1. Check if the connected device has any equalizer settings applied and set them to normal/default

   Go to the sound settings of your phone and set the equalizer to normal/ default/ none/ 0. EQ settings navigation for top 9 popular mobile brands are as follows:

   1. Vivo - https://www.vivoglobal.ph/questionlist/hi-fi-audio/​Go to i Music > press the icon at the left upper corner>select Audio effect>turn on Deep space sound effects>touch Equalizer in the bottom., then you can adjust Equalizer as you like.

      Note: Equalizer is supported in Funtouch OS 4.0 and higher version and can be adjusted only with the headphone plugged in.

   2. Xiaomi - https://www.mi.com/global/support/faq/details/KA-497702/​

      Settings > Sound & vibration > Sound effects > Graphic equalizer, You can now choose preset styles or manually adjust the equalizer to your preference.

   3. Samsung - https://www.samsung.com/levant/support/tv-audio-video/how-to-set-eq/​

      Settings > Sounds and vibration > Sound quality and effects > Equalizer, You can now either choose from pre-set EQ options (like "Music", "Bass", etc.) or manually adjust the frequency bands to fine-tune the sound.

   4. Realme - https://c.realme.com/in/post-details/1397554219417985024​

      There 3 variations for EQ settings navigation according to the different UIs as mentioned below:

      A] Realme UI 6.0: Settings > System & updates > Sound > Equalizer.

      B] Realme UI 5.0, 4.0, 3.0: Settings > System/Additional settings > Sound > Equalizer.

      C] Realme UI 2.0: Settings > Convenience tools > Sound > Equalizer.

   5. Oppo - https://www.youtube.com/watch?v=-gpyYtrw-58​

      Open the main Settings app on your phone > Go to Sound & vibration or a similar menu > Look for an Equalizer or Sound Effects option > The exact path can vary depending on the phone model and Android version > Enable it and choose from presets or manually adjust the sliders for different frequency bands. 

   6. Apple - https://support.apple.com/en-in/guide/iphone/iph5643d2c85/ios​

      Settings > Music > EQ

   7. Motorola - https://en-in.support.motorola.com/app/answers/detail/a_id/155724/~/enhance-sound​

      Go to Settings > Sound (& vibration) > Audio effects. (Or, open the Moto app and touch menu > Play > Audio effects) > Turn it On > to use only for headphones or connected devices, set the speaker equalizer to Flat.

   8. Poco - https://www.mi.com/global/support/faq/details/KA-509973/#:~:text=1.,or%20adjust%20the%20equalizer%20manually.​

      Settings > Sound & Vibration/ Sound > Sound Effects / Equalizer > Graphic Equalizer

   9. OnePlus - https://community.oneplus.com/thread/1111615​

      Settings > Sound & Vibration > Sound Quality & Effects > Audio Tuner or Audio Tuner > Equalizer Settings.

2. Perform a factory reset.

3. If the headphones are clogged with ear wax, simply clean the headphones to restore the original sound.

1. Check if the connected device has any equalizer settings or "Smart Volume" features applied.

2. Test the headphones with different media players and different devices to see if the issue persists across all platforms.

1. Check to see if the device has been properly charged first, until the red light turns blue.

2. Verify if the charging wire being used is working by testing it on another device.

3. Ensure you are using a 5V/2A wall adapter for charging.

4. Check if the battery or device shows signs of mishandling, broken wires, or exposure to extreme hazards like fire or direct sunlight.

1. Unpair or "Forget" the device from your Bluetooth settings and pair it again.

2. Check if the controls fail to work across multiple devices.

3. Ensure the media player or calling app being used supports these specific remote controls.

4. Check for physical damage or exposure to hazards that might have affected the button hardware.

1. Check if the pairing device has the feature enabled. Google Assistant or Siri should be enabled to use this feature from your device.

2. Please follow the steps carefully, long press for 2 seconds and release, this should allow Google Assistant or Siri to pop up on the media screen of the device. Though under some circumstance, this feature may or may not work on some devices which may be restricted by default.

