1. Check when both the earbuds are taken out of the charging case. The earbuds will enter Connection Mode indicated by alternating red and blue LED flashes.

2. If one of them fails to smart power on, try manually switching the earbud on (Manual Power On) - long touch the CTC for 3 seconds until the LED begins to flash blue.

3. Place the earbuds in the charging case and then try using them again. Check if it connects automatically.

4. Check and see if factory-resetting the device works.

• Check if restarting the device resolves the issue.

• Check if there are any obstructions between the earbuds and the device and clear them, move the device at a closer range to the earbuds and see if it still affects it.

• Resetting your airdopes usually resolves this issue.

​

To perform a reset on your Airdopes Airdopes Primo :

Note: Before performing a reset, go to settings and forget the device from your phone/laptop

1. Open the lid of the charging case and place the earbuds within the case.

2. Long touch both earbud CTCs for 5 seconds to reset the two earbuds. This is indicated by the red LEDs on both the earbuds rapidly flashing 5 times.

3. Close the case lid and wait for 5 seconds.

4. Take out the earbuds from the charging case and perform a fresh connection.

Congratulations! Your Airdopes Primo earbuds have been Reset.

1. To charge the earbuds, put them into the charging case in their correct orientation.

2. While charging, the white LED on the case remains solid ON.

3. Once the charging is complete, charging case automatically switches off to save power and the LED indicator turns off

• To charge the case, plug one end of the cable into the case and connect the other end to a computer or a wall adapter or a power bank.

1. Check to see if the wire connected to the case is not broken. Use other wires and also ensure that the charger being used is not of 9V or 12V as that will damage the case. The LED lights located on the charging case indicate the battery status of the case.

2. To charge the case, plug one end of the provided cable into the case and connect the other end to a computer or a wall adapter.

3. Check if the pogo pins in the charging case and both earbuds are clean. You may do so by gently cleaning them using a cotton swab dipped in alcohol and try using them again.

1. Ensure the Airdopes case is charged for charging the earbuds.

2. Check to see if the earbuds have been put inside the case in the right orientation. Once the earbuds have been completely charged, the case LED flashes blue for 5 seconds.

3. Clean the magnetic charging pins on the case and on the earbuds with a clean cloth dipped in mild alcohol, apply a medium pressure while cleaning and check the charging of the earbuds again.

4. After cleaning, put both the earbuds into the case in desired orientation and close the lid.

1. Charging through wall adapter – Specs of the adapter: 5V, 2A

2. Charging through cable/wire – Standard cable: 35 strands @0.10mm diameter/strand

3. Any other accessory can be used for charging the earbuds if the above norms are followed.

Note : Before using the earbuds for the first time, it is recommended to fully charge the earbuds as well as the charging case. Also, keep the lid of the charging case closed while charging.

1. Go to the sound settings of your phone and set the equalizer to normal/ default/ zero/ none.

2. Perform a factory reset.

3. In case the earbuds have water droplets, use the blow dryer to dry out any water from a distance.

4. If the earbuds are clogged with ear wax, simply clear the earbuds to restore the original sound.

1. Check to see if the device has been properly charged first. The red LED on the earbuds stays steady ON to indicate that they are still being charged. This light will turn off once the earbuds have been completely charged.

2. Check if the voltage of the charger is correct for the charging case and if the lights on the bottom of the case are glowing to indicate charging.

3. Check by switching the earbuds on manually- press and hold the capacitive touch control for 3 seconds until the LED begins to flash blue.

4. Check if the device was not subjected to any mishandling, broken wires or exposed to direct sunlight or hazards like fire.

1. Check if the controls do not work while being connected to another device.

2. Check if the media player being used supports such controls and if the controls do not function on call or with other media players.

3. Check if the controls have been physically damaged or exposed to any hazards.

1. Check if restarting the device resolves the issue.

2. Try factory resetting the device

3. Ensure that the connected device is within the Bluetooth range (10m) and there is no obstruction between the airdopes and the connected device

4. If dust or ear wax has accumulated near or inside the microphone port and if there is blockage on the microphone then try to clean it with a cotton swab dipped in mild alchohol.

1. Check if your Airdopes model has IWP™ tech integrated.

2. Make sure that you have paired the earbuds at least once before to the device you are trying to use IWP™ with.

3. Check if Bluetooth is turned on for your media device and if it has Airdopes Airdopes Primo in the list of paired devices.

4. Try factory resetting the device.

To perform a reset on your Airdopes Airdopes Primo :

Note: Before performing a reset, go to settings and forget the device from your phone/laptop

1. Open the lid of the charging case and place the earbuds within the case.

2. Long touch both earbud CTCs for 5 seconds to reset the two earbuds. This is indicated by the red LEDs on both the earbuds rapidly flashing 5 times.

3. Close the case lid and wait for 5 seconds.

4. Take out the earbuds from the charging case and perform a fresh connection.

Congratulations! Your Airdopes Primo earbuds have been Reset.

• Single tap the CTC on either earbud to answer an incoming call

• Double tap the CTC on either earbud to end an ongoing call or reject incoming calls

• While playing music, single tap on the left or right earbud CTC to pause or play the track

1. While playing music, double tap on the left earbud’s CTC to return to the previous track.

2. While playing music, double tap on the right earbud’s CTC to skip to the next track.

• Volume can only be adjusted via phone/media devices

• Long touch the left earbud CTC for 3 seconds to activate ‘Google Assistant’ for Android devices and ‘Siri’ for iOS devices.

1. Please note that both the earbuds can be used in Mono mode. Use either of the two options: Smart Power On or Manual Power On for switching on the desired earbud.

2. The selected earbud will automatically enter the connection mode indicated by alternate red and blue LED flashes.

3. Turn on Bluetooth on your phone/media device and search for “Airdopes Primo” to connect.

1. Switch the earbuds on; both the earbuds automatically enter into Connection Mode.

2. Turn on the Bluetooth functionality on your phone/media device and scan.

3. Search for ‘Airdopes Primo’ and tap on the same for pairing & connecting via Bluetooth.

4. To switch to Stereo mode from Mono, simply take out the other earbud from the case. It will automatically power on and pair with the previously selected earbud, hence enabling Stereo usage.

5. You cannot skip tracks or return to the previous tracks in Mono mode.

• No, the voice prompts are integrated inside the earbuds and there is no provision to turn them off or lower their volume.

1. No, the earbuds do not have any integrated volume controls on them. The volume has to be controlled using your connected Bluetooth device.

2. Ensure that in the Bluetooth settings of your media device, you have enabled syncing of Bluetooth and phone volume levels otherwise you may not be able to fully control the volume of the earbuds as intended.

1. Our IWP™ technology allows the earbuds to connect to your phone if they have already been paired before instantaneously upon opening the case.

2. Simply open the case and ensure that the Bluetooth is turned on for your media device, the buds will connect as soon as the case is opened without the need to take them out of the case first!

• There is no special process to enable IWP™- simply follow the steps to first pair your Airdopes Airdopes Primo to your media device. Then upon subsequent usage, the IWP™ tech will be enabled and the earbuds will pair automatically to your previously paired media device if Bluetooth is turned on in your media device.

• Yes

• Airdopes Primo does support 50 ms low latency for entertainment and casual gaming. But if you’re looking for a professional gaming equipment, then Airdopes Primo is not the right product.

• Yes

• No

• No

• No

• While your earbuds do have IPX4 water and sweat resistance, it is recommended that they are not submerged inside water directly or used for prolonged periods inside water like for swimming/showers, as it may lead to damage.