Rockerz 351 ANC

1. Check if restarting the device resolves the issue.

2. Try factory resetting the earphones.

3. Check if the same problem happens for different devices and media players.

4. Check if there are any obstructions between the earphones and the device and clear them- move the device at a closer range to the earphones and see if this still affects it.

1. Check if the charging wire being used is working – check to use another charging wire or try using the wire on another device.

2. Check if the voltage of the charger is correct for the device, use only 5V/2A chargers.

3. Check if the charging is done till the red LED turns OFF.

4. Check if the battery was not tampered with or exposed to any electrical damage.

5. Check if the charging port is not clogged with dirt. If so, please clean it with a cotton swab.

6. Please check if the adapter and charging cable support fast charging.

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In the App:

• Run the Smart Diagnostics function of the boAt Hearables app and check whether there are issues related to the earphone battery. Please note the Smart Diagnostics function in the app can only identify issues related to the firmware and not the hardware.

1. Go to the sound settings of your phone and set the equalizer to normal/ default/ zero/ none.

2. Perform a factory reset.

3. In case the neckband have water droplets, use the blow dryer to dry out any water from a distance.

4. If the neckband are clogged with ear wax, simply clear the neckband to restore the original sound.

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On the App : Run the Smart Diagnostics function of the boAt Hearables app and check whether there are any speaker-related issues. Please note that the Smart Diagnostics function in the app can only identify issues related to the firmware and not the hardware.

1. Check if the connected device does not have any equalizer settings applied.

2. Check using different media players and different devices and whether the volume change happens on all devices or only on specific ones.

1. Check to see if the device has been properly charged first- Solid red LED will turn off to indicate that the earphones are fully charged.

2. Check if the voltage of the charger is correct for the device- use only 5V/2A chargers.

3. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight, or hazards like fire.

1. Unpair/Forget the device and pair it again and check if the issue gets resolved

2. Check if the controls do not work while being connected to another device.

3. Check if the media player being used supports such controls and if the controls do not function on call or with other media players.

4. Check if the controls have been physically damaged or exposed to any hazards.

1. Check if the pairing device has the feature enabled. Google Assistant or Siri should be enabled to use this feature from your device.

2. Please follow the steps carefully- press the MFB 3 times to activate the voice assistant; this should allow Google Assistant or Siri to pop up on the media screen of the device. Though under some circumstances, this feature may or may not work on some devices which may be restricted by default.

1. Check if restarting the device resolves the issue.

2. Try factory resetting the device

3. Check to see that the microphone is not blocked by dust.

4. Check to see if the microphone is being held at an adequate distance for it to be able to pick up the voice.

5. Check if the microphone was not exposed to any hazards like direct sunlight or fire.

6. Check if the microphone was not exposed to water above the resistance or dipped in any liquid

On the App :

• Run the Smart Diagnostics function of the boAt Hearables app and check whether there are issues related to the earphones’ mics. Please note the Smart Diagnostics function in the app can only identify issues related to the firmware and not the hardware.

1. Switch the earphones on; both the earphones automatically enter the Connection Mode.

2. Turn on the Bluetooth functionality on your phone/media device and scan.

3. Search for ‘Rockerz 351 ANC’ and tap on the same for pairing & connect via Bluetooth.

4. If asked for a passcode, enter the pairing code as “0000” to establish Bluetooth connectivity.

5. Once connected, solid blue LED flashes for 3 seconds to show successful pairing.

1. To charge the earphones, plug one end of the provided USB Type-C cable into the earphones and connect the other end to a laptop or a wall adapter, or a power bank.

2. During charging, the red LED remains solid ON.

3. Once charging is complete, the LED turns OFF.

1. Charging through wall adapter – Specs of the adapter: 5V, 2A

2. Charging through cable/wire – Standard cable: 35 strands @0.10mm diameter/strand

3. Any other accessory can be used for charging the neckband if the above norms are followed.

Note : Before using the neckband for the first time, it is recommended to fully charge it.

• Press the Multifunction Button (MFB) once to answer an incoming call or end an ongoing call.

• Press the Multifunction Button (MFB) twice to reject an incoming call.

• Press the Multifunction Button (MFB) once to play or pause a track

1. While playing music, press and hold the volume down (-) button for 2 seconds to return to the previous track.

2. While playing music, press and hold the volume up (+) button for 2 seconds to jump to the next track

1. Short press the volume +/- button in steps to increase or decrease the volume respectively.

2. There will be a ‘tone’ when the sound volume reaches its maximum level

• Press the Multifunction Button (MFB) 3 times to activate Voice Assistant.

• Press the ANC button 1 time to toggle between Normal (ANC OFF), Ambient, ANC ON, and modes.

• Press and hold the MFB(Multifunction Button) for 2 seconds to activate/deactivate low latency gaming mode.

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• After installing the app, follow the steps shown on the app to set up your account by entering your phone number, name, and email ID. Account setup is a one-time action.

1. Separate the left and right magnetic buds of your Rockerz 351 ANC neckband earphones. Alternate red and blue LED flashes indicate that the earphones are powered on and in pairing mode.