1. Try restarting the headphone.

2. Perform a factory reset by long-pressing the MFB for 10 seconds in power-off mode to clear pairing history.

3. Ensure there are no physical objects or obstructions between the headphones and the connected device.

4. Move your device closer to the headphones to rule out range or interference issues.

5. Closely inspect the microphone hole for any dirt, dust, or earwax and gently clean the area if it appears blocked.

• Check if the connected device has any equalizer settings applied and set them to normal/default. Go to the sound settings of your phone and set the equalizer to normal/ default/ none/ 0. EQ settings navigation for top 9 popular mobile brands are as follows:

1. Vivo - https://www.vivoglobal.ph/questionlist/hi-fi-audio/​Go to i Music > press the icon at the left upper corner>select Audio effect>turn on Deep space sound effects>touch Equalizer in the bottom., then you can adjust Equalizer as you like.

   Note: Equalizer is supported in Funtouch OS 4.0 and higher version and can be adjusted only with the headphone plugged in.

2. Xiaomi - https://www.mi.com/global/support/faq/details/KA-497702/​

   Settings > Sound & vibration > Sound effects > Graphic equalizer, You can now choose preset styles or manually adjust the equalizer to your preference.

3. Samsung - https://www.samsung.com/levant/support/tv-audio-video/how-to-set-eq/​

   Settings > Sounds and vibration > Sound quality and effects > Equalizer, You can now either choose from pre-set EQ options (like "Music", "Bass", etc.) or manually adjust the frequency bands to fine-tune the sound.

4. Realme - https://c.realme.com/in/post-details/1397554219417985024​

   There 3 variations for EQ settings navigation according to the different UIs as mentioned below:

   A] Realme UI 6.0: Settings > System & updates > Sound > Equalizer.

   B] Realme UI 5.0, 4.0, 3.0: Settings > System/Additional settings > Sound > Equalizer.

   C] Realme UI 2.0: Settings > Convenience tools > Sound > Equalizer.

5. Oppo - https://www.youtube.com/watch?v=-gpyYtrw-58​

   Open the main Settings app on your phone > Go to Sound & vibration or a similar menu > Look for an Equalizer or Sound Effects option > The exact path can vary depending on the phone model and Android version > Enable it and choose from presets or manually adjust the sliders for different frequency bands. 

6. Apple - https://support.apple.com/en-in/guide/iphone/iph5643d2c85/ios​

   Settings > Music > EQ

7. Motorola - https://en-in.support.motorola.com/app/answers/detail/a_id/155724/~/enhance-sound​

   Go to Settings > Sound (& vibration) > Audio effects. (Or, open the Moto app and touch menu > Play > Audio effects) > Turn it On > to use only for headphones or connected devices, set the speaker equalizer to Flat.

8. Poco - https://www.mi.com/global/support/faq/details/KA-509973/#:~:text=1.,or%20adjust%20the%20equalizer%20manually.​

   Settings > Sound & Vibration/ Sound > Sound Effects / Equalizer > Graphic Equalizer

9. OnePlus - https://community.oneplus.com/thread/1111615​

   Settings > Sound & Vibration > Sound Quality & Effects > Audio Tuner or Audio Tuner > Equalizer Settings.

• If the headphones are clogged with ear wax, simply clean the headphones to restore the original sound.

1. Check if the connected device has any equalizer settings applied.

2. Test the headphones with different media players and different devices to see if the issue persists across all platforms.

1. Check to see if the device has been properly charged first, till the red light turns blue.

2. Check if the voltage of the charger is correct for the device, use only 5V 2A Chargers.

3. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire.

1. Unpair or "Forget" the device from your Bluetooth settings and pair it again.

2. Check if the controls fail to work across multiple devices.

3. Ensure the media player or calling app being used supports such controls.

4. Check for physical damage or exposure to hazards that might have affected the button hardware.

1. Check if the pairing device has the feature enabled. Google Assistant or Siri should be enabled to use this feature from your device.

2. Please follow the steps carefully, long press for 2 seconds and release, this should allow Google Assistant or Siri to pop up on the media screen of the device. Though under some circumstances, this feature may or may not work on some devices which may be restricted by default.

