1. Check when both the earbuds are taken out of the charging case, the earbuds will enter into the Connection Mode, indicated by light blue LED flashes.

2. If one of them fails to smart power on, to manually switch the earbuds on (Manual Power On), long press the Capacitive Touch Control (CTC) for 3 seconds on both the earbuds for switching them on until the LED light begins to flash in red and white colours.

3. Place the earbuds in the charging case and then try using them again. Check if it connects automatically.

4. Check and see if hard resetting the device work as desired or not.

5. Check if the earbuds are charging or not. If not then clean the earbuds and the charging case specially the charging pins and connectors with mild alcohol swab and see if it goes in charging mode or not.

1. Check if there are any obstructions between the earbuds and the device and clear them, move the device at a closer range to the earbuds and see if it still affects it.

2. Resetting your Immortal usually resolves this issue.

To perform a reset on your Immortal 121:

Note: Before performing a reset, go to settings and forget the device from your phone/laptop

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Step 1: Take out boththe earbuds from the case

Step 2: Long touch the Touch Sensor or the Capacitive Touch Control (CTC) on both earbuds for 5 seconds

Step 3: Take out earbuds from the case and perform a fresh connection

Congratulations, your Immortal 121 has been reset!

Step 5: If the issue does not get resolved then long press the Capacitive Touch Control (CTC)/ the touch sensor on both earbuds for 3 seconds to manually power ON the earbuds. The powering-On is indicated by an LED

1. Check if there are any obstructions between the earbuds and the device and clear them, move the device at a closer range to the earbuds and see if it still affects it.

2. Resetting your Immortal usually resolves this issue.

To perform a reset on your Immortal 121:

Note: Before performing a reset, go to settings and forget the device from your phone/laptop

​

Step 1: Take out boththe earbuds from the case

Step 2: Long touch the Touch Sensor or the Capacitive Touch Control (CTC) on both earbuds for 5 seconds

Step 3: Take out earbuds from the case and perform a fresh connection

Congratulations, your Immortal 121 has been reset!

Step 5: If the issue does not get resolved then long press the Capacitive Touch Control (CTC)/ the touch sensor on both earbuds for 3 seconds to manually power ON the earbuds. The powering-On is indicated by an LED

​

1. To charge the earbuds, put the earbuds into the charging case in their correct orientation.

2. During charging, LED stays solid red once the charging is complete, charging case automatically switches off to save power and LED indicator turns off

To charge the case, plug one end of the cable into the case and connect the other end to a computer or a wall adapter or a power bank.

1. Check if the stickers on the charging points of the ear pods are removed or not. If not then it is to be removed and the ear pods will start charging once put inside the charging case.

2. Check if the charging cable connected to the case is not broken, use other charging cable and also ensure that the charger being used is not more than 5V 2A as that will damage the case. The LED lights located on the charging case indicate the battery status of the case.

3. Please ensure that the charging port is not damaged.

1. Ensure that the earphone case is charged for charging the earbuds.

2.  Check to see if the earbuds have been put inside the case in the right orientation, A Red led light on the earbud’s will indicate they are still being charged. This light will go off once the earbud’s have been completely charged.

3.  Clean the magnetic connector pins on the case and connector pins (metal pins) on the earbuds with a clean cloth dipped in mild alcohol, apply a medium pressure while cleaning and check the charging of the earbuds again.

4.  After cleaning, put both the earbuds into the case in desired orientation and close the lid.

1. Check if the charging pins of the case and the earbuds are clear and there is no obstruction.

2. Check if the orientation of the earbuds inside the case is correct and they have been properly inserted inside the case.

3. Check if the charging pins of the earbuds (metal pins) are clean. You may do so by gently cleaning the charging pins with cotton swab dipped in alcohol and apply a medium pressure while cleaning.

1.Power ON:

Step 1:

- Smart Power On:

Simply open the lid of the charging case (when the earbuds are inside). Our IWP (Insta Wake N' Pair) technology automatically turns On the earbuds. The earbuds then enter the connection mode and get connected. OR

- Manual Power On:

Long touch the Capacitive Touch Control(CTC) / the touch sensors on both the earbuds for 3 seconds to manually power On the earbuds.

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2.Power OFF:

Smart Power Off:

Step1: After usage, remove both the earbuds from your ears

Step2: Place the earbuds back into the charging case in correct orientation and close the lid of the case.

Step3: The earbuds automatically switch Off (and enter the charging mode)

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Manual Power Off:

Step1: Long touch the CTC on both earbud for 5 seconds to manually power off the earbuds.

Step 2. Once the earbuds get turned off, place them back inside the case and close the lid.

1. Check if there are any obstructions between the earbuds and the device and clear them, move the device at a closer range to the earbuds and see if it still affects it.

