1. Ensure the device is in pairing mode – Hold the Multifunction button for 5 seconds until the red and blue LED light on the device starts flashing alternately.

2. Check if it works after clearing the pairing list on the device, Press and hold the volume "+" button and the volume "-" button for about 5 seconds in standby mode to clear paired list of devices.

3. The device should be in the range of Bluetooth (usually 10m) and if there are any obstructions in between.

4. Check if the device being connected to supports Bluetooth connections

5. In case it is a passcode issue then enter '0000' or '1234'

6. Check to see if the device being connected to does not have any software issues – Check to forget the device on Bluetooth, update the mobile software

1. Check to Pair the boAt Rockerz Bliss to first phone as per usual pairing procedure, then switch it off. Then switch on the neckband again and enter pairing mode, enable Bluetooth function in second phone, find neckband’s Pairing Name “boAt Rockerz Bliss" and pair to second phone per usual procedure.

2. Switch off neckband one more time. Then simply switch on neckband, without entering pairing mode (a short press until white light comes on).

3. The neckband should automatically re-connect to the last connected phone (which is the second phone). Then find headset “boAt Rockerz Bliss" in first phone’s Bluetooth setting, select this to pair to first phone. Both phones should now be paired to the neckband.

4. Check to try dual pairing with other devices to see if it works with them.

• To charge the neckband, plug one end of the USB type-C cable into the neckbands and connect the other end to a computer or wall adapter

1. Check to see if the charging wire being used is working – check to use another charging wire or try using the wire on another device.

2. Check if the voltage of the charger is correct for the device, use only 5V 2A chargers.

3. Check if the charging is done till the red light turns completely blue.

4. Check if the battery was not tampered with or exposed to any electrical damage.

5. Check if the charging port is not clogged with dirt. If so, please clean it with a cotton swab.

6. Please check if the adapter and charging cable support fast charging.

1. Low Battery : When the remaining talk time is less than 20%, ‘Low Battery’ prompt is made through the neckbands every few minutes and red LED flashes quickly to indicate it.

2. Charging : Solid red LED indicates that the neckbands are being charged. (Note: neckband cannot be turned on while charging)

3. Fully Charged : Once the neckbands are fully charged, it is indicated by the red LED getting turned off.

1. Check if connected device does not have any equalizer settings applied. Go to the connected device's sound settings and set the Equalizer to Normal/ Default/ Zero/ None.

2. Reset the device or clear the paired devices list.

3. Check to see if the earbuds have ear wax accumulated. If so, please clean it with cotton swab and alcohol, after doing so gently blow dry it from a distance.

4. Ensure that there are no obstruction between your Rockerz Bliss and the connected device and they are within the Bluetooth range (10 meters).

1. Check if connected device does not have any equalizer settings applied. Go to the connected device's sound settings and set the Equalizer to Normal/ Default/ Zero/ None.

2. Reset the device or clear the paired devices list.

1. Reset your Rockerz Bliss.

2. Ensure the microphone is not being blocked by any particles.

3. Check to see if the microphone is being held at the adequate distance for it to be able to pick up the voice.

4. Now check if your voice is getting recorded on a voice recorder to understand if your mic is working.

5. Check if the microphone was not exposed to any hazards like direct sunlight or fire or to water above the resistance or dipped in any liquid.

1. Check to see if the device has been properly charged first, till the red light turns blue.

2. Check if the voltage of the charger is correct for the device, use only 5V 2A Chargers.

3. Check if the device was not subject to any mishandling, broken wires or exposed to
   direct sunlight or hazards like fire.

1. Check if the controls do not work while connected to another device

2. Check to forget the device and pair it again.

3. Check if the media player being used supports such controls.

4. Check if the controls do not function on call or other media players

5. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire.

1. Check if the pairing device has the feature enabled. Google Assistant or Siri should be enabled to use this feature from your device.

2. Please follow the steps carefully, long press for 2 seconds and release, this should allow Google Assistant or Siri to pop up on the media screen of the device. Though under some circumstance, this featuremay or may not work on some devices which may be restricted by default.

1. Unpair/forget your neckband from the connected device.

2. Long press the MFB (Multi-Function Button) and long touch bottom portion of the touch sensor for 5 seconds at the same time. This will clear all the paired devices history from the device.

• Red and blue LEDs light up automatically and enter the pairing state after flashing thrice simultaneously.

• Volume Up : Swipe up from ‘-‘ to top portion of touch sensor to increase the volume.

• Volume Down : Swipe down from ‘+’ to bottom portion of touch sensor to decrease the volume

•While playing music, short press the MFB (Multi-Function Button) once to play/pause the music.

• Answer Call : Short press the MFB (Multi-Function Button) once to receive an incoming call.

• End Call : Short press the MFB (Multi-Function Button) once to end an ongoing call. There will be a ‘tone’ and the call will get ended.

• Double press the MFB (Multi-Function Button) in the call ring status. There will be a ‘tone’ and the call will get rejected.

• Triple pressing the MFB (Multi-Function Button) will lead to activating ‘Google Assistant’ for Android devices and ‘Siri’ for iOS devices

• Long press the MFB (Multi-Function Button) for 3 seconds to activate or deactivate low latency BEAST mode.

• Double-press the MFB (Multi-Function Button) to activate or deactivate Spatial Bionic Sound powered by Dirac Virtuo.

• ASAP Charge is boAt’s very own patented technology. It lets your device charge at an incredible charging speed (may vary under some circumstance) where 10 mins of charging can give up to 10 hours of playback time. ​

• For ASAP charge to take place effectively, kindly charge the product with an adapter with TYPE –C 5V 3A specification.

• Yes, it does. But in order this codec to work the media device must have this feature supported too.

• Refer the link to know if your device is having aptX : https://www.aptx.com/taxonomy/term/11?page=0

• Yes, it does. The Clear Voice Capture (CVC) technology is used for noise cancelling and enhancing selective listening.

• Rockerz Bliss does feature low latency for all the entertainment needs. While gaming is still subjective though because it all depends on the media device too. It is okay for casual gaming, but not professional gaming.

• boAt Rockerz Bliss earphones are IPX4 certified which means it can withstand up to low pressure water jet spray but it cannot withstand submerging it into the water. It is recommended not to use it during swimming sessions.