Airdopes Prime 513 ANC

1. Check when both the earbuds are taken out of the charging case. The earbuds will enter Connection Mode indicated by a tone prompt in the earbuds.

2. Place the earbuds in the charging case and then try using them again. Check if it connects automatically.

3. Check and see if factory resetting the device works.

4. Check if the pogo pins in the charging case and both earbuds are clean. You may do so by gently cleaning them using a cotton swab dipped in alcohol and try using them again.

Resetting the device usually resolves such issues.

To perform a reset:

NOTE: Before performing reset, clear "Airdopes Prime 513 ANC" from your device's pairing history.

1. Place both earbuds inside the case in the correct orientation.

2. While the earbuds are inside the case, keep the case lid open. Press and hold the reset button for 10 seconds. After successful factory reset, the Red LED blinks quickly 5 times on the charging case

3. Perform a fresh connection attempt and enjoy!

4. If the issue does not resolve through a reset, then try to manually Power Off and then Power On.

If IWP™ isn't functioning:

1. Confirm that your Airdopes model has IWP™ tech integrated.

2. Make sure you have paired the earbuds at least once before to the device you are trying to use IWP™ with.

3. Check if Bluetooth is turned on for your media device and your product name is in the list of paired devices.

4. Try factory-resetting the device.

1. Check to see if the wire connected to the case is not broken. Use other wires and also ensure that the charger being used is not of 9V or 12V as that will damage the case. The LED located on the charging case indicates the battery status of the case.

2. To charge the case, plug one end of the provided cable into the case and connect the other end to a computer or a wall adapter. LED flashing slowly indicates charging and solid green LED indicates full charge. (Note: The LED located on the charging case indicates the battery status of the case. Charging is indicated by blinking red LED in case of low battery (<30%), blinking blue LED in case of 30-70% battery, and blinking green LED when the battery level is more than 70%, on the charging case. Once fully charged, the LED turns solid green.)

3. Check if the pogo pins in the charging case and both earbuds are clean. You may do so by gently cleaning them using a cotton swab dipped in alcohol and try using them again.

1. Check to see if the earbuds have been put inside the case in the right orientation.

2. Check to see if the earbuds are completely charged or not- Blue LED on the case flashes 4 times to indicate they are being charged. Once the earbuds have been completely charged, blue LED on the case will again flash 4 times.

3. Check if the pogo pins in the charging case and both earbuds are clean. You may do so by gently cleaning them using a cotton swab dipped in alcohol and try using them again.

4. In the App - Run the Smart Diagnostics function of the boAt Hearables app and check whether there are issues related to the earbud battery. Please note the Smart Diagnostics function in the app can only identify issues related to the firmware and not the hardware.

Go to the sound settings of your phone and set the equalizer to normal/ default/ none/ 0. EQ settings navigation for top 9 popular mobile brands are as follows:

1. Vivo - https://www.vivoglobal.ph/questionlist/hi-fi-audio/​

   Go to i Music>tap the icon at the left upper corner>select Audio effect>turn on Deep space sound effects>touch Equalizer in the bottom., then you can adjust Equalizer as you like.

   Note: Equalizer is supported in Funtouch OS 4.0 and higher version and can be adjusted only with the earphone plugged in.

2. Xiaomi - https://www.mi.com/global/support/faq/details/KA-497702/​

   Settings > Sound & vibration > Sound effects > Graphic equalizer, You can now choose preset styles or manually adjust the equalizer to your preference.

3. Samsung - https://www.samsung.com/levant/support/tv-audio-video/how-to-set-eq/​

   Settings > Sounds and vibration > Sound quality and effects > Equalizer, You can now either choose from pre-set EQ options (like "Music", "Bass", etc.) or manually adjust the frequency bands to fine-tune the sound.

4. Realme - https://c.realme.com/in/post-details/1397554219417985024​

   There 3 variations for EQ settings navigation according to the different UIs as mentioned below:

   A] Realme UI 6.0: Settings > System & updates > Sound > Equalizer.

   B] Realme UI 5.0, 4.0, 3.0: Settings > System/Additional settings > Sound > Equalizer.

   C] Realme UI 2.0: Settings > Convenience tools > Sound > Equalizer.

5. Oppo - https://www.youtube.com/watch?v=-gpyYtrw-58​

   Open the main Settings app on your phone > Go to Sound & vibration or a similar menu > Look for an Equalizer or Sound Effects option > The exact path can vary depending on the phone model and Android version > Enable it and choose from presets or manually adjust the sliders for different frequency bands. 

