Check to see if the device has been properly connected, i.e., the jack is properly inserted into the device.

Check if there is any loose wiring.

Check if the device was not subjected to any mishandling, broken wires or exposed to direct sunlight or hazards like fire.

Check if the controls do not work when connected to another device.

Check if the media player being used supports such controls.

Note- In-built controls may vary for different phone models.

Check if the controls do not function on call or with other media players.

Check if the controls have been physically damaged or exposed to any hazards.

Check if the device was not subjected to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquids.

Check if the connected device does not have any equalizer settings applied.

Check if the device has issues even after moving it closer to the connected device and removing any obstructions.

Check if the distortion or quality lowers at all volumes or only at high volumes.

Check using different media players and different devices and if the distortion happens on all devices or only on specific ones.

Check if the problem occurs at all levels of charging or only at low charging levels.

Check to see if the earbuds have ear wax accumulated. If so, please clean it with cotton swab and alcohol. After doing so, gently blow dry it from a distance.

Check if the connected device does not have any equalizer settings applied.

Check using different media players and different devices and whether the volume change happens on all devices or only on specific ones.

Next Track: Press the MFB 2 times to skip to the next track.

Previous Track: Press the MFB 3 times to return to the previous track.

Answer Calls: Short press the MFB 1 time to answer an incoming call.

End Calls: Press and hold the MFB for 1 second to end an ongoing call.

Reject Calls: Press and hold the MFB for 1 second in the call ring status to reject the call. Note: Some devices may not support accept/reject call function due to the mobile device’s compatibility issues.

No, these earphones are not waterproof, and it is not water resistant, so it is advisable that you do not submerge the product inside water to avoid any mishap.

The earphones are also not shockproof.