1. Check to see if the device is in pairing mode – Hold the Multifunction button for 5 seconds until the red and blue LED light ON the device starts flashing alternately.

2. Check if the device is in the range of Bluetooth (usually 10m) and if there are any obstructions in between.

3. Check if it works after clearing the pairing list on the device, press and hold the volume "+" button and the volume "-" button for about 5 seconds in standby mode to clear paired list of devices.

4. Check if the connected device supports Bluetooth connections.

5. Check if it is a passcode issue and if so enter '0000' or '1234'.

6. Check to see if the connected device to does not have any software issues – Check to forget the device on Bluetooth and update the mobile software.

1. Check to Pair the boAt Rockerz 255 Pro to the first phone as per the usual pairing procedure, then switch it off. Then switch on the earphone again and enter pairing mode, enable Bluetooth function in the second phone, find the earphone’s Pairing Name “boAt Rockerz 255 Pro" and pair to the second phone per the usual procedure. Switch off the earphones one more time. Then simply switch ON the earphones, without entering pairing mode (a short press until the white light comes on). The earphone should automatically re-connect to the last connected phone (which is the second phone). Then find headset “boAt Rockerz 255 Pro" in the first phone’s Bluetooth setting, and select this to pair to the first phone. Both phones should now be paired to the earphone.

2. Check to try dual pairing with other devices to see if it works with them.

1. Use the Micro USB cable to connect headphones to your computer or adaptor device made for USB charging. 

2. A Red LED indicator will turn ON when the headphones are charging.

3. The Red LED will turn OFF when the headphones are fully charged.

1. Check to see if the charging wire is working – check to use another charging wire or try using the wire on another device.

2. Check if the voltage of the charger is correct for the device, use only 5V 2A chargers.

3. Check if the charging is done till the red light turns completely blue.

4. Check if the battery was not tampered with or exposed to any electrical damage.

5. Check if the charging port is not clogged with dirt. If so, please clean it with a cotton swab.

6. Please check if the adapter and charging cable supports fast charging.​

1. Check if the connected device does not have any equalizer settings applied.

2. Check if the device has issues even after moving it closer to the connected device and removing any obstructions.

3. Check if the distortion or quality lowers at all volumes or only at high volumes.

4. Check using different media players and different devices and if the distortion happens on all devices or only on specific ones.

5. Check to see if the earbuds have ear wax accumulated. If so, please clean it with a cotton swab and alcohol, after doing so gently blow dry it from a distance

1. Check if the connected device does not have any equalizer settings applied.

2. Check using different media players and different devices and if the volume change happens on all devices or only on specific ones.

Yes, Rockerz 255 Pro earphones have a dedicated mic perfect for calls and recording.

1. Check to see if the microphone is not blocked by any particles.

2. Check to see if the microphone is held at an adequate distance for it to be able to pick up the voice.

3. Check if the microphone was not exposed to any hazards like direct sunlight or fire.

4. Check if the microphone was not exposed to water above the resistance or dipped in any liquid.

1. Check to see if the device has been properly charged first, till the red light turns blue.

2. Check if the voltage of the charger is correct for the device, use only 5V 2A Chargers.

3. Check if the device was not subject to any mishandling, broken wires, exposure to direct sunlight, or hazards like fire.

​Check if the controls do not work while connected to another device

Check to forget the device and re-pair it.

Check if the media player supports such controls.

Check if the controls do not function on-call or on other media players

Check if the device was not subject to any mishandling, broken wires, exposure to direct sunlight, or hazards like fire.

1. Check if the pairing device has the feature enabled. Google Assistant or Siri should be enabled to use this feature from your device.

2. Please follow the steps carefully, long press for 2 seconds and release, this should allow Google Assistant or Siri to pop up on the media screen of the device. Though under some circumstances, this feature may or may not work on some devices which may be restricted by default.

1. Short press the (+) button to increase volume.

2. Short press the (-) button to increase volume.

Press the multifunction button to play/pause music.

1. To answer an incoming call short press the center multifunction button.

2. To end the call, press the center multifunction button for about 1 second.

1. Long press the (Volume +) button to skip forward to the next track.

2. Long press the (Volume -) button to go back to the previous track.

Long press the multifunction button for 1.5-2 seconds to activate Voice Assistant. (Make sure your phone’s Voice Assistant is enabled before use).

ASAP Charge is boAt’s very own patented technology. It lets your device charge at an incredible charging speed (which may vary under some circumstances) where 10 mins of charging can give up to 10 hours of playback time.

Yes, it does. But for this codec to work, the media device must have this feature supported too.

Refer to the link to know if your device is having aptX:   https://www.aptx.com/taxonomy/term/11?page=0

Rockerz 255 Pro does feature low latency for all entertainment needs. While gaming is still subjective though because it all depends on the media device too. It is okay for casual gaming, but not professional gaming.

Yes, it does. The Clear Voice Capture (cVc) technology is used for noise cancelling and enhancing selective listening. ​

Yes, Rockerz 255 Pro in-ear headphones have IPX5 dust and water resistance making them perfect for sports and adventures.

Rockerz 255 Pro takes 1.5H to fully charge. It does not support fast charging.

No. Rockerz 255 Pro does not support wireless charging.

No, it cannot be charged via micro-USB. You need a Type-C cable to charge the Rockerz 255 Pro. It is recommended to use the one provided with the product.

Yes, Rockerz 255 Pro wireless headphones can be charged with a mobile charger.