1. Check if connected device does not have any equalizer settings applied.

2. Check if the device has issues even after moving it closer to the connected device and removing any obstructions.

3. Check if the distortion or quality lowers at all volumes or only at high volumes.

4. Check using different media players and different devices and if the distortion happens on all devices or only on specific ones.

5. Check to see if the earbuds have ear wax accumulated. If so, please clean it with cotton swab and alcohol. After doing so, gently blow dry it from a distance.

1. Check if connected device does not have any equalizer settings applied.

2. Check using different media players and different devices and whether the volume change happens on all devices or only on specific ones.

1. Check to see if the device has been properly connected, i.e., the jack is properly inserted into the device.

2. Check if there is any loose wiring.

3. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire.

1. Check to see if the device has been properly connected, i.e., the jack is properly inserted into the device.

2. Check if there is any loose wiring.

3. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire.

1. Check if the controls do not work when connected to another device.

2. Check if the media player being used supports such controls.

3. Check if the controls do not function on call or with other media players.

4. Check if the controls have been physically damaged or exposed to any hazards.

5. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquids.

• Check and follow the troubleshooting options below-

• Option 1: Enable Developer Options >> Disable the option of ‘Disable USB Audio routing’ >> Insert the wired earphone >> Enjoy music !

• Option 2: Enable Developer Options >> Enable OTG connection >> Insert the wired earphone  Enjoy music!

Note: When Option 2 is enabled, if the earphones are not used for more than 10 minutes, OTG (On-The-Go) connection gets disabled automatically. This option needs to be enabled again manually.

1. Check to see the microphone is not being blocked by any particles or obstructions.

2. Check to see if the microphone is being held at the adequate distance for it to be able to pick up the voice.

3. Check if the microphone was not exposed to any hazards like direct sunlight or fire.

4. Check if the microphone was not exposed to water or dipped in any liquid.

5. Check to see if the mic hole is not clogged with dirt or sweat. If so, please clean it with a cotton swab dipped in alcohol. After doing so, gently blow dry it from a distance.

• While playing music, short press the MFB (Multifunction Button) 1 time to pause/play the music.

• Previous Track : While playing music, press the MFB (Multifunction Button) 3 times to return to the previous track.

• Next Track : While playing music, press the MFB (Multifunction Button) 2 times to move to the next track.

1. Short press the MFB (Multifunction Button) once to receive an incoming call or end an ongoing call.

2. Press and hold the MFB (Multifunction Button) for one second to end an ongoing call.

• Press and hold the MFB (Multifunction Button) for 1 second in the call ring status when you receive an incoming call to reject the call.

1. Volume Up : Press the ‘+’ button in steps to increase the volume.

2. Volume Down : Press the ‘-‘ button in steps to decrease the volume.

1. Yes, BassHeads 100 C does support accept and reject functions for incoming calls.

2. Although, some devices may not support accept/reject call function due to the mobile device’s compatibility issues.

1. No, these earphones are not waterproof and shockproof.

2. Please do not submerge the product inside water to avoid any mishap.

• No, boAt BassHeads 100 C earphones cannot withstand being submerged in water. It is recommended not to use these earphones during swimming sessions.