1. Check if the device is in pairing mode and indicate that by alternating green and red LED flashes on either earbud.

2. Check if the device is in the range of Bluetooth (usually 10m) and if there are any obstructions in between.

3. Check if the connected device supports Bluetooth connections or not.

4. Check if it is a passcode issue and if so enter 0000 / 1234.

5. Check if the device connected device does have any software issues or not – Check to forget the device on Bluetooth and update the mobile software, if it still does not work try factory resetting the device.

1. Check when both the earbuds are taken out of the charging case, the earbuds will enter into the Connection Mode, indicated by light blue LED flashes.

2. If one of them fails to smart power on, to manually switch the earbuds on (Manual Power On), long touch the CTC for 3 seconds on both Left and Right earbuds for switching them on until the LED light begins to flash in red and white colours.

3. Place the earbuds in the charging case and then try using them again. Check if it connects automatically.

4. Check and see if hard resetting the device work as desired or not.

5. Check if the earbuds are charging or not. If not then clean the earbuds and the charging case, especially the charging pins and connectors with a mild alcohol swab, and see if it goes into charging mode or not.

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