1. Try restarting the headphone.

2. Perform a factory reset.

3. Ensure there are no physical objects or obstructions between the headphones and the connected device.

4. Move your device closer to the headphones to rule out range or interference issues.

5. Closely inspect the microphone hole for any dirt, dust, or earwax and gently clean the area if it appears blocked.

1. Check to see if the device has been properly charged first, until the red light turns blue.

2. Verify if the charging wire being used is working by testing it on another device.

3. Ensure you are using a 5V/2A wall adapter for charging.

4. Check if the battery or device shows signs of mishandling, broken wires, or exposure to extreme hazards like fire or direct sunlight.

1. Unpair or "Forget" the device from your Bluetooth settings and pair it again.

2. Check if the controls fail to work across multiple devices.

3. Ensure the media player or calling app being used supports these specific remote controls.

4. Check for physical damage or exposure to hazards that might have affected the button hardware.

1. Check if the pairing device has the feature enabled. Google Assistant or Siri should be enabled to use this feature from your device.

2. Please follow the steps carefully, long press for 2 seconds and release, this should allow Google Assistant or Siri to pop up on the media screen of the device. Though under some circumstance, this feature may or may not work on some devices which may be restricted by default.

1. Try restarting the headphone.

2. Perform a factory reset by long-pressing the MFB for 10 seconds in power-off mode to clear pairing history.

3. Ensure there are no physical objects or obstructions between the headphones and the connected device.

4. Move your device closer to the headphones to rule out range or interference issues.

5. Closely inspect the microphone hole for any dirt, dust, or earwax and gently clean the area if it appears blocked.

1. Check to see if the device has been properly charged first, till the red light turns blue.

2. Check if the voltage of the charger is correct for the device, use only 5V 2A Chargers.

3. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire.

1. Unpair or "Forget" the device from your Bluetooth settings and pair it again.

2. Check if the controls fail to work across multiple devices.

3. Ensure the media player or calling app being used supports such controls.

4. Check for physical damage or exposure to hazards that might have affected the button hardware.

1. Check if the pairing device has the feature enabled. Google Assistant or Siri should be enabled to use this feature from your device.

2. Please follow the steps carefully, long press for 2 seconds and release, this should allow Google Assistant or Siri to pop up on the media screen of the device. Though under some circumstances, this feature may or may not work on some devices which may be restricted by default.

1. Try restarting the headphone.

2. Perform a factory reset.

3. Ensure there are no physical objects or obstructions between the headphones and the connected device.

4. Move your device closer to the headphones to rule out range or interference issues.

5. Closely inspect the microphone hole for any dirt, dust, or earwax and gently clean the area if it appears blocked.

1. Try restarting the headphone.

2. Perform a factory reset by long-pressing the MFB for 10 seconds in power-off mode to clear pairing history.

3. Ensure there are no physical objects or obstructions between the headphones and the connected device.

4. Move your device closer to the headphones to rule out range or interference issues.

5. Closely inspect the microphone hole for any dirt, dust, or earwax and gently clean the area if it appears blocked.

1. Try restarting the headphone.

2. Perform a factory reset.

3. Ensure there are no physical objects or obstructions between the headphones and the connected device.

4. Move your device closer to the headphones to rule out range or interference issues.

5. Closely inspect the microphone hole for any dirt, dust, or earwax and gently clean the area if it appears blocked.

• ASAP Charge is boAt’s very own patented technology. It lets your device charge at an incredible charging speed (may vary under some circumstance) where 10 mins of charging can give up to 10 hours of playback time. ​

1. Headphones – Low battery in it (<10%): Solid red light for 1 second with 3 battery low prompts- 1 at 10%, 2nd tone prompt at 5% and the last tone prompt while the device is shutting down.

