Order Related
order related queries
Updated
4 months ago
, by boAt Support
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Are you facing any order-related issues? We are here to help you with a list of some helpful queries that can resolve your problem.
Before the order is dispatched, cancel the order on the website and place the order again with the correct address.
Contact our customer care team to change the delivery address.
By Email: info@imaginemarketingindia.com
By Phone: +912249461882
Note: The delivery address cannot be changed once the product has been dispatched from our warehouse.
1. Before Dispatch: You have the option to cancel your order before it is dispatched from our warehouse. If you have an existing account, follow the steps mentioned below:
Login to your account
Go to manage your order: https://www.boat-lifestyle.com/apps/ret
Cancel the desired order.
However, if you do not have an account and signed in as a guest user - we advise you to create your account with the same guest user mail id. This way you’ll have access to your current and all past order details.
2. After Dispatch: Since the order has already been packed and/or dispatched, the cancellation option is not available.
To get your invoice of the purchase please follow these steps:
1. Boat website: Visit the seller website www.boat-lifestyle.com
-> Login to your account (If you don’t have an account, please create one using the same email ID which was used to place the order)
-> Click on “My account” section in the top right corner of the webpage
-> Click on “Manage your order”
-> Click “Download” in the Invoice column against the order for which you need the invoice.
2. Amazon:
-> Login into Amazon
-> Go to ‘Returns & Orders’
-> Click Invoice (drop-down) - Invoice 1 or P-slip/Warranty 1
3. Flipkart:
-> Login into Flipkart
-> Go to your order
-> Select Order
-> Download Invoice
4. Snapdeal:
-> Login into Snapdeal
-> Go to your order
-> Get Invoice.
5. Paytm: Paytm sends an email to the customer (Invoice Copy) Or Kindly contact the seller in order to get the Invoice
6. Myntra: Myntra sends an email to the customer (Invoice copy) Or Kindly contact the seller in order to get the invoice.
7. Nykaa: Visit the seller website www.nykaa.com
-> Login to your account
-> Hover over your profile name in the top right corner and click on “My Orders”
-> Select the respective order and click on “Download Invoice”.
8. Paytm: Visit the seller website www.paytmmall.com
-> Login to your account -> Click on “My Orders”
-> Click on the order for which you need the invoice
->Click on the Invoice option on the order details page
9. Tata Cliq: Visit the seller's website www.tatacliq.com
-> Login to your account
-> Visit “My Orders” in the “My account” section
-> You will find the Download/ Request invoice option on the order details page. Any Offline Store: Please contact the respective seller to get the invoice for the product.
Before the order is dispatched, cancel the order on the website and place the order again with the desired product color.
Changes/modifications requested in products, contact number, address, and/or Pin code cannot be processed because we cannot make any changes in the order once completed. We would suggest you cancel the order and place another order with the correct information.
Note: Product Colour cannot be changed once the product has been dispatched from our warehouse.
Please check with your neighbors and/or the security personnel of your building/home in case they have received the delivery
If you still do not find the package, you can try reaching out to the courier delivery boy through phone (if the contact information is available in the delivery message)
In case your issue is still not resolved, contact the boAt support team at 022-6918-1920. You can also email your query at info@imaginemarketingindia.com within 48 hours from the marked date of delivery. Post the issue is raised with boAt support, we will investigate and get back to you within 7 to 10 working days with a resolution.
Please note that the query has to be raised within 48 hours of the courier being marked delivered, else we will not be able to help in this case.
You can raise your concern with us by following these steps:
Visit our website: https://www.boat-lifestyle.com/
Log in to your account
Go to manage your order section Click on exchange and then select the appropriate reason out of the available options.
After receiving your concern, it will take around 7 to 10 working days for us to investigate the matter and get back to you with a resolution.
For any further queries or concerns you can contact our boAt support team at 022-6918-1920 or email us at info@imaginemarketingindia.com
Please note that the query has to be raised within 48 hours of the courier being delivered, else we will not be able to help in this case.
