Nirvana Ivy Pro

1. Check when both the earbuds are taken out of the charging case. The earbuds will enter Connection Mode indicated by white LED flashes.

2. Place the earbuds in the charging case and then try using them again. Check if it connects automatically.

3. Check and see if factory resetting the device works.

4. Check if the pogo pins in the charging case and both earbuds are clean. You may do so by gently cleaning them using a cotton swab dipped in alcohol and try using them again.

• Resetting the device usually resolves such issues. To perform a reset:

• NOTE: Before performing a reset, clear "Nirvana Ivy Pro" from your device's pairing history by forgetting the device.

1. Place both earbuds inside the case in the correct orientation.

2. While the earbuds are inside the case, press and hold the reset button located inside the charging case for 10 seconds.

3. Close the lid and then re-open it again after a few seconds.

4. Perform a fresh connection attempt and enjoy!

5. If the issue does not resolve through reset, then try to manually Power Off and then Power On.

1. The boAt Hearables app shows all currently and previously paired devices in the ‘My Devices’ section.

2. Once your airdopes is paired to your smartphone, the status gets changed to “Connected” in the thumbnail.

3. Tap the thumbnail, to check whether both the left and right earbuds are connected or not. You can also check the battery level of both the earbuds

If IWP™ isn't functioning:

1. Confirm that your Airdopes model has IWP™ tech integrated.

2. Make sure you have paired the earbuds at least once before to the device you are trying to use IWP™ with.

3. Check if Bluetooth is turned on for your media device and your product name is in the list of paired devices.

4. Try factory-resetting the device.

1. To charge the earbuds, put the earbuds into the charging case in their correct orientation.

2. During charging, the purple LED on the case blinks for 5 seconds.

3. Once the charging is complete, a blue LED on the case remains steady for 5 seconds.

• To charge the case, plug one end of the cable into the case and connect the other end to a computer, a wall adapter, or a power bank.

1. Check to see if the wire connected to the case is not broken.

2. Use other wires and ensure that the charger being used is not of 9V or 12V as that will damage the case.

3. To charge the case, plug one end of the provided USB Type-C cable into the case and connect the other end to a computer, power bank, wall adapter, etc.

4. Note: The LED located on the charging case indicates the battery status of the case. Charging is indicated by a red LED in case of low battery (<30%), a white LED in case of 30-70% battery, and a green LED when the battery level is more than 70%, on the charging case. Once fully charged, the LED turns solid green.

5. In the App: Run the Smart Diagnostics function of the boAt Hearables app and check whether there are issues related to the earbud battery. Please note the Smart Diagnostics function in the app can only identify issues related to the firmware and not the hardware.

1. Check to see if the earbuds have been put inside the case in the right orientation.

2. Purple LED on the case flashes for 5 seconds to indicate they are being charged. Once the earbuds have been completely charged, a blue LED on the case remains solid for 5 seconds.

3. Check if the pogo pins in the charging case and both earbuds are clean. You may do so by gently cleaning them using a cotton swab dipped in alcohol and try using them again.

4. In the App: Run the Smart Diagnostics function of the boAt Hearables app and check whether there are issues related to the earbud battery. Please note the Smart Diagnostics function in the app can only identify issues related to the firmware and not the hardware.

1. Charging through wall adapter – Specs of the adapter: 5V, 2A

2. Charging through cable/wire – Standard cable: 35 strands @0.10mm diameter/strand

3. Any other accessory can be used for charging the earbuds if the above norms are followed.

Note : Before using the earbuds for the first time, it is recommended to fully charge the earbuds as well as the charging case. Also, keep the lid of the charging case closed while charging.

1. Check if the connected device does not have any equalizer settings applied.3

2. Check if the problem still occurs if the device is moved closer and all obstacles in the middle are removed.4

3. Check if the distortion of sound occurs at all volumes or only at high volumes.

4. Check with different media players and devices to see if the distortion happens on all of them or only on specific ones.

5. Check if the problem occurs at all levels of charging or only at low charging levels.

6. Check if the earbuds have water droplets. If they do, use a blow dryer from a distance to dry out any water.

7. Check if the earbuds are clogged with ear wax or dirt. If so, simply clean the earbuds with a cotton swab dipped in alcohol to resolve the issue.

8. Run the Smart Diagnostics function of the boAt Hearables app and check whether there are any speaker-related issues. Please note that this function can only identify issues related to the firmware and not the hardware.

1. Make sure the charging case is charged. Try to manually power on the earbuds, the powering on is indicated by LED lights on the earbuds.

2. Check to see if in-ear detection has been turned off on the boAt Hearables app and try inserting the earbuds in the ears again.