6. Apple - https://support.apple.com/en-in/guide/iphone/iph5643d2c85/ios​

   Settings > Music > EQ

7. Motorola - https://en-in.support.motorola.com/app/answers/detail/a_id/155724/~/enhance-sound​

   Go to Settings > Sound (& vibration) > Audio effects. (Or, open the Moto app and touch menu > Play > Audio effects) > Turn it On > to use only for headphones or connected devices, set the speaker equalizer to Flat.

8. Poco - https://www.mi.com/global/support/faq/details/KA-509973/#:~:text=1.,or%20adjust%20the%20equalizer%20manually.​

   Settings > Sound & Vibration/ Sound > Sound Effects / Equalizer > Graphic Equalizer

9. OnePlus - https://community.oneplus.com/thread/1111615​

   Settings > Sound & Vibration > Sound Quality & Effects > Audio Tuner or Audio Tuner > Equalizer Settings.

• Perform a factory reset. If the earbuds are clogged with ear wax, simply clean the earbuds to restore the original sound.

• In the App: Run the Smart Diagnostics function of the boAt Hearables app and check whether there are any speaker-related issues. Please note the Smart Diagnostics function in the app can only identify issues related to the firmware and not the hardware.

1. Check if Spatial Audio is not turned on using third-party apps on the media device. Please note that the boAt Equalizer function will not work when Spatial Audio mode is activated on the media device via third-party apps.

2. Try factory resetting the device.

3. In the App: Run the Smart Diagnostics function of the boAt Hearables app and check whether there are issues related to the earbud battery. Please note the Smart Diagnostics function in the app can only identify issues related to the firmware and not the hardware

1. Make sure the charging case is charged. Try to manually power on the earbuds, the powering on is indicated by LED lights on the earbuds.

2. If the earbuds do not power On, try cleaning the pogo pins (magnetic charging pins) of the earbuds with cotton dipped in alcohol swab/spirit. Later, wipe it with a dry cotton to not let any moisture retain on the surface.

3. Now place the earbuds inside the charging case, shut the lid and open it after 5 seconds. The earbud LEDs will start blinking as they automatically power on.

1. Check if the controls do not work while being connected to another device.

2. Check if the media player being used supports such controls and if the controls do not function on a call or with other media players.

3. Check if the controls have been physically damaged or exposed to any hazards.

• This is due to the settings in iPhone. Go to settings on your iPhone à Accessibility à Touch àCall Audio Routing à Headphone

1. Try restarting the device.

2. Perform a factory reset.

3. Make sure there are no objects between your earbuds and your connected device.

4. Try moving your device closer to the earbuds to see if the connection improves.

5. Look closely at the microphone hole for any dirt or earwax. If the microphone seems blocked, gently clean that area.

6. In the App: Run the Smart Diagnostics function of the boAt Hearables app and check whether there are issues related to the earbud mic. Please note the Smart Diagnostics function in the app can only identify issues related to the firmware and not the hardware.

NOTE: Before performing reset, clear "Airdopes Prime 513 ANC" from your device's pairing history.

1. Place both earbuds inside the case in the correct orientation.

2. While the earbuds are inside the case, keep the case lid open. Press and hold the reset button for 10 seconds. After successful factory reset, the Red LED blinks quickly 5 times on the charging case.

3. Close the lid and then re-open it again after a few seconds.

4. Perform a fresh connection attempt and enjoy!

Congratulations! Your Airdopes Prime 513 ANC has been Reset.

1. To charge the earbuds, put them into the charging case in their correct orientation.

2. During charging, a purple LED flashes for 5 seconds on the case.

3. Once the charging is complete, a blue LED on the case remains steady for 5 seconds.

1. To charge the case, plug one end of the cable into the case and connect the other end to a computer, or a wall adapter, or a power bank.

2. The LED located on the charging case indicates the battery status of the case.

1. Charging through wall adapter – Specs of the adapter: 5V, 2A

2. Charging through cable/wire – Standard cable: 35 strands @0.10mm diameter/strand

3. Any other accessory can be used for charging the earbuds if the above norms are followed.

Note : Before using the earbuds for the first time, it is recommended to fully charge the earbuds as well as the charging case. Also, keep the lid of the charging case closed while charging.

