1. Check if connected device does not have any equalizer settings applied.

2. Check if the device has issues even after moving it closer to the connected device and removing any obstructions.

3. Check if the distortion or quality lowers at all volumes or only at high volumes.

4. Check using different media players and different devices and if the distortion happens on all devices or only on specific ones.

5. Check to see if the earbuds have ear wax accumulated. If so, please clean it with cotton swab and alcohol. After doing so, gently blow dry it from a distance

1. Check if connected device does not have any equalizer settings applied.

2. Check using different media players and different devices and whether the volume change happens on all devices or only on specific ones.

1. Check to see if the device has been properly connected, i.e., the jack is properly inserted into the device.

2. Check if there is any loose wiring.

3. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire.

1. Check to see if the device has been properly connected, i.e., the jack is properly inserted into the device.

2. Check if there is any loose wiring.

3. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire.

1. Check if the controls do not work when connected to another device.

2. Check if the media player being used supports such controls.

3. Check if the controls do not function on call or with other media players.

4. Check if the controls have been physically damaged or exposed to any hazards.

5. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquids.

1. Check if the pairing device has the feature enabled. Google Assistant or Siri should be enabled to use this feature from your mobile device.

2. Please follow the steps carefully - Press and hold the MFB to activate the voice assistant. This should allow Google Assistant or Siri to pop up on the media screen of the device.

Note : This feature may not work on some devices if restricted by default or due to the mobile device’s compatibility issues.

1. Check to see the microphone is not being blocked by any particles or obstructions.

2. Check to see if the microphone is being held at the adequate distance for it to be able to pick up the voice.

3. Check if the microphone was not exposed to any hazards like direct sunlight or fire.

4. Check if the microphone was not exposed to water or dipped in any liquid.

5. Check to see if the mic hole is not clogged with dirt or sweat. If so, please clean it with a cotton swab dipped in alcohol. After doing so, gently blow dry it from a distance.

• While playing music, short press the MFB (Multifunction Button) to pause/play the music.

• Previous Track : While playing music, press the MFB (Multifunction Button) 3 times to return to the previous track.

• Next Track : While playing music, press the MFB (Multifunction Button) 2 times to move to the next track.

• Short press the MFB (Multifunction Button) once to receive an incoming call or end an ongoing call.

• Press and hold the MFB (Multifunction Button) in the call ring status when you receive an incoming call to reject the call.

1. Push the slider button to ‘ANC’ end to activate ANC mode.

2. Push the slider button to the middle to activate Ambient mode.

3. Push the slider button towards the LED to switch to Normal (ANC Off) mode.

• Press and hold the MFB (Multifunction Button) to activate the default smart voice assistant.

1. Volume Up : Short press the ‘+’ button in steps to increase the volume.

2. Volume Down : Short press the ‘-‘ button in steps to decrease the volume.

• BassHeads 122 ANC has IPX5 water resistance but these earphones are not shockproof. Please do not submerge the product inside water to avoid any mishap.

• No, boAt BassHeads 122 ANC earphones cannot withstand being submerged in water. It is recommended not to use these earphones during swimming sessions.