3. Check if the voltage of the charger is correct for the charging case and if the lights on the bottom of the case are glowing to indicate the charge level.

4. Check if the product was not subjected to any mishandling, broken wires or exposed to direct sunlight, or hazards like fire.

5. If the earbuds do not power On, try cleaning the pogo pins (magnetic charging pins) of the earbuds with cotton dipped in alcohol swab/spirit.

6. Later, wipe it with a dry cotton to not let any moisture retain on the surface.

7. Now place the earbuds inside the charging case, shut the lid and open it after 5 seconds.

8. The earbud LEDs will start blinking as they automatically power on.

To troubleshoot control issues:

1. Check if the controls do not work while being connected to another device.

2. Check if the media player being used supports such controls and if the controls do not function on a call or with other media players.

3. Check if the controls have been physically damaged or exposed to any hazards.

1. Try restarting the device.

2. Perform a factory reset.

3. Make sure there are no objects between your earbuds and your connected device.

4. Try moving your device closer to the earbuds to see if the connection improves.

5. Look closely at the microphone hole for any dirt or earwax. If the microphone seems blocked, gently clean that area.

6. In the App: Run the Smart Diagnostics function of the boAt Hearables app and check whether there are issues related to the earbud mic. Please note the Smart Diagnostics function in the app can only identify issues related to the firmware and not the hardware.

Note: Before performing a factory reset, clear "Nirvana Ivy Pro" from your device's pairing history by forgetting the device.

1. Place both earbuds inside the case in the correct orientation.

2. While the earbuds are inside the case, press and hold the reset button located inside the charging case for 10 seconds. After a successful factory reset, a white LED blinks quickly 5 times on both earbuds, and a red LED blinks quickly 5 times on the charging case.

3. Close the lid and then re-open it again after a few seconds.

4. Perform a fresh connection attempt.

• Single tap the Capacitive Touch Controls (CTC) on either earbud to answer an incoming call.

• Double tap the Capacitive Touch Controls (CTC) on either earbud to end an ongoing call or reject incoming calls.

• While playing music, single tap on the left or right earbud Capacitive Touch Controls (CTC) to pause or play the track.

1. While playing music, double tap on the left earbud’s Capacitive Touch Controls (CTC) to return to the previous track.

2. While playing music, double tap on the right earbud’s Capacitive Touch Controls (CTC) to skip to the next track.

• Volume can only be adjusted via phone/media devices.

1. Both earbuds can be used in Mono mode. Use Smart Power On for switching on the desired earbud.

2. The selected earbud will automatically enter the connection mode indicated by white LED flashes.

3. Turn on Bluetooth on your phone/media device and search for “Nirvana Ivy Pro” to connect.

1. Switch the earbuds on; both the earbuds automatically enter the Connection Mode.

2. Turn on the Bluetooth functionality on your phone/media device and scan.

3. Search for ‘Nirvana Ivy Pro’ and tap on the same for pairing and connecting via Bluetooth

• Voice Assistant cannot be activated using Nirvana Ivy Pro.

Case Remaining Battery (Charging State):

1. Less than 30%: Red LED flashes 3 times rapidly and then blinks slowly.

2. 30%-70%: White LED flashes 3 times rapidly and then blinks slowly.

3. More than 70%: Green LED flashes 3 times rapidly and then blinks slowly.

4. Fully Charged (100%): Solid Green LED.

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Case Remaining Battery (Normal State):

1. Less than 30%: Red LED blinks 3 times on opening the case lid.

2. 30%-70%: White LED blinks 3 times on opening the case lid.

3. More than 70%: Green LED blinks 3 times on opening the case lid.

4. Fully Charged (100%): LED turns Off.

Earbuds charging from the case (with lid closed):

1. If either of the earbuds is charging, the purple LED flashes for 5 seconds.

2. When both earbuds are fully charged, the blue LED remains steady for 5 seconds.

Earbuds LED Indications:

1. Low battery (<30%): White LED flashes 3 times when the case lid is opened.

2. 30-100% charge: Solid white LED flashes for 3 seconds when the case lid is opened.

3. Power ON: White LED flashes for 1 second.

4. Pairing mode: White LED blinks on both master and slave earbuds.

5. Pairing successful: White LED blinks 2 times.

6. If pairing not successful: The earbuds will show a solid white LED for 1 second and auto power off.

7. Connected: White LED flashes for 300ms ON & 20 seconds OFF on both earbuds. No LED flash when media is playing.

8. Disconnected: The same as pairing mode: Flashing white LED.

9. Earbuds Charging: Purple LED on the case blinks for 5 seconds when the lid is closed.

10. Fully charged: Blue LED on the case is solid ON for 5 seconds when the lid is closed.

11. Play the music: All lights are OFF.

Factory Reset LED Indications: Long pressing the reset button inside the charging case for 10 seconds results in:

1. White LED blinks quickly 5 times on both earbuds.

2. Red LED blinks quickly 5 times on the charging case.

1. Our IWP™ technology allows the earbuds to connect to your phone if they have already been paired before instantaneously upon opening the case.

