Nirvana Zenith Pro

1. Check when both the earbuds are taken out of the charging case. The earbuds will enter Connection Mode indicated by alternate white and red LED flashes on the master earbud and white LED flashes every 5 seconds on the slave earbud.

2. Place the earbuds in the charging case and then try using them again. Check if it connects automatically.

3. Check and see if factory resetting the device works.

4. Check if the pogo pins in the charging case and both earbuds are clean. You may do so by gently cleaning them using a cotton swab dipped in alcohol and try using them again.

• Resetting the device usually resolves such issues. To perform a reset:

• NOTE: Before performing a reset, clear "Nirvana Zenith Pro" from your device's pairing history by forgetting the device.

1. Place the earbuds inside the case in the correct orientation.

2. While the earbuds are inside the case, long press the Reset button located outside the case for 10 seconds. After a successful factory reset, a white LED blinks quickly 5 times on the Charging Case and a red LED blinks quickly 5 times on the Earbuds.

3. Close the lid and then re-open it again after 5 seconds.

4. Take out the earbuds from the charging case and perform a fresh connection attempt.

5. If the issue does not resolve through reset, then try to manually Power Off and then Power On.

1. The boAt Hearables app shows all currently and previously paired devices in the ‘My Devices’ section.

2. Once your airdopes is paired to your smartphone, the status gets changed to “Connected” in the thumbnail.

3. Tap the thumbnail, to check whether both the left and right earbuds are connected or not. You can also check the battery level of both the earbuds

If IWP™ isn't functioning:

1. Confirm that your Airdopes model has IWP™ tech integrated.

2. Make sure you have paired the earbuds at least once before to the device you are trying to use IWP™ with.

3. Check if Bluetooth is turned on for your media device and your product name is in the list of paired devices.

4. Try factory-resetting the device.

1. To charge the earbuds, put the earbuds into the charging case in their correct orientation.

2. A White LED is solid ON for 5 seconds after showing the case battery level and then turns off.

• To charge the case, plug one end of the cable into the case and connect the other end to a computer, a wall adapter, or a power bank.

1. Check to see if the wire connected to the case is not broken. Use other wires and also ensure that the charger being used is not of 9V or 12V as that will damage the case.

2. To charge the case, plug one end of the provided cable into the case and connect the other end to a computer or a wall adapter.

3. The LED located at the bottom of the charging case indicates the battery status of the case. White LED flashes 3 times when the battery level is less than 30%, white LED is solid on for 3s when the battery level is more than 70%, and the white LED stays solid on to indicate full charge.

4. Check if the pogo pins in the charging case and both earbuds are clean. You may do so by gently cleaning them using a cotton swab dipped in alcohol and try using them again.

1. Check to see if the earbuds have been put inside the case in the right orientation.

2. Once the earbuds have been completely charged, the LED on the case flashes solid white for 5 seconds and then turns off.

3. Check if the pogo pins in the charging case and both earbuds are clean. You may do so by gently cleaning them using a cotton swab dipped in alcohol and try using them again.

4. In the App: Run the Smart Diagnostics function of the boAt Hearables app and check whether there are issues related to the earbud battery. Please note the Smart Diagnostics function in the app can only identify issues related to the firmware and not the hardware.

1. Charging through wall adapter – Specs of the adapter: 5V, 2A

2. Charging through cable/wire – Standard cable: 35 strands @0.10mm diameter/strand

3. Any other accessory can be used for charging the earbuds if the above norms are followed.

Note : Before using the earbuds for the first time, it is recommended to fully charge the earbuds as well as the charging case. Also, keep the lid of the charging case closed while charging.

1. Check if the connected device does not have any equalizer settings applied.3

2. Check if the problem still occurs if the device is moved closer and all obstacles in the middle are removed.4

3. Check if the distortion of sound occurs at all volumes or only at high volumes.

4. Check with different media players and devices to see if the distortion happens on all of them or only on specific ones.

