​Resetting your airdopes usually resolves this issue.​

​To perform a reset on your Nirvana Ion:​

​Note: Before performing a reset, go to settings and forget the device from your phone/laptop ​

1. ​Check if your Nirvana model has IWP tech integrated.​

2. ​Make sure that you have paired the Airdopes at least once to the device you are trying to use IWP with before.​

3. ​Check if Bluetooth is turned on for your media device and it has the Airdopes in the list of paired devices.​

4. ​Try factory-resetting the device.​

1. ​Check to see if the wire connected to the case is not broken, use other wires and ensure that the charger being used is not of 9v or 12v as that will damage the case, The LED lights located on the charging case indicate the battery status of the case. ​

2. ​To charge the case, plug one end of the provided cable into the case and connect the other end to a computer or a wall adapter. A Case LED indicates charging and Case LED turns off to indicate full charge.​

​Note: The LED indicator located on the charging case indicate the battery status of the case. The charging gets indicated by White LED on charging case. Once fully charged, all the LED will turn off. Use only 5V 2A charger.​

1. ​Clean the pogo pins of the earbuds with a coton swab slightly dipped in alcohol spirit​

2. ​Place both the earbuds inside the case, shut the lid and then open it after a few seconds. The earbuds should start charging​

• ​Go to the sound settings of your phone and set the equalizer to normal/ default/ none/ 0. EQ settings navigation for top 9 popular mobile brands are as follows:​

  1. ​Vivo​​ - ​​https://www.vivoglobal.ph/questionlist/hi-fi-audio/​​​

     ​Go to i Music>press the icon at the left upper corner>select Audio effect>turn on Deep space sound effects>touch Equalizer in the bottom., then you can adjust Equalizer as you like. ​

     ​Note: Equalizer is supported in Funtouch OS 4.0 and higher version and can be adjusted only with the earphone plugged in.​

  2. ​Xiaomi​​ - ​​https://www.mi.com/global/support/faq/details/KA-497702/​​​

     ​Settings > Sound & vibration > Sound effects > Graphic equalizer, You can now choose preset styles or manually adjust the equalizer to your preference. ​

  3. ​Samsung​​ - ​​https://www.samsung.com/levant/support/tv-audio-video/how-to-set-eq/​​​

     ​Settings > Sounds and vibration > Sound quality and effects > Equalizer, You can now either choose from pre-set EQ options (like "Music", "Bass", etc.) or manually adjust the frequency bands to fine-tune the sound. ​

  4. ​Realme​​ - ​​https://c.realme.com/in/post-details/1397554219417985024​​​

     ​There 3 variations for EQ settings navigation according to the different UIs as mentioned below: ​

     ​A] Realme UI 6.0: Settings > System & updates > Sound > Equalizer.​

     ​B] Realme UI 5.0, 4.0, 3.0: Settings > System/Additional settings > Sound > Equalizer.​

     ​C] Realme UI 2.0: Settings > Convenience tools > Sound > Equalizer.​

  5. ​Oppo​​ - ​​https://www.youtube.com/watch?v=-gpyYtrw-58​​​

     ​Open the main Settings app on your phone > Go to Sound & vibration or a similar menu > Look for an Equalizer or Sound Effects option > The exact path can vary depending on the phone model and Android version > Enable it and choose from presets or manually adjust the sliders for different frequency bands. ​

  6. ​Apple​​ - ​​https://support.apple.com/en-in/guide/iphone/iph5643d2c85/ios​​​

     ​Settings > Music > EQ​

  7. ​Motorola​​ - ​​https://en-in.support.motorola.com/app/answers/detail/a_id/155724/~/enhance-sound​​​

     ​Go to Settings > Sound (& vibration) > Audio effects. (Or, open the Moto app and touch menu > Play > Audio effects) > Turn it On > to use only for headphones or connected devices, set the speaker equalizer to Flat.​

  8. ​Poco​​ - ​​https://www.mi.com/global/support/faq/details/KA-509973/#:~:text=1.,or%20adjust%20the%20equalizer%20manually.​​​

