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Order Related

 Updated 

Are you facing any order-related issues? We are here to help you with a list of some helpful queries that can resolve your problem.

  1. Before the order is dispatched, cancel the order on the website and place the order again with the correct address.

  2. Contact our customer care team to change the delivery address.

  • By Email: info@imaginemarketingindia.com

  • By Phone: +912249461882

Note: The delivery address cannot be changed once the product has been dispatched from our warehouse.

1. Before Dispatch: You have the option to cancel your order before it is dispatched from our warehouse. If you have an existing account, follow the steps mentioned below:


However, if you do not have an account and signed in as a guest user - we
advise you to create your account with the same guest user mail id. This way
you’ll have access to your current and all past order details.

2. After Dispatch: Since the order has already been packed and/or dispatched, the cancellation option is not available.

To get your invoice for the purchase please follow these steps:

1. Boat website: Visit the seller website www.boat-lifestyle.com 
-> Login to your account (If you don’t have an account, please create one
using the same email ID which was used to place the order) -> Click on “My
account” section in the top right corner of the webpage -> Click on “Manage
your order” -> Click “Download” in the Invoice column against the order for
which you need the invoice.

2. Amazon: Login into Amazon

-> Go to ‘Returns & Orders’ -> Click Invoice (drop-down) - Invoice 1 or P-slip/Warranty 1

3. Flipkart: Login into Flipkart

-> Go to your order -> Select Order -> Download Invoice

4. Snapdeal: Login into Snapdeal

-> Go to your order -> Get Invoice.

5. Paytm: Paytm sends an email to customer (Invoice Copy) Or Kindly contact the seller in order to get the Invoice.

6. Myntra: Myntra sends an email to customer (Invoice copy) Or Kindly contact the seller in order to get the invoice.

7. Nykaa: Visit the seller website www.nykaa.com -> Login to your account -> Hover over your profile name in the top right corner and click on “My Orders” -> Select the respective order and click on “Download Invoice”

8. Paytm: Visit the seller website www.paytmmall.com
 -> Login to your account -> Click on “My Orders” -> Click on the order for which you need the invoice ->Click on the Invoice option on the order details page

9. Tata Cliq: Visit the seller's website www.tatacliq.com -> Login to your account -> Visit “My Orders” in the “My account” section -> You will find the Download/ Request invoice option on the order details page

10. Any Offline Store: Please contact the respective seller to get the invoice for the product

  1. Before the order is dispatched, cancel the order on the website and place the order again with the desired product color.

  2. Changes/modifications requested in products, contact number, address, and/or Pin code cannot be processed because we cannot make any changes in the order once completed. We would suggest you cancel the order and place another order with the correct information.

Note: Product Colour cannot be changed once the product has been dispatched from our warehouse.

  1. Please get in touch with the customer care executive of the respective courier partner to know the exact status of your shipment. OR

  2. Contact the boAt support team at 022-6918-1920. You can also email your query at info@imaginemarketingindia.com within 48 hours otherwise our team will not be able to help you for resolving the issue.