Nirvana Crystl

1. Turn on the Bluetooth on your media device.

2. Log in to your account on the boAt Hearables app.

3. Go to the “My Devices” section.

4. Open the case lid and take out Nirvana Crystl. The earbuds will show up under the list of available devices with “Ready to Pair'' status. Follow the ‘Pull down to refresh’ option on the app if the device does not show up on the list.

5. Tap the Nirvana Crystl name card and accept the pairing request pop-up notification on your media device.

6. Tap the ‘OK’ option on the pairing notification. You can also save Nirvana Crystl to your Google account for fast pairing in the future by clicking on “Save” and then “Set up”.

Congratulations! Nirvana Crystl is now connected to your media device with “Connected” status.

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1. Pair Nirvana Crystl to your media device by following the pairing process.

2. Go to the “Sound” tab on the Hearables app.

3. Tap the “Set Up Adaptive EQ” option to begin the process of setting up your customized audio profile for enhanced listening. On completing the sound personalization steps, the audio profile is created.

4. After creating the audio profile, slide the “boAt Adaptive EQ” toggle to the ON state to activate your personalized sound profile. Slide the toggle once again in the opposite direction to deactivate Adaptive EQ.

Note - To modify the existing audio profile, tap the ‘Reconfigure’ option to start the sound personalization steps from the beginning.

1. Pair Nirvana Crystl to your media device by following the pairing process.

2. Go to the “Sound” tab on the Hearables app.

3. Under the Sound tab, the “boAt Equalizer” header has all the equalization modes displayed.

4. Select the mode of your choice depending on the level of sound elements required-

• Tap ‘Default’ to turn off equalization

• Tap ‘Rock’ to experience preset Rock EQ mode

• Tap ‘Pop’ to experience preset Pop EQ mode

• Tap ‘Custom’ to customize the sound elements to your preference

Note - ‘Default’ mode remains activated upon opening the app.

1. Pair Nirvana Crystl to your media device by following the pairing process.

2. Go to the “System” tab on the Hearables app.

3. Multipoint connectivity remains ON by default for keeping Nirvana Crystl connected to two media devices at the same time. Under the System tab, slide the “Multipoint Connectivity” toggle to the OFF state to deactivate the multipoint connection. Slide the toggle once again to ON to activate multipoint connection.

Note: By default, Multipoint connectivity remains ON in Nirvana Crystl.

1. Pair Nirvana Crystl to your media device by following the pairing process.

2. Go to the “System” tab on the Hearables app.

3. Tap the “Check For Updates” option under the “Software Update” header to check and update Nirvana Crystl to the latest firmware version, if available.

Note - If the product is updated to the latest available version, the app will show an alert on clicking the option -‘You already have the latest firmware version’.

1. To reset Nirvana Crystl from your device, go to the Troubleshooting section “?” on the Hearables app.

2. Next, tap the “Malfunctioning” sub-header in the Troubleshooting section.

3. Click on the option “Reset My Device” to reset the earbuds.

Congratulations! Your Nirvana Crystl has been reset.

Nirvana Crystl will now show as “Ready to Pair” in the My Devices section. Follow the pairing procedure to connect the earbuds to your device.

To diagnose issues related to Bluetooth connectivity, mic, speaker, and battery, use the Smart Diagnostics function of the Hearables app.

1. Tap the “Diagnose My Device” option at the bottom.

2. Follow the instructions to start the smart diagnostics process.

3. Click on “Let’s Go” to start.

4. Complete all the steps one by one to check Bluetooth connectivity, mic, speaker, and battery functions.

5. Click on ‘Done’ to finish diagnostics

1. Check if the device is in pairing mode, indicated by alternating LED flashes on both the earbuds.

2. Ensure that the device is in the range of Bluetooth (usually 10m) and if there are any obstructions in between.

3. Clear all your pairing history and perform a fresh connection attempt.

4. If it is a passcode issue then enter 0000 / 1234.

5. Try to forget the earbuds from the device’s Bluetooth paired list, update the mobile software and if it still does not work, try factory resetting the product.

In the App :

• Run the Smart Diagnostics function of the boAt Hearables app and check whether there are issues related to Bluetooth connectivity. Please note the Smart Diagnostics function in the app can only identify issues related to the firmware and not the hardware.

1. Check to see if the device is in pairing mode indicated by rapid white LED flashes on the master earbud and slowly breathing white LED on the slave earbud.