2. Log in to your account on the boAt Hearables app.

3. Turn on the Bluetooth on your media device and enable location permission as per the notification prompt on the app.

4. Go to the “My Devices” section on the app. Rockerz 351 ANC will show up under the list of available devices with “Ready to Pair'' status. Follow the ‘Pull down to refresh’ option on the app if the device does not show up on the list.

5. Tap the Rockerz 351 ANC name card and accept the pairing request pop-up notification on your media device by clicking on ‘OK’.

6. You can also save Rockerz 351 ANC to your Google account for fast pairing in the future by clicking on “Save” and then “Set up.

Congratulations! Rockerz 351 ANC is now connected to your media device with “Connected” status.

1. Pair the Rockerz 351 ANC to your media device by following the process mentioned above.

2. Go to the “Sound” tab on the Hearables app.

3. Under the Sound tab, the “Noise Cancellation” header has all the audio modes displayed.

4. Select the mode of your choice depending on the level of noise cancellation required-

   1. Tap ‘Off’ to turn off ANC and Ambient modes

   2. Tap ‘Ambient’ to have transparency towards your audible surroundings.

   3. Tap ‘ANC’ to cancel external noise

Note: The last operational noise cancellation mode remains activated upon opening the app.

1. Pair the Rockerz 351 ANC to your media device by following the pairing process.

2. Go to the “Sound” tab on the Hearables app.

3. Under the Sound tab, the “boAt Equalizer” header has all the equalization modes displayed.

4. Select the mode of your choice depending on the level of sound elements required-

   1. Tap ‘Balanced’ to experience audio with balanced sound elements

   2. Tap ‘Classic’ to experience preset Classic EQ mode

   3. Tap ‘Pop’ to experience preset Pop EQ mode

   4. Tap ‘Jazz’ to experience preset Jazz EQ mode

   5. Tap ‘Club’ to experience preset Club EQ mode

   6. Tap ‘Rock’ to experience preset Rock EQ mode

Note: The last operational EQ mode will be activated upon opening the app.

Rockerz 351 ANC lets you customize the existing Multifunction Button (MFB(Multifunction Button)) controls to another from the list of available options.

MFB(Multifunction Button):

1. Press 1 Time:

   1. Existing Function - Play/Pause audio, Answer/End Call

   2. Customizable Functions - Volume Up, Volume Down, Previous Track, Next Track, Activate Google/Siri Voice Assistant, Activate/De-activate BEAST™ Mode

2. Press 2 Times:

   1. Existing Function – Reject Call

   2. Customizable Functions - Volume Up, Volume Down, Previous Track, Next Track, Play/Pause audio, Activate Google/Siri Voice Assistant, Activate/De-activate BEAST™ Mode

1. To reset Rockerz 351 ANC from your device, go to the Troubleshooting section “?” on the Hearables app.

2. Next, tap the “Malfunctioning” sub-header in the Troubleshooting section.

3. Click on the option “Reset My Device” and select ‘Reset’ to reset the earphones. Congratulations! Your Rockerz 351 ANC has been reset. After performing the reset, the earphones will enter pairing mode.

4. Remove Rockerz 351 ANC from the list of paired devices in the Bluetooth settings and then reconnect to your media device to start using Rockerz 351 ANC.

5. Rockerz 351 ANC will now show as “Ready to Pair” in the ‘My Devices’ section of the app.

6. Turn on the Bluetooth on your device and select ‘Rockerz 351 ANC’ from the list of available devices to pair.

To diagnose issues related to Bluetooth connectivity, mic, speaker, and battery, use the Smart Diagnostics function of the Hearables app.

1. Tap the “Diagnose My Device” option at the bottom.

2. Follow the instructions to start the smart diagnostics process.

3. Click on “Let’s Go” to start.

4. Complete all the steps one by one to check Bluetooth connectivity, mic, speaker, and battery functions.

5. Click on ‘Done’ to finish diagnostics.

• You can view the smart guide for Rockerz 351 ANC under the “System” tab of the Hearables app. Go to the ‘User Manual’ section and tap ‘Know More’ to access the manual.

1. The boAt Hearables app shows all currently and previously paired devices in the ‘My Devices’ section.

2. Once Rockerz 351 ANC is paired to your smartphone, the status gets changed to “Connected” in the thumbnail.

3. Tap the thumbnail to check whether the earphones are connected or not. You can also check the battery level of the earphones.

• ASAP™ Charge is boAt’s very own patented technology. It lets your device charge at an incredible charging speed (which may vary under some circumstances) where 10 minutes of charging can give up to 10 hours of playback time! It is recommended you follow the charging norms mentioned in the product smart guide.

• Yes

• Rockerz 351 ANC does support 40ms low latency for entertainment and casual gaming. But if you’re looking for professional gaming equipment, then Rockerz 351 ANC is not the right product..

• Yes

• No, the voice prompts are integrated inside the earphones and as of now there is no feature to turn them off or lower their volume.

• No

• No

• While your earphones do have IPX5 water and sweat resistance, it is recommended that they are not submerged inside water directly or used for prolonged periods inside water, such as for swimming/showers, as it may lead to damage.