2. Power ON : Blue light is ON for 1 second

3. Pairing mode : Red and blue LEDs blink alternatively on the headphones.

4. Pairing successful (1 time indication) : Solid blue LED flashes for 3 seconds

5. If pairing is not successful (In pairing mode) : If 5 minutes later, pairing is still not successful, then the red LED is on for 1 second and the headphones will auto power off

6. Connected : Blue light flashes once every 20 seconds in connected state ; No LED flash when media is playing

7. Headphones Charging : Red LED remains solid On

8. Fully charged : Red LED turns OFF

9. Power OFF : Red LED is on for 1 second

10. Play the music: All lights are OFF (But "Connected" status will remain)

11. Factory Reset : Blue LED flashes 2 times to indicate successful reset

• For ASAP charge to take place effectively, kindly charge the product with an adapter with TYPE –C 5V 2A specification.

• Rockerz 650 Pro does support 60ms low latency for entertainment and casual gaming. But if you’re looking for professional gaming equipment, then Rockerz 650 Pro is not the right product.

• No

• No, the voice prompts are integrated inside the headphones and as of now there is no feature to turn them off or lower their volume.

• You can view the smart guide for Rockerz 650 Pro under the “System” tab of the Hearables app. Go to the ‘User Manual’ section and tap ‘Know More’ to access the manual.

• While your headphones do have IPX5 water and sweat resistance, it is recommended that they are not submerged inside water directly or used for prolonged periods inside water like for swimming/showers as it may lead to damage.

• While your headphones do have IPX5 water and sweat resistance, it is recommended that they are not submerged inside water directly or used for prolonged periods inside water like for swimming/showers as it may lead to damage.

1. Check to see if the headphones are in pairing mode indicated by alternate red and blue LED flashes.

2. Check if the device is in the range of Bluetooth (usually 10m) and if there are any obstructions in between.

3. Check if it works after clearing the pairing list on the device: press and hold the power button and the MFB simultaneously for 3 seconds on the right headphone to clear the list of paired devices.

4. Check to see if the device being connected to supports Bluetooth connection.

5. Check if it is a passcode issue and if so, enter ‘0000’.

6. Check to see if the device being connected to does not have any software issues – check to forget the device on Bluetooth and update the mobile software; if it still does not work, try factory resetting the device.

On the App :

Run the Smart Diagnostics function of the boAt Hearables app and check whether there are issues related to Bluetooth connectivity. Please note the Smart Diagnostics function in the app can only identify issues related to the firmware and not the hardware.

1. Check to see if the headphones are in pairing mode indicated by alternate red and blue LED flashes.

2. Check if the device is in the range of Bluetooth (usually 10m) and if there are any obstructions in between.

3. Check if it works after clearing the pairing list on the device: press and hold the ANC button and the volume down (-) button simultaneously for 5 seconds to clear the paired list of devices.

4. Check to see if the device being connected to supports Bluetooth connection.

5. Check if it is a passcode issue and if so, enter ‘0000’.

6. Check to see if the device being connected to does not have any software issues – check to forget the device on Bluetooth, and update the mobile software, if it still does not work, try factory resetting the device.

In the App:

Run the Smart Diagnostics function of the boAt Hearables app and check whether there are issues related to Bluetooth connectivity. Please note the Smart Diagnostics function in the app can only identify issues related to the firmware and not the hardware.

1. Check if restarting the device resolves the issue.

2. Check if the same problem happens for different devices and media players.

3. Check if there are any obstructions between the headphones and the device and clear them- move the device at a closer range to the headphones and see if this still affects it.

4. Try factory resetting the headphones.

1. The boAt Hearables app shows all currently and previously paired devices in the ‘My Devices’ section.

2. Once Rockerz 650 Pro is paired to your smartphone, the status gets changed to “Connected” in the thumbnail.

3. Tap the thumbnail to check whether the headphones are connected or not. You can also check the battery level of the headphones.

1. Check to pair boAt Rockerz 650 Pro to the first phone as per the usual pairing procedure- Select “boAt Rockerz 650 Pro” from the list of available Bluetooth devices and then switch off both the headphones and the Bluetooth of the first phone.

2. After this, switch on the headphones. Then turn on the Bluetooth function of the second phone. Scan and search the headphones’ pairing name “boAt Rockerz 650 Pro” and pair it to the second phone. Then simply switch on the first phone’s Bluetooth. The headphones should reconnect to the first phone and both phones should now be paired to the headphones.

