1. Check to see if the device is in pairing mode – Hold the Multifunction button for 5 seconds until the red and blue LED light ON the device starts flashing alternately.

2. Check if the device is in the range of Bluetooth (usually 10m) and if there are any obstructions in between.

3. Check if it works after clearing the pairing list on the device, long press both the volume buttons for 5 seconds at the same time. The white LED stays on for 2 seconds to indicate the same. This will clear all the paired devices history from the device.

4. Check if the connected device supports Bluetooth connections.

5. Check if it is a passcode issue and if so enter '0000' or '1234'.

6. Check to see if the connected device to does not have any software issues – Check to forget the device on Bluetooth and update the mobile software.

1. Connect the earphones to the first device then turn off the Bluetooth of the first device and turn off the earphones.

2. Turn on the earphones and connect to the second device and then turn on the Bluetooth of the first device. The earphone will get connected to both the devices.

3. If not, connect the first device manually once again to activate dual pairing.

1. Check to Pair the boAt Rockerz 255 Max to first phone as per usual pairing procedure, then switch it off. Then switch on the earphone again and enter pairing mode, enable Bluetooth function in second phone, find earphone’s Pairing Name “boAt Rockerz 255 Max" and pair to second phone per usual procedure. Switch off earphone one more time. Then simply switch on earphone, without entering pairing mode (a short press until white light comes on). The earphone should automatically re-connect to the last connected phone (which is the second phone). Then find headset “boAt Rockerz 255 Max" in first phone’s Bluetooth setting, select this to pair to first phone. Both phones should now be paired to the earphone.

2. Check to try dual pairing with other devices to see if it works with them.

• Unpaire the device from bluetooth and then power it On.

• While the pairing LEDs are blinking, long press both the volume buttons for 5 seconds at the same time. The white LED stays on for 2 seconds to indicate the same. This will clear all the paired devices history from the device.

1. Use the Micro USB cable to connect headphones to your computer or adaptor device made for USB charging. 

2. A Red LED indicator will turn ON when the headphones are charging.

3. The Red LED will turn OFF when the headphones are fully charged.

1. Check to see if the charging wire being used is working – check to use another charging wire or try using the wire on another device.

2. Check if the voltage of the charger is correct for the device, use only 5V 2A chargers.

3. Check if the charging is done till the red light turns completely blue.

4. Check if the battery was not tampered with or exposed to any electrical damage.

5. Check if the charging port is not clogged with dirt. If so, please clean it with a cotton swab.

6. Please check if the adapter and charging cable support fast charging.

1. Check if the connected device does not have any equalizer settings applied.

2. Check if the device has issues even after moving it closer to the connected device and removing any obstructions.

3. Check if the distortion or quality lowers at all volumes or only at high volumes.

4. Check using different media players and different devices and if the distortion happens on all devices or only on specific ones.

5. Check to see if the earbuds have ear wax accumulated. If so, please clean it with a cotton swab and alcohol, after doing so gently blow dry it from a distance.

1. Check if the connected device does not have any equalizer settings applied.

2. Check using different media players and different devices and if the volume change happens on all devices or only on specific ones.

• Yes, Rockerz 255 Max earphones have a dedicated mic perfect for calls and recording.

1. Check to see if the microphone is not being blocked by any particles.

2. Check to see if the microphone is being held at an adequate distance for it to be able to pick up the voice.

3. Check if the microphone was not exposed to any hazards like direct sunlight or fire.

4. Check if the microphone was not exposed to water above the resistance or dipped in any liquid.

1. Check to see if the device has been properly charged first, till the red light turns blue.

2. Check if the voltage of the charger is correct for the device, use only 5V 2A Chargers.

3. Check if the device was not subject to any mishandling, broken wires, exposure to direct sunlight, or hazards like fire.

1. Check if the controls do not work while connected to another device

2. Check to forget the device and re-pair it.

3. Check if the media player being used supports such controls.

4. Check if the controls do not function on the call and other media players

5. Check if the device was not subject to any mishandling, broken wires, exposure to direct sunlight, or hazards like fire.

1. Check if the pairing device has the feature enabled. Google Assistant or Siri should be enabled to use this feature from your device.

2. Please follow the steps carefully, long press for 2 seconds and release, this should allow Google Assistant or Siri to pop up on the media screen of the device. Though under some circumstance, this feature may or may not work on some devices which may be restricted by default.

1. Short press the volume +/- button in steps to increase/decrease the volume.

2. There will be a ‘tone’ when the sound volume reaches its maximum.

• While playing music, short press the multi-function button once to play/pause the music.

1. Answer Call: Short press the multi-function button once to receive an incoming call. There will be a ‘tone’ and the call will get answered.

2. End Call: Short press the multi-function button once to end an ongoing call. There will be a ‘tone’ and the call will get ended.

3. Reject Call: Press and hold the multi-function button for 2 seconds in the call ring status. There will be a ‘tone’ and the call will get rejected.

1. Previous Track: While playing music, press and hold volume (-) button for 2 seconds to move to the previous track.

2. Next Track: While playing music, press and hold volume (+) button for 2 seconds to move to the next track

• Long pressing the multi-function button for 2 seconds will lead to activating ‘Google Assistant’ for Android devices and ‘Siri’ for iOS devices

• Double press the multi-function button to switch among the EQ modes, viz. Signature Mode (Bass-centric); Pop Mode or Balanced Mode.

• Triple press the multi-function button to switch to low latency mode also known as BEAST Mode. Triple press the multi-function button again to return to normal music mode.

• For ASAP charge to take place effectively, kindly charge the product with an adapter with TYPE –C 5V 3A specification.

• ASAP Charge is boAt’s very own patented technology. It lets your device charge at an incredible charging speed (which may vary under some circumstances) where 10 mins of charging can give up to 10 hours of playback time.

• Yes, it does. But for this codec to work, the media device must have this feature supported too.

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• Rockerz 255 Max does feature low latency for all the entertainment needs. While gaming is still subjective though because it all depends on the media device too. It is okay for casual gaming, but not professional gaming.

• Yes, it does. The Clear Voice Capture (CVC) technology is used for noise canceling and enhancing selective listening.

• This does not need any trigger for it to activate. Once connected with your device, the processors initiate internal run for low latency automatically.

• boAt Rockerz 255 Max earphones are IPX4 certified which means it can withstand up to low pressure water jet spray but it cannot withstand submerging it into the water. It is recommended not to use it during swimming sessions.