• Single tap the CTC on either earbud to answer an incoming call

• Double tap on either of the earbud's CTC to end an ongoing call.

• Single tap the CTC on either earbud to play or pause a track.

1. While playing music, double tap on the left earbud’s CTC to return to the previous track.

2. While playing music, double tap on the right earbud’s CTC to skip to the next track.

• Volume can only be adjusted via phone/media devices.

1. Please note that both the earbuds can be used in Mono mode. Use Smart Power On for switching on the desired earbud.

2. The selected earbud will automatically enter the connection mode indicated by a tone prompt.

3. Turn on Bluetooth on your phone/media device and search for “Airdopes Prime 513 ANC” to connect.

   Note: You can only skip to the next track while using the right earbud or play the previous track using the left earbud in Mono (single earbud) mode.

1. Switch the earbuds on; both the earbuds automatically enter the Connection Mode.

2. Turn on the Bluetooth functionality on your phone/media device and scan.

3. Search for ‘Airdopes Prime 513 ANC’ and tap on the same for pairing & connecting via Bluetooth.

4. To switch to Stereo mode from Mono, simply take out the other earbud from the case. It will automatically power on and pair with the previously selected earbud, hence enabling Stereo usage.

• Tap the right earbud CTC 3 times to activate ‘Google Assistant’ for Android devices and ‘Siri’ for iOS devices.

• Long touch the CTC on the right earbud for 3 seconds to toggle between Normal (ANC OFF), Ambient, and ANC modes.

Note:

1. By default, the Normal Mode (ANC OFF) is active.

2. The operational cycle is Normal (ANC OFF) Mode→ Ambient Mode → ANC Mode → Normal (ANC OFF) Mode.

Airdopes Prime 513 ANC can be connected to 2 devices at once. To enable this feature, following steps are to be taken:

1. Switch on the Bluetooth on your first phone/media device and search for ‘Airdopes Prime 513 ANC’. After the selection is done, the earbuds are paired with your phone/media device.

2. Turn off the Bluetooth function of your first phone/media device. The earbuds are ready to be paired again.

3. Now switch on the Bluetooth function on your second phone/media device. Scan and select ‘Airdopes Prime 513 ANC’ to connect.

4. Switch on the Bluetooth of the first phone/media device again. The earbuds are reconnected to the first phone/media device.

Congratulations! Your earbuds are now connected to both your devices successfully via Bluetooth.

Note: This feature can be switched off from the boAt Hearables app.

To install the boAt Hearables app, you can follow one of the options mentioned below-

1. Scan QR Code - Airdopes Prime 513 ANC has the Hearables app QR code printed on the outer packaging box. Simply scan this code using your smartphone and the subsequent link will redirect you to the Google Play Store and iOS Store, and you can select the applicable option.

2. Google Play Store - Download the boAt Hearables app from the Google Play Store on your Android smartphone. <https://play.google.com/store/apps/details?id=com.boAt.hearables&hl=en_IN&gl=US >

3. App Store - Download the boAt Hearables app from the App Store on your iOS smartphone.<https://apps.apple.com/in/app/boat-hearables/id1592550875 >

• After installing the app, follow the steps shown on the app to set up your account by entering your phone number, name, and email ID. Account setup is a one-time action.

1. Turn on the Bluetooth on your media device.

2. Log in to your account on the boAt Hearables app.

3. Go to the “My Devices” section.

4. Open the case lid. The earbuds will show up under the list of available devices with “Ready to Pair'' status. Follow the ‘Pull down to refresh’ option on the app if the device does not show up on the list.

5. Tap the Airdopes Prime 513 ANC name card and accept the pairing request pop-up notification on your media device.

6. Tap the ‘Ok’ option on the pairing notification. You can also save Airdopes Prime 513 ANC to your Google account for fast pairing in the future by clicking on “Save” and then “Set up”. Congratulations! Airdopes Prime 513 ANC is now connected to your media device with “Connected” status.

Note: Location access is required from Android 6.0 & above devices for the App to read the Bluetooth devices paired to the mobile phone.

1. The boAt Hearables app shows all currently and previously paired devices in the ‘My Devices’ section.

2. Once Airdopes Prime 513 ANC is paired to your smartphone, the status gets changed to “Connected” in the thumbnail.

3. Tap the thumbnail, to check whether both the left and right earbuds are connected or not. You can also check the battery level of both earbuds.

