1. Check to see if the device is in pairing mode – Hold the Multifunction button for 3 seconds until the blue LED light on the right earcup starts flashing alternately and search ‘Rockerz 425’ in the Bluetooth setting of the Media device. Once found the headphone in the Bluetooth settings of the media device, tap on the device name and this should connect the headphone with the media device.

2. Check if the device is in the range of Bluetooth (10m) and if there are any obstructions between the headphone and the media device or not.

3. Check if the headphone is connecting to the media device after clearing the pairing list on the device and connecting it with the media device

4. Check if it is a passcode issue and if so enter 0000/1234 (Needed for older media devices having older version Bluetooth and mobile OS)

5. Check if the headphone is getting paired with other media devices or not.

6. Check to see if the media device connected to the headphone, does not have any software issues – Check to forget the device on Bluetooth, and update the mobile software.

1. Check to pair the Rockerz 425 to the first phone as per the usual pairing procedure, then switch it off. Then switch ON the headphone again and enter pairing mode, enable Bluetooth function in the second phone, find the headphone’s Pairing Name “Rockerz 425" and pair to the second phone as per the usual procedure.

2. Switch off the headphones one more time. Then simply switch ON the headphones, without entering pairing mode (a short press until the white light comes on). The headphone should automatically re-connect to the last connected phone (which is the second phone). Then find headset “Rockerz 425" in the first phone’s Bluetooth setting and select this to pair to the first phone. Both phones should now be paired to the headphone.  

3. Check to try dual pairing with other devices to see if it works with them. 

1. Insert one end of a USB Type-C charging cable into the Type-C port of the headphone and connect the USB-A end to a 5V, 2A rated power adapter or power bank or a computer.

2. The left earcup’s LED turns red while charging, whereas it turns off once the headphone gets fully charged.

Note:

1) While charging, the headphone cannot be powered on or used.

2) If the headphone is connected to a computer for charging, the time taken to charge the headphone would be higher.

1. Check to see if the Type-C charging cable used is working and if it matches the specification mentioned in the manual. Check the charging of the headphone by using another Type-C charging cable or try using the same Type-C charging cable on another device to determine if the charging cable is faulty or not.

2. Check if the specification (voltage/current) of the charger is correct for the device or not. A 5V, 2A charger should be used to charge the headphone.

3. Check if the charging is done till the red LED turns completely green on the left earcup of the headphone.

4. Check if the headphone/battery was not tampered with or exposed to any electrical damage

5. Check if the charging port is not clogged with dirt. If so, please clean it with a cotton swab or blow dry it to remove any clogged dirt.

6. Check too see if the pin of the Type-C charging port is not tampered or damaged or if any liquid damage is present.

1. Check if the connected device does not have any equalizer settings applied or not. If applied then change the equalizer setting to standard/normal and then check the sound of the headphone again.

2. Check if the device is in the range of Bluetooth (10m) and if there are any obstructions between the headphone and the media device.

3. Check if the device has issues even after moving it closer to the connected device and removing any obstructions.

4. Check if the distortion or quality lowers at all volumes or only at high volumes.

5. Check the sound quality on different media players and different devices and if the distortion happens on all devices/media players or only on specific ones.

6. Check to see if the earcups have ear wax accumulated or not. If so, please clean it with a cotton swab and mild alcohol, after doing so gently blow dry it from a distance.

1. Check if the connected media device is having any equalizer settings applied. If applied then change the equalizer setting to standard/normal and then check the sound of the headphone again.

2. Check if the issue is occurring on different media players and different devices or only on a single device or media player.

3. Check if the connected device does not have any equalizer settings applied.

4. Check if the device was not subject to any mishandling, broken wires, exposure to direct sunlight, or, hazards like fire and liquid.

5. Check if the buttons are not stuck between the control board and port. Use a toothpick to pick out the button to bring it back to position.

Yes, Rockerz 425 headphones have a dedicated mic perfect for calls and recording.

1. Check to see if the microphone is not blocked.

2. Check to see if the microphone is being held at an adequate distance for it to be able to pick up the voice.

3. Check if the microphone was not exposed to any hazards like direct sunlight or fire.

4. Check if the microphone was not exposed to water above the resistance or dipped in any liquid.

5. Check if the mic hole is not clogged with dirt or sweat. If so, use a cotton swab or toothpick to clean out the portholes or a dryer to dry out any water that may be collected.

1. Check to see if the device has been properly charged first till the red light turns off from steady.

2. Check if the voltage of the charger is correct for the device, use only 5V 2A Chargers.

3. Check if the device was not subject to any mishandling, broken wires, exposure to direct sunlight, or, hazards like fire.

4. Check if the earcups are inserted well into our ear canal and the volume is not at zero level.

5. Check if the cables are twisted/tangled, if so, untangle them to regain working condition.

1. Check if the touch controls are working or not while connected to another media device.

2. Check by forgetting the headphone in the Bluetooth settings of the media device and re-pair the headphone again with the media device.

3. Check if the media player used for music supports such controls present in the headphone.

4. Check if the controls do not function during calls or on other media players.

5. Check if the device was not subject to any mishandling, broken wires, exposure to direct sunlight, or, hazards like fire and liquid.

1. Check if the pairing device has the feature enabled. Google Assistant or Siri should be enabled to use this feature from your device.

2. Please follow the steps carefully, long press for 2 seconds and release, this should allow Google Assistant or Siri to pop up on the media screen of the device. Though under some circumstances, this feature may or may not work on some devices which may be restricted by default.

No. Rockerz 425 does not support low latency but it can be used for casual gaming, entertainment, streaming, etc.

No. Rockerz 425 does not support cVc technology.

Yes

Rockerz 425 takes 3H to charge. It does not support fast charging.

Yes, Rockerz 425 wireless headphones can be charged with a mobile charger.

Power ON:

1. When switched off, press and hold the Multifunction button for 3 seconds. A voice prompt “Power ON” will confirm the same.

2. The Red & Blue LED flashes to indicate the same.

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Power OFF:

In any mode, press and hold the Multifunction button for 5 seconds. A voice prompt “Power OFF” will confirm the same.

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1. Tap the volume (+) button to increase the volume to your preferred level.

2. Tap the volume (-) button to decrease the volume to your preferred level.

Press the multifunction button to play/pause music.

Tap the Multifunction button once when answering or ending a call to complete the action.

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Double-tap the Multifunction button to reject an incoming call.

Next Track: Press and hold the ‘+’ button to play the next track.

Previous Track: Press and hold the ‘-’ button to return to the previous track.

Double-tap to connect with Google & Siri and activate the voice assistant.