2. Simply open the case and ensure that the Bluetooth is turned on for your media device, the buds will connect as soon as the case is opened without the need to take them out of the case first!

• There is no special process to enable IWP™- simply follow the steps to first pair your Nirvana Ivy Pro to your media device. Then upon subsequent usage, the IWP™ tech will be enabled and the earbuds will pair automatically to your previously paired media device if Bluetooth is turned on in your media device.

• Yes, Nirvana Ivy Pro has 3 mics per earbud and a total of 6 mics.

• Yes, it does, with AI-ENx™ technology.

• Nirvana Ivy Pro does support 50 ms low latency for entertainment and casual gaming. However, if you’re looking for professional gaming equipment, then Nirvana Ivy Pro is not the right product.

• No, it does not.

• Yes, it does.

1. No, the earbuds do not have any integrated volume controls on them. The volume has to be controlled using your connected Bluetooth device.

2. Ensure that in the Bluetooth settings of your media device, you have enabled syncing of Bluetooth and phone volume levels otherwise you may not be able to fully control the volume of the earbuds as intended.

• Voice Assistant cannot be activated using Nirvana Ivy Pro.

• No, the voice prompts are integrated inside the earbuds and there is no provision to turn them off or lower their volume.

To install the boAt Hearables app, you can follow one of the options mentioned below-

1. Scan QR Code: Nirvana Ivy Pro has the Hearables app QR code printed on the packaging box. Simply scan this code using your smartphone. The subsequent link will redirect you to the Google Play Store and iOS Store, and you can select the applicable option.

2. Google Playstore: Download the boAt Hearables app from the Google Play Store on your Android smartphone.

3. App Store: Download the boAt Hearables app from the App Store on your iOS smartphone.

1. After installing the app, follow the steps shown to set up your account by entering your phone number, name, and email ID.

2. Account setup is a one-time action.

1. Turn on the Bluetooth on your media device.

2. Log in to your account on the boAt Hearables app.

3. Go to the “My Devices” section.

4. Open the case lid. The earbuds will show up under the list of available devices with “Ready to Pair'' status. Follow the ‘Pull down to refresh’ option on the app if the device does not show up on the list.

5. Tap the Nirvana Ivy Pro name card and accept the pairing request pop-up notification on your media device.

6. Tap the ‘Ok’ option on the pairing notification. You can also save Nirvana Ivy Pro to your Google account for fast pairing in the future by clicking on “Save” and then “Set up”.

Note: Location access is required from Android 6 and above devices for the App to read the Bluetooth devices paired to the mobile phone.

1. To reset Nirvana Ivy Pro, go to the Troubleshooting section (“?”) on the Hearables app.

2. Tap the “Malfunctioning” sub-header.

3. Click on the option “Reset My Device” to reset the earbuds.

4. Nirvana Ivy Pro will now show as “Ready to Pair” in the My Devices section. Follow the pairing procedure to connect them.

1. Pair Nirvana Ivy Pro to your media device by following the process mentioned above.

2. Go to the “Sound” tab on the Hearables app.

3. Under the Sound tab, go to the “Dolby Atmos” header.

4. Switch between one of the three modes of listening available:

• Tap ‘Off’ to turn off Dolby Atmos and activate boAt Signature Sound

• Tap ‘Fixed’ to experience fixed surround sound Dolby Atmos without head tracking

• Tap ‘Head Tracked’ to experience dynamic Dolby Atmos audio that adapts to your head movements

Note - The last operational audio mode will be activated upon opening the app.

1. Pair Nirvana Ivy Pro to your media device by following the pairing process.

2. Go to the “Sound” tab on the Hearables app.

3. Under the Sound tab, the “boAt Equalizer” header has all the equalization modes displayed.

4. Select the mode of your choice depending on the level of sound elements required-

• Tap ‘Default’ to turn off equalization

• Tap ‘Balanced’ to experience audio with boosted highs

• Tap ‘Rock’ to experience preset Rock EQ mode

• Tap ‘Classic’ to experience preset Classic EQ mode

• Tap ‘Pop’ to experience preset Pop EQ mode

• Tap ‘Club’ to experience preset Club EQ mode

Note – The last operational EQ mode will be activated upon opening the app

1. Pair Nirvana Ivy Pro to your media device by following the pairing process.

2. Go to the “Sound” tab on the Hearables app.

3. Tap the “Set Up Adaptive EQ” option to begin the process of setting up your customized audio profile for enhanced listening. On completing the sound personalization steps, the audio profile is created.

