1. Check if the issue is occurring on different media players and in different devices or only in a single device or media player.

2. Check if connected device does not have any equalizer settings applied.

3. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.

4. Check if the buttons are not stuck between the control board and port. Use a tooth pick to pick out the button to bring it back to position.​

While connected to a media device, short pressing the Bluetooth button would result in disconnecting the headphone from the media device.

1. Check to pair the Rockerz 450 Pro to first phone per usual pairing procedure, then switch it off. Then switch ON the earphone again and enter pairing mode, enable Bluetooth function in second phone, find earphone’s Pairing Name “Rockerz 450 Pro’" and pair to second phone per usual procedure.

2. Switch off earphone one more time. Then simply switch on earphone, without entering pairing mode (a short press until white light comes on). The earphone should automatically re-connect to the last connected phone (which is the second phone). Then find headset “Rockerz 450 Pro" in first phone’s Bluetooth setting, select this to pair to first phone. Both phones should now be paired to the earphone.  

3. Check to try dual pairing with other devices to see if it works with them. 

Insert one end of a USB Type-C charging cable into the Type-C port of the headphone and connect the USB- ‘A’ end to a 5V, 2A rated power adapter or power bank or a computer.

The left earcup’s LED turns into red colour while charging, whereas it turns off once the headphone gets fully charged.

​Note:

While charging, the headphone cannot be powered on or used.

If the headphone is connected to a computer for charging, the time taken to charge the headphone would be higher.

1. Check to see if the Type-C charging cable being used is working and are of specification mentioned in the manual.

2. Check the charging of the headphone by using another Type-C charging cable or try using the same type-C charging cable on another device to determine if the charging cable is faulty or not.

3. Check if the specification (voltage/current) of the charger is correct for the device or not. A 5V, 2A charger should be used to charge the headphone.

4. Check if the charging is done till the red LED turns completely green on the left earcup of the headphone.

5. Check if the headphone/battery was not tampered with or exposed to any electrical damage.

6. Check if the charging port is not clogged with dirt. If so, please clean it with a cotton swab or blow dry it to remove any clogged dirt.

7. Check if the pin of the Type-C charging port is tampered with or damaged or any liquid damage is present or not.

1. Check if the connected device does not have any equalizer settings applied or not. If applied, change the equalizer setting to standard/normal and then check the headphone's sound again.

2. Check if the device is in the range of Bluetooth (10m) and if there are any obstructions between the headphone and the media device or not.

3. Check if the device has issues even after moving it closer to the connected device and removing any obstructions.

4. Check if the distortion or quality lowers at all volumes or only at high volumes.

5. Check the sound quality on different media players and different devices and if the distortion happens on all devices/media players or only on specific ones.

6. Check to see if the earcups have ear wax accumulated or not. If so, please clean it with a cotton swab and mild alcohol, after doing so gently blow dry it from a distance.

1. Check if the connected media device is having any equalizer settings applied or not. If applied then change the equalizer setting to standard/normal and then check the sound of the headphone again.

2. Check if the issue is occurring on different media players and different devices or only on a single device or media player.

3. Check if the connected device does not have any equalizer settings applied.

4. Check if the device was not subject to any mishandling, broken wires, exposure to direct sunlight, or hazards like fire and liquid.

5. Check if the buttons are not stuck between the control board and port. Use a toothpick to pick out the button to bring it back to position.

Yes, Rockerz 450 pro headphones have a dedicated mic perfect for calls and recording.

1. Check to see if the microphone is not blocked.

2. Check to see if the microphone is held at an adequate distance for it to be able to pick up the voice.

3. Check if the microphone was not exposed to any hazards like direct sunlight or fire.

4. Check if the microphone was not exposed to water above the resistance or dipped in any liquid.

5. Check if the mic hole is not clogged with the dirt or sweat. If so, use a cotton swab or a toothpick to clean out the portholes or a dryer to dry out any water that may be collected.

1. Check to see if the device has been properly charged first, till the red light turns blue.

2. Check if the voltage of the charger is correct for the device, use only 5V 2A Chargers.

3. Check if the device was not subject to any mishandling, broken wires, exposure to direct sunlight, or hazards like fire.

1. Check if the controls do not work while connected to another device

2. Check to forget the device and re-pair it.

3. Check if the media player being used supports such controls.

4. Check if the controls do not function on the call and other media players

5. Check if the device was not subject to any mishandling, broken wires, exposure to direct sunlight, or hazards like fire.

1. Check if the pairing device has the feature enabled. Google Assistant or Siri should be enabled to use this feature from your device.

2. Please follow the steps carefully, long press for 2 seconds and release, this should allow Google Assistant or Siri to pop up on the media screen of the device. Though under some circumstances, this feature may or may not work on some devices which may be restricted by default.

1. Tap the volume (+) button to increase the volume to your preference level.

2. Tap the volume (-) button to decrease the volume to your preference level.

Press the multifunction button to play/pause music.

Tap the Multifunction button once when answering or ending a call to complete the action.

Double tap the Multifunction button to reject an incoming call.

Next Track: Press and hold the ‘+’ button to play the next track.

Previous Track: Press and hold the ‘-’ button to return to the previous track.

Double tap to connect with Google & Siri and activate the voice assistant. 

No, it is recommended that you do not perform such actions or it may void your warranty credentials and damage your product.

The Rockerz 450 Pro does not have EQ modes.

No. Rockerz 450 Pro does not support aptX.

No. Rockerz 450 Pro does not support low latency but it can be used for casual gaming, entertainment, streaming etc.

Yes. Rockerz 450 Pro supports AAC and SBC formats.

Rockerz 450 Pro takes 2-3H to charge. Rockerz 450 Pro supports the “ASAP Charge” feature which upon 10 minutes of charging can yield up to 10 hours of playback.​

Yes, Rockerz 450 Pro wireless headphones can be charged with a mobile charger.

No, it cannot be charged via micro-USB. You need a Type-C cable to charge the Rockerz 450 Pro. It is recommended to use the one provided with the product.

No, Rockerz 450 Pro does not support wireless charging.