Check to see if the device is in pairing mode – Hold the Multifunction button for 5 seconds until the red and blue LED light ON the device starts flashing alternately.

Check if the device is in the range of Bluetooth (usually 10m) and if there are any obstructions in between.

Check if it works after clearing the pairing list on the device, Press and hold the volume "+" button and the Power button for about 5 seconds in standby mode to clear paired list of devices.

Check if the device being connected to supports Bluetooth connections.

Check if it is a passcode issue and if so enter '0000' or '1234'.

Check to see if the device being connected to does not have any software issues – Check to forget the device on Bluetooth, update the mobile software.

1. Check to Pair the boAt Rockerz 245 V2 to first phone as per usual pairing procedure, then switch it off. Then switch on the earphone again and enter pairing mode, enable
   Bluetooth function in second phone, find earphone’s Pairing Name “boAt Rockerz 245 V2" and pair to second phone per usual procedure. Switch off earphone one more time. Then simply switch ON earphone, without entering pairing mode (a short press until white light comes on). The earphone should automatically re-connect to the last connected phone (which is the second phone). Then find headset “boAt Rockerz 245 V2" in first phone’s Bluetooth setting, select this to pair to first phone. Both phones should now be paired to the earphone.

2. Check to try dual pairing with other devices to see if it works with them.

Use a Micro USB charging cable to charge the earphone through either a laptop or an adaptor.

1. Check to see if the charging wire being used is working – check to use another charging wire or try using the wire on another device.

2. Check if the voltage of the charger is correct for the device, use only 5V 2A chargers.

3. Check if the charging is done till the red light turns completely blue.

4. Check if the battery was not tampered with or exposed to any electrical damage.

5. Check if the charging port is not clogged with dirt. If so, please clean it with a cotton swab.

6. Please check if the adapter and charging cable support fast charging.

1. Check if connected device does not have any equalizer settings applied.

2. Check if the device has issues even after moving it closer to the connected device and removing any obstructions.

3. Check if the distortion or quality lowers at all volumes or only at high volumes.

4. Check using different media players and different devices and if the distortion happens on all devices or only on specific ones.

5. Check to see if the earbuds have ear wax accumulated. If so, please clean it with cotton swab and alcohol, after doing so gently blow dry it from a distance.

1. Check if connected device does not have any equalizer settings applied.

2. Check using different media players and different devices and if the volume change happens on all devices or only on specific ones.

Yes, Rockerz 245 V2 earphones has a dedicated mic perfect for calls and recording.

1. Check to see the microphone is not being blocked by any particles.

2. Check to see if the microphone is being held at the adequate distance for it to be able to pick up the voice.

3. Check if the microphone was not exposed to any hazards like direct sunlight or fire.

4. Check if the microphone was not exposed to water above the resistance or dipped in any liquid.

1. Check to see if the device has been properly charged first, till the red light turns blue.

2. Check if the voltage of the charger is correct for the device, use only 5V 2A Chargers.

3. Check if the device was not subject to any mishandling, broken wires or exposed to
   direct sunlight or hazards like fire.

1. Check if the controls do not work while connected to another device

2. Check to forget the device and re-pair it.

3. Check if the media player being used supports such controls.

4. Check if the controls do not function on call or other media players

5. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire.

1. Check if the pairing device has the feature enabled. Google Assistant or Siri should be enabled to use this feature from your device.

2. Please follow the steps carefully, long press for 2 seconds and release, this should allow Google Assistant or Siri to pop up on the media screen of the device. Though under some circumstance, this featuremay or may not work on some devices which may be restricted by default.

1. Short press the (+) button to increase volume.

2. Short press the (-) button to increase volume.

Press the multifunction button to play/pause music.

1. Single press the MFB button to attend an incoming call.

2. Single press the MFB button to end an ongoing call.

1. Long press the (Volume +) button to skip forward to next track.

2. Long press the (Volume -) button to go back to previous track.

Long press the multifunction button for 1.5 seconds to activate Voice Assistant. (Make sure your phone’s Voice Assistant is enabled before use).

ASAP Charge is boAt’s very own patented technology. It lets your device charge at an incredible charging speed (may vary under some circumstance) where 10 mins of charging can give up to 10 hours of playback time.

No. Rockerz 245 V2 does not support aptX.

No. Rockerz 245 V2 does not support low latency.

No. Rockerz 245 V2 does not support cVc technology.

Rockerz 245 V2 takes 1.5H to fully charge. It supports fast charging.

Yes, Rockerz 245 V2 wireless earphones can be charged with a mobile charger.

Rockerz 245 V2 earphones are IPX5 certified which means it can withstand up to low pressure water jet spray but it cannot withstand submerging it into the water. It is recommended not to use it during swimming sessions.