5. Check if the problem occurs at all levels of charging or only at low charging levels.

6. Check if the earbuds have water droplets. If they do, use a blow dryer from a distance to dry out any water.

7. Check if the earbuds are clogged with ear wax or dirt. If so, simply clean the earbuds with a cotton swab dipped in alcohol to resolve the issue.

8. Run the Smart Diagnostics function of the boAt Hearables app and check whether there are any speaker-related issues. Please note that this function can only identify issues related to the firmware and not the hardware.

1. Make sure the charging case is charged. Try to manually power on the earbuds, the powering on is indicated by LED lights on the earbuds.

2. Check to see if in-ear detection has been turned off on the boAt Hearables app and try inserting the earbuds in the ears again.

3. Check if the voltage of the charger is correct for the charging case and if the lights on the bottom of the case are glowing to indicate the charge level.

4. Check if the product was not subjected to any mishandling, broken wires or exposed to direct sunlight, or hazards like fire.

5. If the earbuds do not power On, try cleaning the pogo pins (magnetic charging pins) of the earbuds with cotton dipped in alcohol swab/spirit.

6. Later, wipe it with a dry cotton to not let any moisture retain on the surface.

7. Now place the earbuds inside the charging case, shut the lid and open it after 5 seconds.

8. The earbud LEDs will start blinking as they automatically power on.

To troubleshoot control issues:

1. Check if the controls do not work while being connected to another device.

2. Check if the media player being used supports such controls and if the controls do not function on a call or with other media players.

3. Check if the controls have been physically damaged or exposed to any hazards.

1. Try restarting the device.

2. Perform a factory reset.

3. Make sure there are no objects between your earbuds and your connected device.

4. Try moving your device closer to the earbuds to see if the connection improves.

5. Look closely at the microphone hole for any dirt or earwax. If the microphone seems blocked, gently clean that area.

6. In the App: Run the Smart Diagnostics function of the boAt Hearables app and check whether there are issues related to the earbud mic. Please note the Smart Diagnostics function in the app can only identify issues related to the firmware and not the hardware.

Note: Before performing a factory reset, clear "Nirvana Zenith Pro" from your device's pairing history by forgetting the device.

1. Place the earbuds inside the case in the correct orientation.

2. While the earbuds are inside the case, long press the Reset button located outside the case for 10 seconds.

3. Close the lid and then re-open it again after 5 seconds.

4. Take out the earbuds from the charging case and perform a fresh connection attempt.

• Single tap the Capacitive Touch Controls (CTC) on either earbud to answer an incoming call.

• Double tap the Capacitive Touch Controls (CTC) on either earbud to end an ongoing call or reject incoming calls.

• Plug in the earbuds inside your ears to start playback and remove both to pause music.

• OR, Single tap the CTC on either earbud to play or pause a track.

1. While playing music, double tap on the left earbud’s Capacitive Touch Controls (CTC) to return to the previous track.

2. While playing music, double tap on the right earbud’s Capacitive Touch Controls (CTC) to skip to the next track.

• Volume can only be adjusted via phone/media devices.

1. Both earbuds can be used in Mono mode. Use Smart Power On for switching on the desired earbud.

2. The selected earbud will automatically enter the connection mode indicated by white LED flashes.

3. Turn on Bluetooth on your phone/media device and search for “Nirvana Zenith Pro” to connect.

1. Switch the earbuds on; both the earbuds automatically enter the Connection Mode.

2. Turn on the Bluetooth functionality on your phone/media device and scan.

3. Search for ‘Nirvana Zenith Pro’ and tap on the same for pairing and connecting via Bluetooth

• Tap the right earbud CTC 3 times to activate Voice Assistant.

Case Remaining Battery (Charging State):

1. LOW BATTERY (<30 %): 3 Quick White LED Flashes.

2. CHARGING: Continuous White LED Flashes.

3. FULLY CHARGED (100%): Solid White LED.

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Case LED indication when the earbuds are charging within the case:

A White LED is Solid ON for 5 seconds after showing the case battery level and then turns off.

