Check to see if the device is in pairing mode – Hold the Multifunction button for 5 seconds until the red and blue LED light on the device starts flashing alternately.

Check if it works after clearing the pairing list on the device, Press and hold the volume "+" button and the volume "-" button for about 5 seconds in standby mode to clear paired list of devices.

The device should be in the range of Bluetooth (usually 10m) and if there are any obstructions in between.

Check if the device being connected to supports Bluetooth connections

In case it is a passcode issue then enter '0000' or '1234'

Check to see if the device being connected to does not have any software issues – Check to forget the device on Bluetooth, update the mobile software

Check if restarting the device resolves the issue.

Factory reset the device.

Check if the same problem happens for different devices and media players.

Check if there are any obstructions between the earphones and the device and clear them- move the device at a closer range to the earphones and see if it still affects it.

Connect the earphones to the first device then turn off the Bluetooth of the first device and turn off the earphones.

Turn on the earphones and connect to the second device and then turn on Bluetooth of the first device. The earphones will get connected to both the devices.

If not, connect the first device manually once again to activate dual pairing.

Check to pair boAt Rockerz 245 Pro to the first phone as per usual pairing procedure. Select “boAt Rockerz 245 Pro” from the list of available Bluetooth devices and then switch off both the earphones and the Bluetooth of the first phone.

After this, switch on the earphones. Then switch On the Bluetooth function of the second phone.

Scan and search the earphone’s pairing name “boAt Rockerz 245 Pro” and pair to the second phone. Then simply switch on the first phone’s Bluetooth.

The earphones should reconnect to the first phone and both phones should now be paired to the earphones.

Check to try dual pairing with other devices to see if it works with them

Check to see if the charging wire being used is working – check to use another charging wire or try using the wire on another device.

Check if the voltage of the charger is correct for the device, use only 5V 2A chargers.

Check if the charging is done till the red light turns completely blue.

Check if the battery was not tampered with or exposed to any electrical damage.

Check if the charging port is not clogged with dirt. If so, please clean it with a cotton swab.

Please check if the adapter and charging cable support fast charging.

Low Battery : When the remaining talk time is less than 20%, ‘Low Battery’ prompt is made through the neckbands every 10 minutes and red LED flashes quickly to indicate it.

Charging : Solid red LED indicates that the neckbands are being charged. (Note: neckband cannot be turned on while charging)

Fully Charged : Once the neckbands are fully charged, it is indicated by the red LED getting turned off.

Check if connected device does not have any equalizer settings applied. Go to the connected device's sound settings and set the Equalizer to Normal/ Default/ Zero/ None.

Reset the device or clear the paired devices list.

Check to see if the earbuds have ear wax accumulated. If so, please clean it with cotton swab and alcohol, after doing so gently blow dry it from a distance.

Ensure that there are no obstruction between your Rockerz 245 Pro and the connected device and they are within the Bluetooth range (10 meters).

Check if connected device does not have any equalizer settings applied. Go to the connected device's sound settings and set the Equalizer to Normal/ Default/ Zero/ None.

Reset the device or clear the paired devices list.

Reset your Rockerz 245 Pro.

Ensure the microphone is not being blocked by any particles.

Check to see if the microphone is being held at the adequate distance for it to be able to pick up the voice.

Now check if your voice is getting recorded on a voice recorder to understand if your mic is working.

Check if the microphone was not exposed to any hazards like direct sunlight or fire or to water above the resistance or dipped in any liquid.

Check to see if the device has been properly charged first, till the red light turns blue.

Check if the voltage of the charger is correct for the device, use only 5V 2A (output) chargers.

Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire.

Check if the controls do not work while connected to another device

Check to forget the device and pair it again.

Check if the media player being used supports such controls.

Check if the controls do not function on call or other media players

Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire.

Check if the pairing device has the feature enabled. Google Assistant or Siri should be enabled to use this feature from your device.

Please follow the steps carefully, long press for 2 seconds and release, this should allow Google Assistant or Siri to pop up on the media screen of the device. Though under some circumstance, this feature may or may not work on some devices which may be restricted by default..

Unpair/forget your neckband from the connected device.

Long press both the volume buttons for 5 seconds at the same time.

The blue LED stays on for 2 seconds to indicate the same. This will clear all the paired devices history from the device

Answer Call : Short press the MFB (multifunction button) once to receive an incoming call. There will be a ‘tone’ and the call will get answered.

End Call : Short press the MFB (multifunction button) once to end an ongoing call. There will be a ‘tone’ and the call will get ended.

Short press the volume ‘+’ button in steps to increase the volume. There will be a voice prompt when the sound volume reaches its maximum level.

Short press the volume ‘-‘ button in steps to decrease the volume

Yes, it does. But in order this codec to work the media device must have this feature supported too.

Refer the link to know if your device is having aptX : https://www.aptx.com/taxonomy/term/11?page=0