2. Check whether the boAt Hearables app on the media device is updated to the latest version. The app version can be checked from the Google Play Store for Android smartphones and from the App Store for iOS smartphones.

3. Check whether the case lid is open, and the earbuds have been taken out.

4. Check if the earbuds are in the range of the media device’s Bluetooth (usually 10m) and if there are any obstructions in between.

5. Check to see if the media device being connected to supports Bluetooth connections.

6. Check if the Bluetooth of the media device is turned ON.

7. Check to see if the device being connected to has no software issues.

8. Check to forget the earbuds from the device’s Bluetooth paired list, update the mobile software and if it still does not work, try factory resetting the product.

9. Check whether closing the app and opening it again solves the issue.

1. Check when both the earbuds are taken out of the charging case. The earbuds will enter Connection Mode indicated by rapid white LED flashes on the master earbud and slowly breathing white LED on the slave earbud.

2. Place the earbuds in the charging case and then try using them again. Check if it connects automatically.

3. Check and see if factory resetting the device works.

4. Check if the pogo pins in the charging case and both earbuds are clean. You may do so by gently cleaning them using a cotton swab dipped in alcohol and try using them again.

1. Check to see if the device has been properly charged first- A solid white light on the earbuds will turn off to indicate that they are fully charged.

2. Check to see if in-ear detection has been turned off on the boAt Hearables app and try inserting the earbuds in the ears again.

3. Check if the voltage of the charger is correct for the charging case and if the lights on the bottom of the case are glowing to indicate the charge level.

4. Check by opening the lid of the charging case (with the earbuds inside) to power on the earbuds. The white LED should flash for 1 second.

5. Check if the product was not subjected to any mishandling, broken wires or exposed to direct sunlight, or hazards like fire.

• Check if restarting the device resolves the issue.

• Check if there are any obstructions between the earbuds and the device and clear them, move the device at a closer range to the earbuds and see if it still affects it.

• Resetting your airdopes usually resolves this issue.

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To perform a reset on your Nirvana Crystl :

NOTE: Before performing reset, clear "Nirvana Crystl" from pairing device history by forgetting the device

1. Place the earbuds inside the case in the correct orientation.

2. While the earbuds are inside the case, long press the Reset button located outside the case for 10 seconds.

3. After successful factory reset:

   • White LED blinks quickly 5 times on the Charging Case

   • White LED blinks quickly 5 times on the Earbuds

4. Close the lid and then re-open it again after 5 seconds.

5. Perform a fresh connection attempt and enjoy!

Congratulations! Your Nirvana Crystl earbuds have been Reset.

Factory reset through the App :

1. To reset Nirvana Crystl from your device, go to the Troubleshooting section “?” on the Hearables app.

2. Next, tap the “Malfunctioning” sub-header in the Troubleshooting section.

3. Click on the option “Reset My Device” to reset the earbuds.

Congratulations! Your Nirvana Crystl has been reset.

Nirvana Crystl will now show as “Ready to Pair” in the My Devices section. Follow the pairing procedure to connect the earbuds to your device.

1. The boAt Hearables app shows all currently and previously paired devices in the ‘My Devices’ section.

2. Once Nirvana Crystl is paired to your smartphone, the status gets changed to “Connected” in the thumbnail.

3. Tap the thumbnail, to check whether both the left and right earbuds are connected or not. You can also check the battery level of both earbuds.

1. To charge the earbuds, put the earbuds into the charging case in their correct orientation.

2. During charging, purple LED on the case blinks for 5 seconds.

3. Once the charging is complete, blue LED on case remains steady for 5 seconds

• To charge the case, plug one end of the cable into the case and connect the other end to a computer or a wall adapter or a power bank.

1. Check to see if the wire connected to the case is not broken. Use other wires and ensure that the charger being used is not of 9V or 12V as that will damage the case. The LED located on the charging case indicates the battery status of the case.

2. To charge the case, plug one end of the provided cable into the case and connect the other end to a computer or a wall adapter. Note: The LED located on the charging case indicates the battery status of the case. Bottom White LED flashes 3 times when the battery level is less than 30%, Middle and Bottom White LED flashes 3 times when the battery level is between 30-70%, Top, Middle and bottom White LED flashes 3 times when the battery level is more than 70% and the Top, Middle and Bottom White LED stays solid on for 5 seconds to indicate full charge.

