Resetting the device usually resolves such issues. To perform a reset:

NOTE: Before performing a reset, clear "Rockerz 202" from your device's pairing history.

1. Press and hold the volume ‘+’ and ‘-‘ buttons for 5 seconds at the same time.

2. The red and blue LEDs will flash for 1 second to indicate that all paired devices have been cleared.

3. Now, turn off the earphones and then turn them on again to enter pairing mode.

4. Reconnect the earphones to your device.

5. If the issue does not resolve through reset, then try to manually Power Off and then Power On.

To dual pair, first, connect the earphones to the first device as per the usual pairing procedure.

1. Select “boAt Rockerz 202” from the list of available Bluetooth devices, then switch off both the earphones and the Bluetooth of the first phone.

2. After this, switch on the earphones and connect to the second device.

3. Then turn on the Bluetooth of the first device, and the earphones should reconnect.

4. If the earphones do not reconnect automatically, connect the first device manually once again to activate dual pairing.

5. Check to try dual pairing with other devices to see if it works with them.

• To charge the neckband, plug one end of the USB type-C cable into the neckbands and connect the other end to a computer or wall adapter.

1. Check to see if the charging wire being used is working – check to use another charging wire or try using the wire on another device.

2. Check if the voltage of the charger is correct for the device, use only 5V/2A chargers.

3. Check if the charging is done till the red LED turns OFF.

4. Check if the battery was not tampered with or exposed to any electrical damage.

5. Check if the charging port is not clogged with dirt. If so, please clean it with a cotton swab.

6. Please check if the adapter and charging cable support fast charging.

1. For optimal charging, use a wall adapter with specifications of 5V/2A.

2. The cable should be a standard cable with 35 strands @ 0.10mm diameter/strand.

3. Any other accessory can be used for charging the earphones if the above norms are followed.

1. Go to the sound settings of your phone and set the equalizer to normal/ default/ none/ 0.

2. Perform a factory reset.If the earphones are clogged with ear wax, simply clean the earphones to restore the original sound.

3. In case the earphones have water droplets, use the blow dryer to dry out any water from a distance (Caution - Prevent your product from overheating through the dryer).

1. Check if the connected device does not have any equalizer settings applied.

2. Check using different media players and different devices and whether the volume change happens on all devices or only on specific ones.

1. Check to see if the device has been properly charged first, till the red light turns OFF.

2. Check if the voltage of the charger is correct for the device, use only 5V 2A Chargers.

3. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire.

To troubleshoot control issues:

1. Check if the controls do not work while being connected to another device.

2. Check if the media player being used supports such controls and if the controls do not function on a call or with other media players.

3. Check if the controls have been physically damaged or exposed to any hazards.

1. Check if the pairing device has the feature enabled. Google Assistant or Siri should be enabled to use this feature from your device.

2. Please follow the steps carefully, long press the Multifunction Button (MFB) for 1.5 seconds and release; this should allow Google Assistant or Siri to pop up on the media screen of the device. Though under some circumstances, this feature may or may not work on some devices which may be restricted by default.

1. Try restarting the device.

2. Perform a factory reset.

3. Make sure there are no objects between your earphones and your connected device.

4. Try moving your device closer to the earphones to see if the connection improves.

5. Look closely at the microphone hole for any dirt or earwax. If the microphone seems blocked, gently clean that area.

1. In any mode, press and hold the Multifunction Button (MFB) for 5 seconds.

2. A voice tone will confirm the same, and the red LED will flash for 1 second before the device turns off.

1. Unpair/forget your neckband from the connected device.

2. Press and hold both the volume ‘+’ and ‘-‘ buttons for 5 seconds at the same time to clear all paired devices.

3. Both the red and blue LEDs flash for 1 second to indicate this.

1. When switched off, press and hold the multifunction button (Multifunction Button (MFB)) for 3 seconds to switch the earphones on and put them into pairing mode.

2. The earphones will automatically enter in pairing mode with a prompt; the blue and red LEDs will flash alternatively to indicate the same.

3. Open Bluetooth on your device and search for ‘Rockerz 202’ in the list of available devices.

4. Choose ‘Rockerz 202’ from the list and if asked, enter the pairing password ‘0000’ to establish Bluetooth connectivity.

5. Once successfully connected, the blue LED remains switched on for 3 seconds to indicate the same.

1. Connect the earphones to the first device then turn off the Bluetooth of the first device and turn off the earphones.

2. Turn on the earphones and connect to the second device and then turn on the Bluetooth of the first device.

3. The earphones will get connected to both the devices.

4. If not, connect the first device manually once again to activate dual pairing.

• Short press the Multifunction Button (MFB) once to answer an incoming call or end an ongoing call

1. Short press the volume +/- button in steps to increase or decrease the volume respectively.

2. There will be a ‘tone’ when the sound volume reaches its maximum or minimum level.

1. Short press the Multifunction Button (MFB) once to end an ongoing call.

2. Press the Multifunction Button (MFB) for 2 times in the call ring status when you receive an incoming call to reject it.

• Short press the Multifunction Button (MFB) once to play or pause a track

• Previous Track : While playing music, press and hold the volume (-) button for 1.5 seconds to move to the previous track.

• Next Track : While playing music, press and hold the volume (+) button for 1.5 seconds to move to the next track.

• Long pressing the Multifunction Button (MFB) for 1.5 seconds will activate ‘Google Assistant’ for Android devices and ‘Siri’ for iOS devices.

• ASAP Charge is boAt’s very own patented technology. It lets your device charge at an incredible charging speed (may vary under some circumstance) where 10 mins of charging can give up to 10 hours of playback time. ​

1. Power On: The blue LED flashes for 1 second.

2. Power Off: The red LED will flash for 1 second.

3. Clear Paired Devices: Both the red and blue LEDs flash for 1 second.

4. Auto Pairing Status: Red and blue LEDs light up alternatively.

5. Pairing Successful: The blue LED stays on for 3 seconds.

6. Low Battery: The red LED flashes quickly.

7. Charging: A solid red LED indicates the earphones are being charged.

8. Fully Charged: The red LED indicator turns off.

• Rockerz 202 does feature low latency for all the entertainment needs. It is okay for casual gaming, but not professional gaming.

• Yes, it does.

1. The boAt Rockerz 202 earphones are IPX5 certified, which means they can withstand up to low-pressure water jet spray but cannot withstand being submerged in water.

2. It is recommended not to use these earphones during swimming sessions.