Check to see if the device is in pairing mode – Hold the Multifunction button for 5 seconds until the red and blue LED light ON the device starts flashing alternately.

Check if the device is in the range of Bluetooth (usually 10m) and if there are any obstructions in between.

Check if it works after clearing the pairing list on the device, Press and hold the volume "+" button and the volume "-" button for about 5 seconds in standby mode to clear paired list of devices.

Check if the device being connected to supports Bluetooth connections.

Check if it is a passcode issue and if so enter '0000' or '1234'.

Check to see if the device being connected to does not have any software issues – Check to forget the device on Bluetooth, update the mobile software.

For connecting Rockerz 338 to two devices simultaneously, first connect the earphones to one of the devices. Then switch OFF the earphones and the device both. Thereafter, connect the earphone to the second device and again switch ON the first device. The earphone will get connected to both the devices. If they don’t, connect the first device manually once again to activate dual pairing.

1. Check to Pair the boAt Rockerz 338 to first phone as per usual pairing procedure, then switch it off. Then switch on the earphone again and enter pairing mode, enable
   Bluetooth function in second phone, find earphone’s Pairing Name “boAt Rockerz 338" and pair to second phone per usual procedure. Switch off earphone one more time. Then simply switch ON earphone, without entering pairing mode (a short press until white light comes on). The earphone should automatically re-connect to the last connected phone (which is the second phone). Then find headset “boAt Rockerz 338" in first phone’s Bluetooth setting, select this to pair to first phone. Both phones should now be paired to the earphone.

2. Check to try dual pairing with other devices to see if it works with them.

Please ensure that there are no objects between the earphones and your wireless device. Also, please ensure that there is no radio or Wi-Fi interference nearby.

Long press both the volume buttons for 5 seconds at the same time. The red and blue lights flash thrice simultaneously. This will clear all the paired devices history from the device.

Red and blue LEDs light up automatically and enter the pairing state after flashing thrice simultaneously.

Use a USB Type C charging cable to charge the earphone through either a laptop or an adaptor.

1. Low Battery: When the remaining talk time is less than 10 minutes, there is a “Low Battery” prompt and the Red LED flashes quickly to indicate the same.

2. Charging: Solid Red LED indicates that the earphone is being charged. (Note that the earphone cannot be turned ON while charging). 

3. Fully charged: Solid Blue LED indicates the same.

1. Check to see if the charging wire being used is working – check to use another charging wire or try using the wire on another device.

2. Check if the voltage of the charger is correct for the device, use only 5V 2A chargers.

3. Check if the charging is done till the red light turns completely blue.

4. Check if the battery was not tampered with or exposed to any electrical damage.

5. Check if the charging port is not clogged with dirt. If so, please clean it with a cotton swab.

6. Please check if the adapter and charging cable support fast charging.

1. Check if connected device does not have any equalizer settings applied.

2. Check if the device has issues even after moving it closer to the connected device and removing any obstructions.

3. Check if the distortion or quality lowers at all volumes or only at high volumes.

4. Check using different media players and different devices and if the distortion happens on all devices or only on specific ones.

5. Check to see if the earbuds have ear wax accumulated. If so, please clean it with cotton swab and alcohol, after doing so gently blow dry it from a distance.

1. Check if connected device does not have any equalizer settings applied.

2. Check using different media players and different devices and if the volume change happens on all devices or only on specific ones.

Please adjust the volume on your phone and earphones. Make sure there is no source of interference nearby and the smartphone is within range.

Yes, Rockerz 338 earphones has a dedicated mic perfect for calls and recording.

1. Check to see the microphone is not being blocked by any particles.

2. Check to see if the microphone is being held at the adequate distance for it to be able to pick up the voice.

3. Check if the microphone was not exposed to any hazards like direct sunlight or fire.

4. Check if the microphone was not exposed to water above the resistance or dipped in any liquid.

1. Check to see if the device has been properly charged first, till the red light turns blue.

2. Check if the voltage of the charger is correct for the device, use only 5V 2A Chargers.

3. Check if the device was not subject to any mishandling, broken wires or exposed to
   direct sunlight or hazards like fire.

1. Check if the controls do not work while connected to another device

2. Check to forget the device and re-pair it.

3. Check if the media player being used supports such controls.

4. Check if the controls do not function on call or other media players

5. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire.

1. Check if the pairing device has the feature enabled. Google Assistant or Siri should be enabled to use this feature from your device.

2. Please follow the steps carefully, long press for 2 seconds and release, this should allow Google Assistant or Siri to pop up on the media screen of the device. Though under some circumstance, this featuremay or may not work on some devices which may be restricted by default.

Yes. Rockerz 338 has cVc noise cancellation feature by Qualcomm.

No. Rockerz 338does not support aptX.

No. Rockerz 338 does not support low latency.

Power ON:​

1. When switched off, press and hold the Multifunction button for 3 seconds. A beep prompt will confirm the same.

2. The Red & Blue LED flashes to indicate the same.

Power OFF:

1. In any mode, press and hold the Multifunction button for 5 seconds. A beep prompt will confirm the same.

2. The Red & Blue LED flash for 1 second before the device turns OFF.

1. Tap the volume (+) button in steps to increase the volume. A beep will indicate the maximum volume.

2. Tap the volume (-) button in steps to decrease the volume. A beep will indicate the minimum volume.

Single tap on the multifunction button to play/pause music.

Tap the Multifunction button once when answering or ending a call to complete the action.

1. Long press the (Volume +) button to skip forward to next track.

2. Long press the (Volume -) button to go back to previous track.

Press and hold the Multifunction button for 2 seconds during an incoming call to reject the call. A beep will indicate this.

Triple tap the Multifunction button for redialling the last contacted number.

Long press the multifunction button for 2 seconds to activate Voice Assistant. (Make sure your phone’s Voice Assistant is enabled before use).

You can change tracks, adjust volume, take and reject calls, redial, and access voice assistant with the inline buttons. For further information, please refer to the user manual.

If the device is connected to multiple mobile phones and you are already taking a call on one of the devices when the second mobile phone begins to ring, press the MFB button to switch to the second call, placing the first one on hold. One can continuously switch between the two calls using the multifunction button.

Press & hold the multifunction button to transfer the call from the earphone to the phone or vice versa.

Rockerz 338 takes around 40 minutes to charge. It supports fast charging.

Yes, Rockerz 338 earphones can be charged with a mobile charger.

Yes, one can use the device while charging it at the same time.