify if the charging wire being used is working by testing it on another device.

3. Ensure you are using a 5V/2A wall adapter for charging.

4. Check if the battery or device shows signs of mishandling, broken wires, or exposure to extreme hazards like fire or direct sunlight.

1. Unpair or "Forget" the device from your Bluetooth settings and pair it again.

2. Check if the controls fail to work across multiple devices.

3. Ensure the media player or calling app being used supports these specific remote controls.

4. Check for physical damage or exposure to hazards that might have affected the button hardware.

1. Check if the pairing device has the feature enabled. Google Assistant or Siri should be enabled to use this feature from your device.

2. Please follow the steps carefully, long press for 2 seconds and release, this should allow Google Assistant or Siri to pop up on the media screen of the device. Though under some circumstance, this feature may or may not work on some devices which may be restricted by default.

1. Try restarting the neckband.

2. Perform a factory reset by long-pressing the MFB for 10 seconds in power-off mode to clear pairing history.

3. Ensure there are no physical objects or obstructions between the earphones and the connected device.

4. Move your device closer to the earphones to rule out range or interference issues.

5. Closely inspect the microphone hole for any dirt, dust, or earwax and gently clean the area if it appears blocked.

• Long press MFB for 10 seconds in power off mode. The blue and red LEDs flashes for 5 seconds to indicate the same. After successful factory reset, the red and blue LEDs flash alternatively for 1 second to indicate the same.

  Note: Please unpair the device before performing reset.

• To charge the earphones, plug one end of the provided USB Type-C cable into the earphones and connect the other end to a laptop or a wall adapter or a power bank.

1. For optimal charging, use a wall adapter with specifications of 5V/2A.

2. The cable should be a standard cable with 35 strands @ 0.10mm diameter/strand.

3. Any other accessory can be used for charging the earphones if the above norms are followed

1. When switched off, press and hold the multifunction button (MFB) for 3 seconds to switch the earphones on and put them into pairing mode. The earphones will automatically enter in pairing mode with a prompt; the blue and red LEDs will flash alternatively to indicate the same.

2. Open Bluetooth on your device and search for ‘Rockerz Bold’ in the list of available devices.

3. Choose ‘Rockerz Bold’ from the list and if asked, enter the pairing password ‘0000’ / ‘1234’ to establish Bluetooth connectivity.

4. Once successfully connected, the blue LED flashes every 10 seconds to indicate the same.

Note: The neckband automatically turns off after 5 mins if no connection is established within this time.

To enable Dual Pairing, first pair the devices separately when Rockerz Bold is in ‘Pairing Mode’. Once paired, 2 devices can be connected at once. To enable this feature, following steps are to be taken:

1. Pair Rockerz Bold neckband earphones with your first media device via Bluetooth.

2. Turn off both the earphones and the Bluetooth on the first device.

3. Switch on the earphones and the Bluetooth on your second media device to pair.

4. Finally, switch on the Bluetooth of the first media device again. Congratulations! Your earphones are now connected to both your devices successfully via Bluetooth.

• If the earphones are not connected, try connecting the first device manually once again to activate dual pairing.

1. Short press the volume (+) button in steps to increase the volume.

2. Short press the volume (-) button in steps to decrease the volume.

3. A tone will play when the sound reaches maximum or minimum levels

• Short press the MFB once to receive an incoming call. There will be a ‘tone’ and the call will get answered.

• Short press the MFB once to end an ongoing call. There will be a ‘tone’ and the call will get ended.

• Press MFB 2 times in the call ring status. There will be a ‘tone’ and the call will get rejected.

• While playing music, short press the MFB once to play/pause the music.

1. Next Track: Press and hold the volume (+) button for 2 seconds.

2. Previous Track: Press and hold the volume (-) button for 2 seconds.

• Long press the MFB for 2 seconds to wake up ‘Google Assistant’ for Android devices and ‘Siri’ for iOS devices. A ‘Beep’ confirms the activation of voice assistant

1. ASAP Charge is boAt’s proprietary fast-charging technology.

2. It allows the device to gain up to 24 hours of playback time with just 10 minutes of charging.

• Rockerz Bold does feature 60 ms low latency for all the entertainment needs. While gaming is still subjective though because it all depends on the media device too. It is okay for casual gaming, but not professional gaming.

• Yes

• No

• Yes

• For ASAP™ charge to take place effectively, kindly charge the product using an adapter with Type–C 5V/2A specification.

• No, the volume of the voice prompts is integrated into the device and cannot be adjusted or turned off separately.

• boAt Rockerz Bold earphones are IPX5 certified which means it can withstand up to low pressure water jet spray but it cannot withstand submerging it into the water. It is recommended not to use it during swimming sessions.