3. Check if the pogo pins in the charging case and both earbuds are clean. You may do so by gently cleaning them using a cotton swab dipped in alcohol and try using them again.

1. Check to see if the earbuds have been put inside the case in the right orientation.

2. Check to see if the earbuds are completely charged or not.

3. Once the earbuds have been completely charged, white LED on the case turns OFF.

4. Check if the pogo pins in the charging case and both earbuds are clean. You may do so by gently cleaning them using a cotton swab dipped in alcohol and try using them again.

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On the App :

• Run the Smart Diagnostics function of the boAt Hearables app and check whether there are issues related to the earbud battery. Please note the Smart Diagnostics function in the app can only identify issues related to the firmware and not the hardware.

1. Charging through wall adapter – Specs of the adapter: 5V, 2A

2. Charging through cable/wire – Standard cable: 35 strands @0.10mm diameter/strand

3. Any other accessory can be used for charging the earbuds if the above norms are followed.

Note : Before using the earbuds for the first time, it is recommended to fully charge the earbuds as well as the charging case. Also, keep the lid of the charging case closed while charging.

1. Go to the sound settings of your phone and set the equalizer to normal/ default/ zero/ none.

2. Perform a factory reset.

3. In case the earbuds have water droplets, use the blow dryer to dry out any water from a distance.

4. If the earbuds are clogged with ear wax, simply clear the earbuds to restore the original sound.

5. If your device still does not get fixed then perform a factory reset

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In the App :

• Run the Smart Diagnostics function of the boAt Hearables app and check whether there are issues related to the earbud mic. Please note the Smart Diagnostics function in the app can only identify issues related to the firmware and not the hardware.

1. Check to see if the device has been properly charged first- A solid white light on the earbuds will turn off to indicate that they are fully charged.

2. Check to see if in-ear detection has been turned off on the boAt Hearables app and try inserting the earbuds in the ears again.

3. Check if the voltage of the charger is correct for the charging case and if the lights on the bottom of the case are glowing to indicate the charge level.

4. Check by opening the lid of the charging case (with the earbuds inside) to power on the earbuds. The white LED should flash for 1 second.

5. Check if the product was not subjected to any mishandling, broken wires or exposed to direct sunlight, or hazards like fire.

1. Check if the controls do not work while being connected to another device.

2. Check if the media player being used supports such controls and if the controls do not function on call or with other media players.

3. Check if the controls have been physically damaged or exposed to any hazards.

1. Check if restarting the device resolves the issue.

2. Try factory resetting the device

3. Ensure that the connected device is within the Bluetooth range (10m) and there is no obstruction between the airdopes and the connected device

4. Check if dust or ear wax has accumulated near or inside the microphone port and if there is no blockage on the microphone.

5. If sweat or water has gone inside the microphone then try to clean it with a cotton swab dipped in mild alchohol.

In the App :

• Run the Smart Diagnostics function of the boAt Hearables app and check whether there are issues related to the earbud mic. Please note the Smart Diagnostics function in the app can only identify issues related to the firmware and not the hardware.

1. Check if your Airdopes model has IWP™ tech integrated.

2. Make sure that you have paired the earbuds at least once before to the device you are trying to use IWP™ with.

3. Check if Bluetooth is turned on for your media device and if it has Nirvana Crystl in the list of paired devices.

4. Try factory resetting the device.

• Put on both earbuds to answer an incoming call

  OR

• Single tap the CTC on either earbud to answer an incoming call

• Double tap the CTC on either earbud to end an ongoing call or reject incoming calls

• Plug in the earbuds inside your ears to start playback and remove both to pause music. (OR)

• Single tap the CTC on either earbud to play or pause a track.

1. While playing music, double tap on the left earbud’s CTC to return to the previous track.

2. While playing music, double tap on the right earbud’s CTC to skip to the next track

• Volume can only be adjusted via phone/media devices

• Tap the right earbud CTC 4 times to activate Voice Assistant.

• Long touch the CTC on the right earbud for 2 seconds to toggle between Normal (ANC OFF), Ambient, and ANC modes.

Note:

1. By default, the Ambient Mode is active.

2. The operational cycle is Ambient Mode (Default) → ANC Mode → Normal (ANC OFF) Mode

• Long touch the left earbud CTC for 2 seconds to switch between Bass Mode and Spatial Audio.

