1. Check to see if the device has been properly connected, i.e., the jack is properly inserted into the device

2. Check if there is any loose wiring.

3. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire.

1. Check if the controls do not work while connected to another device.

2. Check if the media player being used supports such controls and if they controls do not function on call or other media players.

3. Check if the controls have been physically damaged or exposed to any hazards.

4. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.

1. Check if connected device does not have any equalizer settings applied.

2. Check if the distortion or quality lowers at all volumes or only at high volumes.

3. Check to Check different media players and different devices and if the distortion happens on all devices or only on specific ones.

Check if connected device does not have any equalizer settings applied.

Check to Check different media players and different devices and if the volume change happens on all devices or only on specific ones.

No, it is not water resistant and water proof so it is advisable that you do not submerge the product inside water to avoid any mishap.

Yes, BassHeads 220 comes with passive noise cancellation.

Single click on the MFB button would result in answering an incoming call.

Once done talking, single click on the MFB button on the mic unit of the earphone once, would result in ending the call.

Press and hold the MFB button for 2 secs on the mic unit of the earphone would result in rejecting incoming calls

While playing music, single press on the MFB on the mic unit of the earphone would result in pausing the music

While on pause, Single press on the MFB on the mic unit of the earphone would result in playing the music again

While playing music, double pressing the MFB button results in skipping to the next track.

While playing music, triple pressing the MFB button results in going back to the previous track.