Earbuds LED Indications:

4. Low battery in it (<10%): Red LED blinks 3 times when the case lid is opened.

5. 30-100% charge: White LED blinks 3 times when the case lid is opened.

6. Power ON: White LED flashes for 1 second on opening the case Lid.

7. Pairing mode: Alternate white and red LED flashes on the master earbud and slave earbud LED blinks white every 5 seconds.

8. Pairing successful: Solid white LED flashes for 3 seconds.

9. If pairing is not successful: If 5 minutes later, pairing is still not successful, then the earbuds will show solid red light once and auto power off.

10. Connected: White LED flashes on both earbuds every 20 seconds (3 times in a minute). No LED flash when the media is playing.

11. Disconnected: The same as pairing mode: Alternate white and red LED flashes on the master earbud and slave earbud LED blinks white every 5 seconds.

12. Earbuds Charging: If the battery is less than 30%, red LED blinks 3 times when the case lid is opened and if the charge is above 30%, white LED blinks 3 times when the case lid is opened. The LED should be off when the lid is closed.

13. Fully charged: White LED blinks 3 times when the case lid is opened.

14. Play the music: All lights are OFF (But "Connected" status will remain).

Factory Reset LED Indications:

• Long pressing the reset button on the charging case for 10 seconds results in: White LED blinks quickly 5 times on the charging case, and Red LED blinks quickly 5 times on the earbuds.

1. Our IWP™ technology allows the earbuds to connect to your phone if they have already been paired before instantaneously upon opening the case.

2. Simply open the case and ensure that the Bluetooth is turned on for your media device, the buds will connect as soon as the case is opened without the need to take them out of the case first!

• There is no special process to enable IWP™- simply follow the steps to first pair your Nirvana Zenith Pro to your media device. Then upon subsequent usage, the IWP™ tech will be enabled and the earbuds will pair automatically to your previously paired media device if Bluetooth is turned on in your media device.

• Yes, Nirvana Zenith Pro has 3 mics per earbud and a total of 6 mics.

• Yes, it does, with AI-ENx™ technology.

• Nirvana Zenith Pro does support 60 ms low latency for entertainment and casual gaming.

• No, it does not.

• Yes, it does.

1. No, the earbuds do not have any integrated volume controls on them. The volume has to be controlled using your connected Bluetooth device.

2. Ensure that in the Bluetooth settings of your media device, you have enabled syncing of Bluetooth and phone volume levels otherwise you may not be able to fully control the volume of the earbuds as intended.

• Yes, it does.

• No, the voice prompts are integrated inside the earbuds and there is no provision to turn them off or lower their volume.

To install the boAt Hearables app, you can follow one of the options mentioned below-

1. Scan QR Code: Nirvana Zenith Pro has the Hearables app QR code printed on the packaging box. Simply scan this code using your smartphone. The subsequent link will redirect you to the Google Play Store and iOS Store, and you can select the applicable option.

2. Google Playstore: Download the boAt Hearables app from the Google Play Store on your Android smartphone.

3. App Store: Download the boAt Hearables app from the App Store on your iOS smartphone.

1. After installing the app, follow the steps shown to set up your account by entering your phone number, name, and email ID.

2. Account setup is a one-time action.

1. Turn on the Bluetooth on your media device.

2. Log in to your account on the boAt Hearables app.

3. Go to the “My Devices” section.

4. Open the case lid. The earbuds will show up under the list of available devices with “Ready to Pair'' status. Follow the ‘Pull down to refresh’ option on the app if the device does not show up on the list.

5. Tap the Nirvana Zenith Pro name card and accept the pairing request pop-up notification on your media device.

6. Tap the ‘Ok’ option on the pairing notification. You can also save Nirvana Zenith Pro to your Google account for fast pairing in the future by clicking on “Save” and then “Set up”.