3. Check to try multipoint connectivity with other devices to see if it works with them.

1. Check to see if the headphones are in pairing mode indicated by alternate red and blue LED flashes.

2. Check whether the boAt Hearables app on the media device is updated to the latest version. The app version can be checked from the Google Play Store for Android smartphones and from the App Store for iOS smartphones.

3. Follow the ‘Pull down to refresh’ option on the app if the device does not show up on the list.

4. Check if the device is in the range of Bluetooth (usually 10m) and if there are any obstructions in between.

5. Check to see if the device being connected to supports Bluetooth connection.

6. Check if the Bluetooth of the media device is turned ON.

7. Check to see if the device being connected to has no software issues.

8. Check to forget the headphones from the device’s Bluetooth paired list, update the mobile software and if it still does not work, try factory resetting the product.

9. Check whether closing the app and opening it again solves the issue.

1. To charge the headphones, plug one end of the provided USB Type-C cable into the headphones and connect the other end to a laptop or a wall adapter or a power bank.

2. During charging, the red LED remains solid ON.

3. Once the charging is complete, the LED turns OFF.

1. Check to see if the charging wire being used is working – check to use another charging wire or try using the wire on another device.

2. Check if the voltage of the charger is correct for the device, use only 5V/2A chargers.

3. Check if the charging is done till the red LED turns OFF.

4. Check if the battery was not tampered with or exposed to any electrical damage.

5. Check if the charging port is not clogged with dirt. If so, please clean it with a cotton swab.

6. Please check if the adapter and charging cable support fast charging.

​

On the App :

Run the Smart Diagnostics function of the boAt Hearables app and check whether there are issues related to the headphones’ battery. Please note the Smart Diagnostics function in the app can only identify issues related to the firmware and not the hardware.

1. Check if connected device does not have any equalizer settings applied. Go to the connected device's sound settings and set the Equalizer to Normal/ Default/ Zero/ None.

2. Reset the device or clear the paired devices list.

3. Check to see if the earbuds have ear wax accumulated. If so, please clean it with cotton swab and alcohol, after doing so gently blow dry it from a distance.

4. Ensure that there are no obstruction between your Rockerz 650 Pro and the connected device and they are within the Bluetooth range (10 meters).

In the App:

• Check if ‘Dolby Audio’ is turned OFF in the boAt Hearables app.

• Run the Smart Diagnostics function of the boAt Hearables app and check whether there are any speaker-related issues. Please note the Smart Diagnostics function in the app can only identify issues related to the firmware and not the hardware.

1. Check if the connected device does not have any equalizer settings applied.

2. Check using different media players and different devices and whether the volume change happens on all devices or only on specific ones.

1. Check if restarting the device resolves the issue.

2. Check if dust or ear wax has accumulated near or inside the microphone port and if there is no blockage on the microphone.

3. Check if sweat or water has gone inside the microphone.

4. Check if there are any obstructions between the headphones and the device and clear them. Move the device at a closer range to the headphones and see if this still affects it.

​

On the App :

Run the Smart Diagnostics function of the boAt Hearables app and check whether there are issues related to the headphones’ mics. Please note the Smart Diagnostics function in the app can only identify issues related to the firmware and not the hardware.

1. Check if the pairing device has the feature enabled. Google Assistant or Siri should be enabled to use this feature from your device.

2. Please follow the steps carefully- press and hold the MFB on the right headphone for 1 second to activate the voice assistant; this should allow Google Assistant or Siri to pop up on the media screen of the device. Though under some circumstances, this feature may or may not work on some devices which may be restricted by default.

1. Check to see if the device has been properly charged first- Solid red LED will turn off to indicate that the headphones are fully charged.

2. Check if the voltage of the charger is correct for the device- use only 5V/2A chargers.

3. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight, or hazards like fire.

1. Check if the controls do not work while being connected to another device.

2. Check to forget the device and re-pair it.

3. Check if the media player being used supports such controls.

4. Check if the controls do not function on call or with other media players.

5. Check if the device was not subjected to any mishandling, broken wires, or exposed to direct sunlight or hazards like fire.​