1. Check to see if the device has been properly charged first till the red light turns off from steady.

2. Check if the voltage of the charger is correct for the device, use only 5V 2A Chargers.

3. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire.

4. Check if the earcups are inserted well into our ear canal and the volume is not at zero level

5. Check if the cables are twisted/tangled, if so, untangle them to regain working condition.

1. Check if the touch controls are working or not while connected to another media device.

2. Check by forgetting the headphone in the Bluetooth settings of the media device and re-pair the headphone again with the media device.

3. Check if the media player being used for music supports such controls present in the headphone.

4. Check if the controls do not function on call or other media players or not.

5. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.

Note: Keep the headset plugged into computer’s USB SLOT while installing.

Step 1: Click on “Next” to start the installation.

Step 2: Click on “I accept the terms and conditions” and then “Next”.

Step 3: Click on “Install” to begin the installation.

​Step 4: Click “Finish” to restart the computer before you begin using the program.

Yes, IM00 headphones do have mic perfect for calls and recording.

Yes. Options like Volume Control, Sample Rate, Xear SingFX and Noise Reduction are available for microphone customization.​

1. Check to see the microphone is not being blocked.

2. Check to see if the microphone is being held at the adequate distance for it to be able to pick up the voice.

3. Check if the microphone was not exposed to any hazards like direct sunlight or fire.

4. Check if the microphone was not exposed to water above the resistance or dipped in any liquid.

5. Check if the mic hole is not clogged with dirt of sweat. If so, use cotton swab or toothpick to clean out the port holes or a dryer to dry out any water that maybe collected.

1. Check if connected device does not have any equalizer settings applied or not. If applied then change the equalizer setting to standard/normal and then check the sound of the headphone again.

2. Check if the device is in the range of Bluetooth (10m) and if there are any obstructions in between the headphone and the media device or not.

3. Check if the device has issues even after moving it closer to the connected device and removing any obstructions.

4. Check if the distortion or quality lowers at all volumes or only at high volumes.

5. Check the sound quality on different media players and different devices and if the distortion happens on all devices/media players or only on specific ones.

6. Check to see if the earcups have ear wax accumulated or not. If so, please clean it with cotton swab and mild alcohol, after doing so gently blow dry it from a distance.

1. Check if connected media device is having any equalizer settings applied or not. If applied then change the equalizer setting to standard/normal and then check the sound of the headphone again.

2. Check if the issue is occurring on different media players and in different devices or only in a single device or media player.

3. Check if connected device does not have any equalizer settings applied.

4. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.

5. Check if the buttons are not stuck between the control board and port. Use a tooth pick to pick out the button to bring it back to position.

1. Check if the pairing device has the feature enabled. Google Assistant or Siri should be enabled to use this feature from your device.

2. Touch and hold on the touchpad of the right earcup until default Voice Assistant wakes up on the media device. This should allow Google Assistant or Siri to pop up on your media screen. Though under some circumstance, this feature may or may not work on some devices which may be restricted by default.

3. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.

1. Plug you headset into computer’s USB SLOT (Any 2.0/ 3.0)

2. Adjust the volume before listening.

3. Adjust the microphone direction.

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1. Volume Scroll

2. Mic Mute: ON/OFF

3. LED Toggle Button: Switch among 5 modes (RGB Mix, Red, Green, Blue and pink).

Yes. Options like Volume Control, Sample Rate, Equalizer, Environment Effects, 7.1 Virtual Speaker Shifter, Xear SingFX, Xear Surround Max are available for Speaker Customization.

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Yes, Immortal 400 comes with Real RGB LEDs effects on ear-cups.

It is a USB gaming headphone designed exclusively for PC.

No. boAt Immortal IM400 is a USB gaming headphone designed exclusively for PC.

No. boAt Immortal IM400 is a USB gaming headphone designed exclusively for PC.

Yes, the Immortal 400 is perfect for long gaming hours. Its ultra-soft foam’s improved density greatly reduces the headset’s clamping force.

Immortal 200 is designed for PC gaming and thus comes with only a USB connectivity option.

Immortal 400 comes with 7.1 Channel Virtual Surround Audio and 50mm Drivers that makes them perfect for high-end audio gaming requirements.

Yes but not too much. It reduces the noise 50-60%.