Note: Location access is required from Android 6 and above devices for the App to read the Bluetooth devices paired to the mobile phone.

1. To reset Nirvana Zenith Pro, go to the Troubleshooting section (“?”) on the Hearables app.

2. Tap the “Malfunctioning” sub-header.

3. Click on the option “Reset My Device” to reset the earbuds.

4. Nirvana Zenith Pro will now show as “Ready to Pair” in the My Devices section. Follow the pairing procedure to connect them.

1. Pair Nirvana Zenith Pro to your media device.

2. Go to the “Sound” tab on the Hearables app.

3. Under the Sound tab, slide the “Spatial Audio” toggle to the ON state to activate spatial audio. Slide the toggle once again in the opposite direction to deactivate spatial audio.

1. Under the “Sound” tab on the Hearables app, the “boAt Equalizer” header has all the equalization modes displayed.

2. You can select from various preset modes like ‘Default’, ‘Balanced’, ‘Rock’, ‘Classic’, ‘Pop’, ‘Club’, or ‘Custom’.

1. ANC and Adaptive ANC modes.

2. Spatial Audio.

3. Preset EQs.

4. boAt Adaptive EQ.

The System tab on the app allows you to:

1. Activate and deactivate In-Ear Detection.

2. Activate and deactivate Multipoint Connectivity.

3. Check for and install Software Updates.

4. Access the User Manual.

5. Check the Correct Ear Tip Size.

6. Use the Smart Diagnostics Mode.

1. Pair Nirvana Zenith Pro to your media device.

2. Go to the “Sound” tab on the Hearables app.

3. Under the Sound tab, the “Noise Cancellation” header has all the audio modes displayed.

4. Select the mode of your choice depending on the level of noise cancellation required: Tap ‘ANC’ to cancel external noise, Tap ‘Off’ to turn off ANC and Ambient modes, or Tap ‘Ambient’ to have transparency towards your audible surroundings.

5. Nirvana Zenith Pro features Adaptive noise cancellation to optimize noise control by analysing your surroundings. Select “Adaptive” for automatically optimized noise cancellation by the earbuds.

6. To choose the level of adaptive noise cancellation required, select “Custom” and tap on Max, Moderate, or Mild as per your preference.

1. Multipoint connectivity remains ON by default for keeping Nirvana Zenith Pro connected to two media devices at the same time.

2. Under the System tab in the Hearables app, you can slide the “Multipoint Connectivity” toggle to the OFF state to deactivate the multipoint connection.

1. Pair Nirvana Zenith Pro to your media device by following the pairing process.

2. Go to the “System” tab on the Hearables app.

3. Under the System tab, slide the toggle under the “In-Ear Detection” header to the OFF state to deactivate in-ear detection. Slide this toggle once again to ON to activate in-ear detection for auto play/pause of media.

Note - In-Ear detection remains ON by default in Nirvana Zenith Pro.

1. Pair Nirvana Zenith Pro to your media device.

2. Go to the “System” tab on the Hearables app.

3. Tap the “Check for Updates” option under the “Software Update” header to check and update to the latest firmware version, if available.

Note - If the product is updated to the latest available version, the app will show an alert on clicking the option -‘You already have the latest firmware version’.

To diagnose issues related to Bluetooth connectivity, mic, speaker, and battery, use the Smart Diagnostics function of the Hearables app.

1. Tap the “Diagnose My Device” option at the bottom.

2. Follow the instructions to start the smart diagnostics process.

3. Click on “Let’s Go” to start.

4. Complete all the steps one by one to check Bluetooth connectivity, mic, speaker, and battery functions.

5. Click on ‘Done’ to finish diagnostics.

• While your earbuds do have IPX4 water and sweat resistance, it is recommended that they are not submerged inside water directly or used for prolonged periods inside water like for swimming/showers, as it may lead to damage