2. Resetting your Immortal usually resolves this issue.

To perform a reset on your Immortal 121:

Note: Before performing a reset, go to settings and forget the device from your phone/laptop

​

Step 1: Take out boththe earbuds from the case

Step 2: Long touch the Touch Sensor or the Capacitive Touch Control (CTC) on both earbuds for 5 seconds

Step 3: Take out earbuds from the case and perform a fresh connection

Congratulations, your Immortal 121 has been reset!

Step 5: If the issue does not get resolved then long press the Capacitive Touch Control (CTC)/ the touch sensor on both earbuds for 3 seconds to manually power ON the earbuds. The powering-On is indicated by an LED

​

​Step 1: Please note that both the earbuds can be used in mono mode. Use either of the two options: Smart Power On or Manual Power On for switching on the desired earbud

Step 2: The selected earbud will automatically enter the connection mode indicated by the LED flashes

Step 3: Turn On the bluetooth on your phone/media device and search for "Immortal 121".

Long touch the Touch Sensor/ Capacitive Touch Control (CTC) of the left earbud for 3 secs to activate the voice assistants such as Google Assistant or Siri

• Single tap on the CTC of either of the earphones once, would result in answering an incoming call.

• Once done talking, double tap on the CTC of either of the earphones once, would result in ending the call.

Double tap the CTC of either of the earphones would result in rejecting incoming calls or hanging up an ongoing call.

While playing music, single tap on the left/right CTC result in pause and another tap will result in play

1. Next Track: While playing music, double tap on the right earbud’s CTC would result in jumping to the next track

2. PreviousTrack: While playing music, double tap on the left earbud’s CTC would result in returning to the previous track

Note: Volume can be controlled via the media device

1. Go to the sound settings of your phone and set the equalizer to normal/default.

2. In case the earbuds have water droplets, use the blow dryer to dry out any water from a distance.

3. If the earbuds are clogged with ear wax, simply clear the earbuds to restore the original sound.

4. If your device still does not get fixed then perform a factory reset

1. Check to see if the device has been properly charged first or not. A blue light on the earbuds will indicate they are still being charged. This light will go off once the earbuds have been completely charged.

2. Use an alternate charger of 5V/2A.

3. Check by switching the earbuds On manually, long press the Capacitive Touch Control (CTC)/ the touch sensor on both earbuds for 3 seconds until the LED begins to flash.

4. Ensure that the device was not subject to any mishandling, broken wires, exposure to direct sunlight, or hazards like fire.

5. If the charging pins of the case and earbuds have some dirt accumulation or corrosion and clean them with an alcohol swab and then put them back in the case for charge and the earbuds should start charging.

1. Try to connect it with a different device to check if the controls are working.

2. Check if the media player being used supports such controls as the controls may not function on call or other media players if not supported.

3. Ensure that the controls have not been physically damaged or exposed to any hazards.

4. If the control area has some sweat and oil as that might interfere with the capacitive touch control and clean the control area to remove any oil or sweat and the touch control should start working.

1. Check if restarting the device resolves the issue.

2. Try factory resetting the device

3. Ensure that the connected device is within the Bluetooth range (10m) and there is no obstruction between the Immortal and the connected device

4. If sweat or water has gone inside the microphone then try to clean it with a cotton swab dipped in mild alchohol.

5. You can also perform a voice recording test to ensure that your mic is able to capture your voice.

1. Make sure that you have paired the Immortal at least once to the device that you are trying to use IWP with before.

2. Check if Bluetooth is turned on for your media device and it has the Immortal in the list of paired devices.

3. Try factory-resetting the device.

4. Check if your Immortal battery case has charging in it to have IWP functioning.

1.  Check if the pairing device has the feature enabled. Google Assistant or Siri should be enabled to use this feature from your device.

2. Please follow the steps carefully, long touch the CTC for 3 seconds and release, this should allow Google Assistant or Siri to pop up on the media screen of the device.Though under some circumstance, this feature may or may not work on some devices which may be restricted by default.

There is no special process to enable IWP, simply follow the steps to pair your Immortal to your media device first, then upon subsequent usage the IWP tech will be enabled automatically and the Immortal will pair automatically to your previously paired media device if Bluetooth is turned on your media device.

Yes. Immortal 121 comes with BEAST mode.

Immortal 121 wireless earbuds offer a total battery backup of up to 40 hours.

Yes, Immortal 121 supports ASAP Fast Charging Technology that yields a playtime of 120 mins with only 5 minutes of charging time.

Place the earbud’s in the charging case and then try using them again. If this does not work, try re-setting the device.

Yes, Immortal 121 is IPX4 water and sweat resistant. You can use it for your workouts or carry them along on long trips.