4. After creating the audio profile, slide the “boAt Adaptive EQ” toggle to the ON state to activate your personalized sound profile. Slide the toggle once again in the opposite direction to deactivate Adaptive EQ.

Note - To modify the existing audio profile, tap the ‘Reconfigure’ option to start the sound personalization steps from the beginning.

1. Pair Nirvana Ivy Pro to your media device.

2. Go to the “Sound” tab on the Hearables app.

3. Under the Sound tab, the “Noise Cancellation” header has all the audio modes displayed.

4. Select the mode of your choice depending on the level of noise cancellation required: Tap ‘ANC’ to cancel external noise, Tap ‘Off’ to turn off ANC and Ambient modes, or Tap ‘Ambient’ to have transparency towards your audible surroundings.

5. Nirvana Ivy Pro features Adaptive noise cancellation to optimize noise control by analyzing your surroundings. Select “Adaptive” for automatically optimized noise cancellation by the earbuds. Please wait for a few seconds for the earbuds to assess your surroundings and cancel external noise.

6. To choose the level of adaptive noise cancellation required, select “Custom” and tap on Max, Moderate, or Mild as per your preference.

Note: Your earbuds will remember the mode you last used and will enable the respective noise cancellation mode when they are powered on next time. When you activate ANC or Ambient modes, the earbuds will consume more power which will reduce the playtime.

Nirvana Ivy Pro lets you customize existing touch functions to another from the list of available options from the Touch Tab.

LEFT earbud:

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1 Tap:

• Existing Function - Play/Pause audio, Answer incoming call

• Customizable Functions - Next Track, Previous Track, Volume Up, Volume Down, Activate/ Deactivate BEAST™ Mode, Activate Google Assistant/ Siri

2 Taps:

• Existing Function - Return to the Previous Track

• Customizable Functions - Play/Pause audio, Next Track, Volume Up, Volume Down, Activate/ Deactivate BEAST™ Mode, Activate Google Assistant/ Siri

• Long Touch:

• Existing Function – Activate Dolby Atmos

• Customizable Functions - ANC

RIGHT earbud:

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1 Tap:

• Existing Function - Play/Pause audio, Answer incoming call

• Customizable Functions - Next Track, Previous Track, Volume Up, Volume Down, Activate/ Deactivate BEAST™ Mode, Activate Google Assistant/ Siri

2 Taps:

• Existing Function - Skip to the Next Track

• Customizable Functions - Play/Pause audio, Previous Track, Volume Up, Volume Down, Activate/ Deactivate BEAST™ Mode, Activate Google Assistant/ Siri

• Long Touch:

• Existing Function – Activate Dolby Atmos

• Customizable Functions - ANC

1. Pair Nirvana Ivy Pro to your media device by following the pairing process.

2. Go to the “System” tab on the Hearables app.

3. Multipoint connectivity remains ON by default for keeping Nirvana Ivy Pro connected to two media devices at the same time. Under the System tab, slide the “Multipoint Connectivity” toggle to the OFF state to deactivate the multipoint connection. Slide the toggle once again to ON to activate multipoint connection.

Note - By default, Multipoint connectivity remains ON in Nirvana Ivy Pro.

1. Pair Nirvana Ivy Pro to your media device by following the pairing process.

2. Go to the “System” tab on the Hearables app.

3. Under the System tab, slide the toggle under the “In-Ear Detection” header to the OFF state to deactivate in-ear detection. Slide this toggle once again to ON to activate in-ear detection for auto play/pause of media.

Note - In-Ear detection remains ON by default in Nirvana Ivy Pro.

1. Pair Nirvana Ivy Pro to your media device.

2. Go to the “System” tab on the Hearables app.

3. Tap the “Check for Updates” option under the “Software Update” header to check and update to the latest firmware version, if available.

Note - If the product is updated to the latest available version, the app will show an alert on clicking the option -‘You already have the latest firmware version’.

To diagnose issues related to Bluetooth connectivity, mic, speaker, and battery, use the Smart Diagnostics function of the Hearables app.

1. Tap the “Diagnose My Device” option at the bottom.

2. Follow the instructions to start the smart diagnostics process.

3. Click on “Let’s Go” to start.

4. Complete all the steps one by one to check Bluetooth connectivity, mic, speaker, and battery functions.

5. Click on ‘Done’ to finish diagnostics.

• While your earbuds do have IPX5 water and sweat resistance, it is recommended that they are not submerged inside water directly or used for prolonged periods inside water like for swimming/showers, as it may lead to damage.