     ​Settings > Sound & Vibration/ Sound > Sound Effects / Equalizer > Graphic Equalizer ​

  9. ​OnePlus​​ - ​​https://community.oneplus.com/thread/1111615​​​

     ​Settings > Sound & Vibration > Sound Quality & Effects > Audio Tuner or Audio Tuner > Equalizer Settings.​

• ​In case the earbuds have water droplets, use the blow dryer to dry out any water from a distance. ​

1. ​Check to see if the device has been properly charged first, A White light on the earbuds will indicate they are still being charged. This light will turn off once the earbud’s have been completely charged.​

2. ​Check if the voltage of the charger is correct for the charging case and if the lights on the bottom are glowing to indicate the charge level.​

3. ​Try cleaning the charging pins with an alcohol swab. Now place the earbuds inside the case and shut the lid. Open the lif after 5 seconds and check if the earbud LEDs are blinking now.​

4. ​Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire​

1. ​Check if the controls do not work while connected to another device​

2. ​Check if the media player being used supports such controls and if the controls do not function on call or other media players​

3. ​Ensure that the controls have not been physically damaged or exposed to any hazards.​

4. ​Check if the control area has some sweat and oil as that might interfere with the capacitive touch control and clean the control area to remove any oil or sweat and the touch control should start working.​

1. ​Check if restarting the device resolves the issue.​

2. ​Ensure that the connected device is within the Bluetooth range (10m) and there is no obstruction between the airdopes and the connected device​

3. ​Try factory resetting the device​

4. ​If sweat or water has gone inside the microphone then try to clean it with a cotton swab dipped in mild alchohol.​

​To perform a factory reset on Nirvana Ion​​ :​

​Note: Before performing a reset, go to settings and forget the device from your phone/laptop ​

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1. ​Answer Call:​​ Single tap on the CTC (touch sensor) of either of the earphones once, would result in answering an incoming call. If the earbuds are on the table, wearing any of the earbuds will pick up the call.​

2. ​End/ Reject Call: ​​Double tap the CTC (touch sensor) of either of the earphones for ending the call​

1. ​Triple tap on the left earbud’s CTC (touch sensor) would result decreasing the volume by 25%​

2. ​Triple Tap on the right earbud’s CTC (touch sensor) will increase the volume by 25%​

​Yes. Nirvana Ion has a dual microphone feature.​

​The Nirvana Ion does support low latency for entertainment and casual gaming. But if you’re looking for a professional gaming equipment, then Nirvana Ion is not the right product.​

​Yes, boAt Nirvana Ion has the Environmental Noise Cancellation feature and it comes with 4 microphones. ​

1. ​Our IWP technology allows the earbuds to connect to your phone if they have already been paired before instantaneously upon opening the case.​

2. ​Simply open the case and ensure that the Bluetooth is turned on for your media device, the buds will connect as soon as the case is opened without the need to take them out of the case first.​

​There is no special process to enable IWP, simply follow the steps to pair your Airdopes to your media device first, then upon subsequent usage the IWP tech will be enabled automatically and the Airdopes will pair automatically to your previously paired media device if Bluetooth is turned on your media device.​

​Yes, Nirvana Ion supports Type-C charging. If your mobile charger comes with Type-C charging support then you can easily charge your device using your mobile charger.​

​Yes. Nirvana Ion supports Fast Charging.​

​No, the voice prompts are integrated inside the earbuds and as of now there is no feature to turn them off or lower their volume.​

​1. Yes, triple tap right side for volume increase, triple tap left side for volume decrease .​

​2. Ensure that in the Bluetooth settings of your media device, you have enabled syncing of Bluetooth and phone volume levels otherwise you may not be able to fully control the volume of the earbuds as intended.​

​Nirvana Ion is IPX4 Water resistant. ​​However, it is not recommended to submerged the earbuds inside water or used for prolonged periods inside water like for swimming/showers as it may lead to damage.​