1. Please note that both the earbuds can be used in Mono mode. Use Smart Power On for switching on the desired earbud.

2. The selected earbud will automatically enter the connection mode indicated by rapid white LED flashes.

3. Turn on Bluetooth on your phone/media device and search for “Nirvana Crystl” to connect.

Note:

1. You cannot activate ANC and Ambient modes in Mono mode.

2. Wear detection features for calls and ANC are applicable only in Stereo Mode.

1. Switch the earbuds on; both the earbuds automatically enter the Connection Mode.

2. Turn on the Bluetooth functionality on your phone/media device and scan.

3. Search for ‘Nirvana Crystl’ and tap on the same for pairing & connect via Bluetooth.

4. To switch to Stereo mode from Mono, simply take out the other earbud from the case. It will automatically power on and pair with the previously selected earbud, hence enabling Stereo usage.

1. Nirvana Crystl comes with In-Ear Detection that will help in pausing the media when earbuds are taken out of ear. Earmuffs as per CX’s ear size are to be used to have optimal experience of In-Ear detection. This feature can be switched OFF from the boAt Hearables App.

2. In-ear detection is enabled by default on Nirvana Crystl.

3. You can use the boAt Hearables app to turn off or re-activate in-ear detection for your earbuds.

Nirvana Crystl can be connected to 2 devices at once. To enable this feature, following steps are to be taken:

1. Switch on the Bluetooth on your first phone/media device and search for ‘Nirvana Crystl’. After the selection is done, the earbuds are paired with your phone/media device.

2. Turn off the Bluetooth function of your first phone/media device. The earbuds are ready to be paired again.

3. Now switch on the Bluetooth function on your second phone/media device. Scan and select ‘Nirvana Crystl’ to connect.

4. Switch on the Bluetooth of the first phone/media device again. The earbud is reconnected to the first phone/media device.

Congratulations! Your earbuds are now connected to both your devices successfully via Bluetooth.

This feature can be switched OFF from the boAt Hearables App.

1. Earbuds – Charging : No earbud lighting effects when case charging the earbud

2. Earbuds – Fully Charge : LED turns OFF for 3s, left earbuds fully charged, the case bottom LED solid on for 3s, When the right earbuds is fully charged, the case top LED will solid on for 3s (only when the lid is open)

3. Power On : White light is ON for 1 second on opening the case Lid

4. Pairing Mode : Rapid white LED flashes on the master earbud and slowly breathing white LED on the slave earbud.

5. Pairing successful (1 time indication) : White LED flashes twice on both earbuds

6. If pairing not successful (In pairing mode) : If 5 minutes later, pairing is still not successful, then the earbuds LED will auto power off

7. Connected : White light flashes twice quickly on both earbuds ; No LED flash when media is playing

8. Disconnected : Same as pairing mode

9. Left Earbuds Charging from Case : Case Bottom LED will flash white

10. Right Earbuds Charging from Case : Case Top LED will flash white

11. Factory Reset : White LED blinks quickly 5 times on the Earbuds ; White LED blinks quickly 5 times on the Charging Case

1. Our IWP™ technology allows the earbuds to connect to your phone if they have already been paired before instantaneously upon opening the case.

2. Simply open the case and ensure that the Bluetooth is turned on for your media device, the buds will connect as soon as the case is opened without the need to take them out of the case first!

• There is no special process to enable IWP™- simply follow the steps to first pair your Nirvana Crystl to your media device. Then upon subsequent usage, the IWP™ tech will be enabled and the earbuds will pair automatically to your previously paired media device if Bluetooth is turned on in your media device.

• Yes, Nirvana Crystl has 2 mics per earbud and a total of 4 mics.

• Yes

• Nirvana Crystl does support 60 ms low latency for entertainment and casual gaming. But if you’re looking for professional gaming equipment, then Nirvana Crystl is not the right product.

• No

• You can view the product’s manual under the “System” tab of the Hearables app. Go to the ‘User Manual’ section and tap ‘Know More’ to access the user manual.

1. No, the earbuds do not have any integrated volume controls on them. The volume has to be controlled using your connected Bluetooth device.

2. Ensure that in the Bluetooth settings of your media device, you have enabled syncing of Bluetooth and phone volume levels otherwise you may not be able to fully control the volume of the earbuds as intended.

• No, the voice prompts are integrated inside the earbuds and there is no provision to turn them off or lower their volume.

• While your earbuds do have IPX4 water and sweat resistance, it is recommended that they are not submerged inside water directly or used for prolonged periods inside water like for swimming/showers, as it may lead to damage.