1. Check if the issue is occurring on different media players and in different devices or only in a single device or media player.

2. Check if connected device does not have any equalizer settings applied.

3. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.

4. Check if the buttons are not stuck between the control board and port. Use a tooth pick to pick out the button to bring it back to position.

1. Check to pair the Rockerz 518 to first phone per usual pairing procedure, then switch it off. Then switch ON the earphone again and enter pairing mode, enable Bluetooth function in second phone, find earphone’s Pairing Name “Rockerz 518" and pair to second phone per usual procedure.

2. Switch off earphone one more time. Then simply switch on earphone, without entering pairing mode (a short press until white light comes on). The earphone should automatically re-connect to the last connected phone (which is the second phone). Then find headset “Rockerz 518" in first phone’s Bluetooth setting, select this to pair to first phone. Both phones should now be paired to the earphone.  

3. Check to try dual pairing with other devices to see if it works with them. 

1. Insert the charger plug in the headset and put the release label side of the charger down and put the headset right side up.

2. Insert the other end of the charger into the power outlet, when charging the headset indicator will be ON till it gets fully charged.

3. The first charging takes about 8 hours and about 3 hours afterwards.

4. When the charging is completed (indicator OFF), remove the charger from the power outlet and press the release button on the charger plug, then remove the charger from the headset.

5. Note: When using it while driving, charge the Bluetooth headset and the original vehicle power charger.

1. Check to see if the micro USB charging cable being used is working and are of specification mentioned in the manual.

2. Check the charging of the headphone by using another micro USB charging cable or try using the same micro USB charging cable on another device to determine if the charging cable is faulty or not.

3. Check if the specification (voltage/current) of the charger is correct for the device or not. A 5V, 2A charger should be used to charge the headphone.

4. Check if the charging is done till the red LED turns completely green on the left earcup of the headphone.

5. Check if the headphone/battery was not tampered with or exposed to any electrical damage.

6. Check if the charging port is not clogged with dirt. If so, please clean it with a cotton swab or blow dry it to remove any clogged dirt.

7. Check if the pin of the micro USB charging port is tampered with or damaged or any liquid damage is present or not.

1. Check if connected device does not have any equalizer settings applied or not. If applied then change the equalizer setting to standard/normal and then check the sound of the headphone again.

2. Check if the device is in the range of Bluetooth (10m) and if there are any obstructions in between the headphone and the media device or not.

3. Check if the device has issues even after moving it closer to the connected device and removing any obstructions.

4. Check if the distortion or quality lowers at all volumes or only at high volumes.

5. Check the sound quality on different media players and different devices and if the distortion happens on all devices/media players or only on specific ones.

6. Check to see if the earcups have ear wax accumulated or not. If so, please clean it with cotton swab and mild alcohol, after doing so gently blow dry it from a distance.

1. Check if connected media device is having any equalizer settings applied or not. If applied then change the equalizer setting to standard/normal and then check the sound of the headphone again.

2. Check if the issue is occurring on different media players and in different devices or only in a single device or media player.

3. Check if connected device does not have any equalizer settings applied.

4. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.

5. Check if the buttons are not stuck between the control board and port. Use a tooth pick to pick out the button to bring it back to position.

Yes, Rockerz 518 headphones has a dedicated mic perfect for calls and recording

1. Check to see the microphone is not being blocked.

2. Check to see if the microphone is being held at the adequate distance for it to be able to pick up the voice.

3. Check if the microphone was not exposed to any hazards like direct sunlight or fire.

4. Check if the microphone was not exposed to water above the resistance or dipped in any liquid.

5. Check if the mic hole is not clogged with dirt of sweat. If so, use cotton swab or toothpick to clean out the port holes or a dryer to dry out any water that maybe collected.

1. Check to see if the device has been properly charged first till the red light turns off from steady.

2. Check if the voltage of the charger is correct for the device, use only 5V 2A Chargers.

3. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire.

4. Check if the earcups are inserted well into our ear canal and the volume is not at zero level

5. Check if the cables are twisted/tangled, if so, untangle them to regain working condition.

1. Check if the touch controls are working or not while connected to another media device.

2. Check by forgetting the headphone in the Bluetooth settings of the media device and re-pair the headphone again with the media device.

3. Check if the media player being used for music supports such controls present in the headphone.

4. Check if the controls do not function on call or other media players or not.

5. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.

1. Check if the pairing device has the feature enabled. Google Assistant or Siri should be enabled to use this feature from your device.

2. Touch and hold on the touchpad of the right earcup until default Voice Assistant wakes up on the media device. This should allow Google Assistant or Siri to pop up on your media screen. Though under some circumstance, this feature may or may not work on some devices which may be restricted by default.

3. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.

1. Tap the volume (+) button to increase the volume to your preference level.

2. Tap the volume (-) button to decrease the volume to your preference level.

Press the multifunction button to play/pause music.

Tap the Multifunction button once when answering or ending a call to complete the action.

Double tap the Multifunction button to reject an incoming call.

Next Track: Press and hold the ‘+’ button to play the next track.

Previous Track: Press and hold the ‘-’ button to return to the previous track.

Double tap to connect with Google & Siri and activate the voice assistant. 

No, it is recommended that you do not perform such actions or it may void your warranty credentials and damage your product.

Rockerz 518 takes 3H to charge. It does not support fast charging.

Yes, Rockerz 518 wireless headphones can be charged with a mobile charger.

No. Rockerz 518 does not support aptX.

No. Rockerz 518 does not support low latency but it can be used for casual gaming, entertainment, streaming etc

No. Rockerz 518 does not support cVc technology.

When the voltage is under 3.3V, it makes “beep” alarm tone. Please insert the DC power source and it will work normally.