1. Check to see if the device is in pairing mode – Hold the Multifunction button for 5 seconds until the red and blue LED light ON the device starts flashing alternately.

2. Check if the device is in the range of Bluetooth (usually 10m) and if there are any obstructions in between.

3. Check if it works after clearing the pairing list on the device, long press the multi-function button and long touch bottom portion of the touch sensor for 5 seconds at the same time. This will clear all the paired devices history from the device.

4. Check if the connected device supports Bluetooth connections.

5. Check if it is a passcode issue and if so enter '0000' or '1234'.

6. Check to see if the connected device to does not have any software issues – Check to forget the device on Bluetooth and update the mobile software.

1. Check to Pair the boAt Rockerz Apex to the first phone as per the usual pairing procedure, then switch it off. Then switch on the earphone again and enter pairing mode, enable Bluetooth function in the second phone, find the earphone’s Pairing Name “boAt Rockerz Apex" and pair to the second phone per the usual procedure. Switch off the earphones one more time. Then simply switch ON the earphones, without entering pairing mode (a short press until the white light comes on). The earphone should automatically re-connect to the last connected phone (which is the second phone). Then find headset “boAt Rockerz Apex" in the first phone’s Bluetooth setting, and select this to pair to the first phone. Both phones should now be paired to the earphone.

2. Check to try dual pairing with other devices to see if it works with them.

1. Use the Micro USB cable to connect headphones to your computer or adaptor device made for USB charging. 

2. A Red LED indicator will turn ON when the headphones are charging.

3. The Red LED will turn OFF when the headphones are fully charged.

1. Check to see if the charging wire being used is working – check to use another charging wire or try using the wire on another device.

2. Check if the voltage of the charger is correct for the device, use only 5V 2A chargers.

3. Check if the charging is done till the red light turns completely blue.

4. Check if the battery was not tampered with or exposed to any electrical damage.

5. Check if the charging port is not clogged with dirt. If so, please clean it with a cotton swab.

6. Please check if the adapter and charging cable support fast charging.

1. Check if the connected device does not have any equalizer settings applied.

2. Check if the device has issues even after moving it closer to the connected device and removing any obstructions.

3. Check if the distortion or quality lowers at all volumes or only at high volumes.

4. Check using different media players and different devices and if the distortion happens on all devices or only on specific ones.

5. Check to see if the earbuds have ear wax accumulated. If so, please clean it with a cotton swab and alcohol, after doing so gently blow dry it from a distance.

1. Check if the connected device does not have any equalizer settings applied.

2. Check using different media players and different devices and if the volume change happens on all devices or only on specific ones.

Yes, Rockerz Apex earphones have a dedicated mic perfect for calls and recording.

1. Check to see if the microphone is not being blocked by any particles.

2. Check to see if the microphone is being held at an adequate distance for it to be able to pick up the voice.

3. Check if the microphone was not exposed to any hazards like direct sunlight or fire.

4. Check if the microphone was not exposed to water above the resistance or dipped in any liquid.

1. Check to see if the device has been properly charged first, till the red light turns blue.

2. Check if the voltage of the charger is correct for the device, use only 5V 2A Chargers.

3. Check if the device was not subject to any mishandling, broken wires, exposure to direct sunlight, or hazards like fire.

1. Check if the controls do not work while connected to another device

2. Check to forget the device and re-pair it.

3. Check if the media player being used supports such controls.

4. Check if the controls do not function on the call and other media players

5. Check if the device was not subject to any mishandling, broken wires, exposure to direct sunlight, or hazards like fire.

1. Check if the pairing device has the feature enabled. Google Assistant or Siri should be enabled to use this feature from your device.

2. Please follow the steps carefully, long press for 2 seconds and release, this should allow Google Assistant or Siri to pop up on the media screen of the device. Though under some circumstances, this feature may or may not work on some devices which may be restricted by default.

1. Volume Up: Swipe up from ‘-‘ to top portion of Touch sensor to increase the volume.

2. Volume Down: Swipe down from ‘+’ to bottom portion of Touch sensor.

• While playing music, short press the MFB once to play/pause the music.

1. Anwer Call: Short press the multi function button once to receive an incoming call.

2. End Call: Short press the multi function button once to end an ongoing call. There will be a ‘tone’ and the call will get ended.

3. Reject Call: Double press the multi function button in the call ring status. There will be a ‘tone’ and the call will get rejected.

1. Previous Track: While playing music, double tap the bottom portion ‘-‘ of the touch sensor to move to the previous track.

2. Next Track: While playing music, double tap the top portion ‘+’ of the touch sensor to move to the next track.

• Triple pressing the MFB will lead to activating ‘Google Assistant’ for Android devices and ‘Siri’ for iOS devices

• Long press the multi function button for 3 seconds to activate or deactivate low latency BEAST mode.

1. Spatial sound comes as a default setting. Simply double tap the touch ring to switch to boAt signature sound.

2. A long tone prompt indicates spatial sound on, and a short tone prompt indicates boAt signature sound on and spatial sound off.

• ASAP Charge is boAt’s very own patented technology. It lets your device charge at an incredible charging speed (which may vary under some circumstances) where 10 mins of charging can give up to 10 hours of playback time.

• Yes, it does. But for this codec to work, the media device must have this feature supported too.

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• Rockerz Apex does feature low latency for all the entertainment needs. While gaming is still subjective though because it all depends on the media device too. It is okay for casual gaming, but not professional gaming.

• Yes, it does. The Clear Voice Capture (CVC) technology is used for noise canceling and enhancing selective listening.

Yes, Rockerz Apex in-ear headphones have IPX5 dust and water resistance making them perfect for sports and adventures.