• Check if there are any obstructions between the earbuds and the device and clear them, move the device at a closer range to the earbuds and see if it still affects it.

• Resetting your airdopes usually resolves this issue.

To perform a reset on your Immortal 161:

Note: Before performing a reset, go to settings and forget the device from your phone/laptop

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1. Take out both the earbuds from the case

2. Long touch CTC on both the earbuds for 5 seconds; LED flashes quickly for 5 times

3. Place the earbuds inside the case, close lid and wait for 5 seconds

4. Take out earbuds from the case and perform the fresh connection

Resetting your airdopes usually resolves this issue.

To perform a reset on your Immortal 161:

Note: Before performing a reset, go to settings and forget the device from your phone/laptop

​

1. Take out both the earbuds from the case

2. Long touch CTC on both the earbuds for 5 seconds; LED flashes quickly for 5 times

3. Place the earbuds inside the case, close lid and wait for 5 seconds

4. Take out earbuds from the case and perform the fresh connection

1. To charge the earbuds, put the earbuds into the charging case in their correct orientation.

2. During charging, LED stays solid red once the charging is complete, charging case automatically switches off to save power and LED indicator turns off

To charge the case, plug one end of the cable into the case and connect the other end to a computer or a wall adapter or a power bank.

LED flashes in sequence while the case is on charging. When the charging case is fully charged, it gets indicated by solid LED.

1. Check to see if the wire connected to the case is not broken, use other wires and also ensure that the charger being used is not of 9v or 12v as that will damage the case, The LED lights located on the charging case indicate the battery status of the case.

2. To charge the case, plug one end of the provided cable into the case and connect the other end to a computer or a wall adapter. LED indicates charging and LED stays solid on indicate full charge

Note: The LED indicator located on the charging case indicate the battery status of the case. The charging gets indicated by LED on charging case. Once fully charged, all the LED remain solid.

Check to see if the earbuds have been put inside the case in the right orientation, A Red led light on the earbud’s will indicate they are still being charged. This light will go off once the earbud’s have been completely charged.

1. Check if the charging pins of the case and the earbuds are clear and there is no obstruction.

2. Check if the orientation of the earbuds inside the case is correct and they have been properly inserted inside the case.

3. Check if the charging pins of the earbuds (metal pins) are clean.

4. You may do so by gently cleaning the charging pins with cotton swab dipped in alcohol and apply a medium pressure while cleaning.

1. Check if dust has accumulated inside the earbuds or if there is any obstruction.

2. Check if ear wax has accumulated inside the earbuds.

3. Check if there is no damage to the tips of the earbuds and see if changing them helps.

4. Check if sweat or water has gone inside the earbuds.

1. Check to see if the device has been properly charged first, A red light on the earbud’s will indicate they are still being charged.

This light will turn off once the earbud’s have been completely charged.

2. Check if the voltage of the charger is correct for the charging case and if the lights on the bottom are glowing to indicate the charge level.

3. Check by switching on the earbud’ on manually, press and hold the capacitive touch control for 3 seconds until the LED begins to flash in red and blue.

4. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire

1. Check if the controls do not work while connected to another device

2. Check if the media player being used supports such controls and if they controls do not function on call or other media players.

3. Check if the controls have been physically damaged or exposed to any hazards.

1. Check if restarting the device resolves the issue.

2. Check if dust or ear wax as accumulated near or inside the microphone port, there is no blockage on the microphone.

3. Check if swear or water has gone inside the microphone.

4. Check if there are any obstructions between the earpods and the device and clear them, move the device at a closer range to the earpod and see if it still affects it.

1. Check if your airdopes model has IWP tech integrated.

2. Make sure that you have paired the airdopes at least once to the device you are trying to use IWP with before.

3. Check if Bluetooth is turned on for your media device and it has the airdopes in the list of paired devices.

4. Try factory-resetting the device.

To perform a reset on your Immortal 161:

Step 1: Take out both the earbuds from the case

Step 2: Long touch CTC on both the earbuds for 5 seconds; LED flashes quickly for 5 times

Step 3: Place the earbuds inside the case, close lid and wait for 5 seconds

Step 4: Take out earbuds from the case and perform the fresh connection

Step 1: Please note that both the earbuds can be used in mono mode. Use either of the two options: Smart Power On or Manual Power On for switching On the desired earbud

Step 2: The selected earbud will automatically enter the connection mode indicated by white LED flashes

Step 3: Turn on Bluetooth on your phone/media device and search for boAt Immortal 161

Long tap and hold CTC of left earbud for 3 secs to activate the voice assistants such as Google Assistant or Siri

• Single tap on the CTC of either of the earphones once, would result in answering an incoming call.

• Once done talking, double tap on the CTC of either of the earphones once, would result in ending the call.

Double tap the CTC of either of the earphones would result in rejecting incoming calls

While playing music, single tap on the left/right CTC result in pause and another tap will result in play

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1. Our IWP technology allows the earbuds to connect to your phone if they have already been paired before instantaneously upon opening the case.

2. Simply open the case and ensure that the Bluetooth is turned on for your media device, the buds will connect as soon as the case is opened without the need to take them out of the case first!

There is no special process to enable IWP, simply follow the steps to pair your airdopes to your media device first, then upon subsequent usage the IWP tech will be enabled automatically and the airdopes will pair automatically to your previously paired media device if Bluetooth is turned on on your media device.

Yes, Immortal 161 does have dual microphone.

The Immortal 161 does support low latency for entertainment and casual gaming.

Yes, it does.

No, it does not.

No, it does not.

No, the voice prompts are integrated inside the earbuds and as ofnow there is no feature to turn them off or lower their volume.

1. No, the earbuds do not have any integrated volume control on them, the volume has to be controlled using your connected Bluetooth device.

2. Ensure that in the Bluetooth settings of your media device, you have enabled syncing of Bluetooth and phone volume levels otherwise you may not be able to fully control the volume of the earbuds as intended.

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• While your earbuds have IPX4 water and sweat resistance, it is recommended that they are not submerged inside water directly or used for prolonged periods inside water like for swimming/showers as it may lead to damage.