​Check to see if the device is in pairing mode – Hold the Multifunction button for 5 seconds until the red and blue LED light ON the device starts flashing alternately.

Check if the device is in the range of Bluetooth (usually 10m) and if there are any obstructions in between.

Check if it works after clearing the pairing list on the device, Press and hold the volume "+" button and the volume "-" button for about 5 seconds in standby mode to clear paired list of devices.

Check if the device being connected to supports Bluetooth connections.

Check if it is a passcode issue and if so enter '0000' or '1234'.

Check to see if the device being connected to does not have any software issues – Check to forget the device on Bluetooth, update the mobile software.

1. Check to Pair the boAt Rockerz 333 Pro to first phone as per usual pairing procedure, then switch it off. Then switch on the earphone again and enter pairing mode, enable
   Bluetooth function in second phone, find earphone’s Pairing Name “boAt Rockerz 333 Pro" and pair to second phone per usual procedure. Switch off earphone one more time. Then simply switch ON earphone, without entering pairing mode (a short press until white light comes on). The earphone should automatically re-connect to the last connected phone (which is the second phone). Then find headset “boAt Rockerz 333 Pro" in first phone’s Bluetooth setting, select this to pair to first phone. Both phones should now be paired to the earphone.

2. Check to try dual pairing with other devices to see if it works with them.

To charge the earphone, plug one end of the USB type-C cable with the case and connect the other end to a computer or wall adapter.

1. Check to see if the charging wire being used is working – check to use another charging wire or try using the wire on another device.

2. Check if the voltage of the charger is correct for the device, use only 5V 2A chargers.

3. Check if the charging is done till the red light turns completely blue.

4. Check if the battery was not tampered with or exposed to any electrical damage.

5. Check if the charging port is not clogged with dirt. If so, please clean it with a cotton swab.

6. Please check if the adapter and charging cable support fast charging.

1. Check if connected device does not have any equalizer settings applied.

2. Check if the device has issues even after moving it closer to the connected device and removing any obstructions.

3. Check if the distortion or quality lowers at all volumes or only at high volumes.

4. Check using different media players and different devices and if the distortion happens on all devices or only on specific ones.

5. Check to see if the earbuds have ear wax accumulated. If so, please clean it with cotton swab and alcohol, after doing so gently blow dry it from a distance.

1. Check if connected device does not have any equalizer settings applied.

2. Check using different media players and different devices and if the volume change happens on all devices or only on specific ones.

Yes, Rockerz 333 Pro earphones has a dedicated mic perfect for calls and recording.

1. Check to see the microphone is not being blocked by any particles.

2. Check to see if the microphone is being held at the adequate distance for it to be able to pick up the voice.

3. Check if the microphone was not exposed to any hazards like direct sunlight or fire.

4. Check if the microphone was not exposed to water above the resistance or dipped in any liquid.

1. Check to see if the device has been properly charged first, till the red light turns blue.

2. Check if the voltage of the charger is correct for the device, use only 5V 2A Chargers.

3. Check if the device was not subject to any mishandling, broken wires or exposed to
   direct sunlight or hazards like fire.

1. Check if the controls do not work while connected to another device

2. Check to forget the device and re-pair it.

3. Check if the media player being used supports such controls.

4. Check if the controls do not function on call or other media players

5. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire.

1. Check if the pairing device has the feature enabled. Google Assistant or Siri should be enabled to use this feature from your device.

2. Please follow the steps carefully, long press for 2 seconds and release, this should allow Google Assistant or Siri to pop up on the media screen of the device. Though under some circumstance, this featuremay or may not work on some devices which may be restricted by default.

No. Rockerz 333 Pro does not support wireless charging.

Yes, Rockerz 333 Pro wireless headphones can be charged with a mobile charger.

If you are using fast charger like 15w or more then it may heat up. Better use 5w or maximum 10w charger but not more than that

Power ON: Press & hold the Multifunction button for 3 seconds.

Power OFF: Press & hold the Multifunction button for 3 seconds.

1. Short press the (+) button to increase volume.

2. Short press the (-) button to increase volume.

Press the multifunction button to play/pause music.

1. Short press the MFB button once, while the any incoming call has arrived. There will be a ‘tone’ and the call will get answered.

2. Short press the MFB button once the call is done. There will be a ‘tone’ and the call will get ended.

1. While playing music, press and hold volume (-) button for 2 seconds to move to the previous track.

2. While playing music, press and hold volume (+) button for 2 seconds to move to the next track.

Long press both the volume buttons for 5 seconds at the same time. The red and blue lights flash thrice simultaneously. This will clear all the paired devices history from the device. The blue LED stays solid for 2 seconds to indicate the same.

Long press the multifunction button for 1.5 seconds to activate Voice Assistant. (Make sure your phone’s Voice Assistant is enabled before use).

ASAP Charge is boAt’s very own patented technology. It lets your device charge at an incredible charging speed (may vary under some circumstance) where 10 mins of charging can give up to 10 hours of playback time. ​

Rockerz 333 Pro does feature low latency for all the entertainment needs. While gaming is still subjective though because it all depends on the media device too. It is okay for casual gaming, but not professional gaming.

This does not need any trigger for it to activate. Once connected with your device, the processors initiate internal run for low latency automatically.

Yes, it does. The Clear Voice Capture (CVC) technology is used for noise cancelling and enhancing selective listening. ​

Rockerz 333 Pro earphones are IPX5 certified which means it can withstand up to low pressure water jet spray but it cannot withstand submerging it into the water. It is recommended not to use it during swimming sessions.

Yes, all Rockerz products come with IPX5 Splash and Sweat Resistance, making them perfect for sports and adventures.​