Warranty FAQs

 Updated 

A warranty can help ensure your peace of mind.

To help you solve your biggest problems quickly, we’ve put together a collection of the most common Warranty FAQs.

Step 1: Go to "www.support.boat-lifestyle.com"

Step 2: Click on "Claim your warranty"

Step 3: Fill out the form and check for service center availability

In this section, you can claim a warranty by filling out a form. Also, you can check for the nearest service center.

  • Product Group: Enter your product category (Example: Wired earphones/Bluetooth earphones)

  • Product: Select the model of the product (Example: boAt Rockerz 500 Red).

  • Pin code: Enter the pin code that is serviceable at your location. If the pin code is not serviceable, try to enter an alternate address.

  • Visit your nearest service center if the pin code entered falls under the serviceable area.

Step 4: If the service center is not available near your location, another form "Complaint Registration" will appear on the screen. Fill out this form and then you will be eligible for door-to-door replacement.

To check the status of your warranty, please refer to the video mentioned below or refer to the following steps:

Step 1: Go to "https://support.boat-lifestyle.com/".

Step 2: Click on "Track your Warranty Ticket".

Step 3: Enter Your registered mobile number and ticket number and then click on submit.

Step 4: Your warranty status will appear on the screen.

To get your invoice of the purchase please follow these steps:

1. Boat website: Visit the seller website www.boat-lifestyle.com 
-> Login to your account (If you don’t have an account, please create one
using the same email ID which was used to place the order) -> Click on “My
account” section in the top right corner of the webpage -> Click on “Manage
your order” -> Click “Download” in the Invoice column against the order for
which you need the invoice.

2. Amazon: Login into Amazon -> Go to ‘Returns & Orders’ -> Click Invoice (drop-down) - Invoice 1 or P-slip/Warranty 1

3. Flipkart: Login into Flipkart -> Go to your order -> Select Order -> Download Invoice

4. Snapdeal: Login into Snapdeal -> Go to your order -> Get Invoice.

5. Paytm: Paytm sends an email to the customer (Invoice Copy) Or Kindly
contact the seller in order to get the Invoice

6. Myntra: Myntra sends an email to the customer (Invoice copy) Or Kindly
contact the seller in order to get the invoice.

7. Nykaa: Visit the seller website www.nykaa.com -> Login to your account -> Hover over your profile name in the top right corner and click on “My Orders” -> Select the respective order and click on “Download Invoice”.

8. Paytm: Visit the seller website www.paytmmall.com
 -> Login to your account -> Click on “My Orders” -> Click on the
order for which you need the invoice ->Click on the Invoice option on the
order details page

9. Tata Cliq: Visit the seller's website www.tatacliq.com -> Login to your account -> Visit “My Orders” in the “My account” section -> You will find the Download/ Request invoice option on the order details page. Any Offline Store: Please contact the respective seller to get the invoice for the product.

  • Usually, after issuing the replacement product, it takes around 0-5 business days to deliver the shipment to your doorstep.

  • If the replacement product has not been picked even after 5 business days then kindly email your query at info@imaginemarketingindia.com for all the warranty and service-related issues or call Customer Service on 022-6918-1920 for further assistance.

  • The Turnaround time (TAT) for picking up the faulty product unit is between 0-3 business days right from creating the AWB (Airway Bill) of our courier partners.

  • If this issue persists and exceeds the TAT then please email your query at info@imaginemarketingindia.com for all the warranty and service-related issues or call Customer Service 022-6918-1920 for further assistance.

Drop your query at Corporates@imaginemarketingindia.com and the concerned person will get back to you at the earliest possible.