1. To reset Airdopes Prime 513 ANC from your device, go to the Troubleshooting section “?” on the Hearables app.

2. Next, tap the “Malfunctioning” sub-header in the Troubleshooting section.

3. Click on the option “Reset My Device” to reset the earbuds. Congratulations! Your Airdopes Prime 513 ANC has been reset.

Note: Airdopes Prime 513 ANC will now show as “Ready to Pair” in the My Devices section. Follow the pairing procedure to connect the earbuds to your device.

1. Pair Airdopes Prime 513 ANC to your media device by following the process mentioned above.

2. Go to the “Sound” tab on the Hearables app.

3. Under the Sound tab, the “Noise Cancellation” header has all the audio modes displayed.

4. Select the mode of your choice depending on the level of noise cancellation required-

• Tap ‘ANC’ to cancel external noise

• Tap ‘Off’ to turn off ANC and Ambient modes

• Tap ‘Ambient’ to have transparency towards your audible surroundings.

Note: The existing Noise cancellation mode on the product will be activated upon opening the app.

1. Pair Airdopes Prime 513 ANC to your media device by following the pairing process.

2. Go to the “Sound” tab on the Hearables app.

3. Under the Sound tab, the “boAt Equalizer” header has all the equalization modes displayed.

4. Select the mode of your choice depending on the level of sound elements required-

• Tap ‘Default’ to turn off equalization

• Tap ‘Balanced’ to experience audio with boosted highs

• Tap ‘Rock’ to experience preset Rock EQ mode

• Tap ‘Classic’ to experience preset Classic EQ mode

• Tap ‘Pop’ to experience preset Pop EQ mode

• Tap ‘Club’ to experience preset Club EQ mode

Note: The last operational EQ mode will be activated upon opening the app.

Airdopes Prime 513 ANC lets you customize existing touch functions to another from the list of available options from the Touch Tab.

LEFT earbud :

1 Tap :

1. Existing Function - Play/Pause audio, Answer incoming call

2. Customizable Functions - Next Track, Previous Track, Volume Up, Volume Down, Activate/ Deactivate BEAST™ Mode, Activate Google Assistant/ Siri

2 Taps :

1. Existing Function - Return to the Previous Track, End/Reject Call

2. Customizable Functions - Play/Pause audio, Next Track, Volume Up, Volume Down, Activate/ Deactivate BEAST™ Mode, Activate Google Assistant/ Siri

RIGHT earbud:

1 Tap :

1. Existing Function - Play/Pause audio, Answer incoming call

2. Customizable Functions - Next Track, Previous Track, Volume Up, Volume Down, Activate/ Deactivate BEAST™ Mode, Activate Google Assistant/ Siri

2 Taps :

1. Existing Function - Skip to the Next Track, End/Reject Call

2. Customizable Functions - Play/Pause audio, Previous Track, Volume Up, Volume Down, Activate/ Deactivate BEAST™ Mode, Activate Google Assistant/ Siri

Pair Airdopes Prime 513 ANC to your media device by following the pairing process.

1. Go to the “System” tab on the Hearables app.

2. Multipoint connectivity remains ON by default for keeping Airdopes Prime 513 ANC connected to two media devices at the same time.

3. Under the System tab, slide the “Multipoint Connectivity” toggle to the OFF state to deactivate the multipoint connection.

4. Slide the toggle once again to ON to activate multipoint connection.

Note: By default, Multipoint connectivity remains ON in Airdopes Prime 513 ANC.

Pair Airdopes Prime 513 ANC to your media device by following the pairing process.

1. Go to the “System” tab on the Hearables app.

2. Tap the “Check For Updates” option under the “Software Update” header to check and update Airdopes Prime 513 ANC to the latest firmware version, if available.

Note: If the product is updated to the latest available version, the app will show an alert on clicking the option -‘You already have the latest firmware version’.

To diagnose issues related to Bluetooth connectivity, mic, speaker, and battery, use the Smart Diagnostics function of the Hearables app:

1. Tap the “Diagnose My Device” option at the bottom.

2. Follow the instructions to start the smart diagnostics process.

3. Click on “Let’s Go” to start.

4. Complete all the steps one by one to check Bluetooth connectivity, mic, speaker, and battery functions.

5. Click on ‘Done’ to finish diagnostics.

• You can view the product’s manual under the “System” tab of the Hearables app. Go to the ‘User Manual’ section and tap ‘Know More’ to access the user manual.

Charging case LED indications:

• Low Battery (<30%) : Red LED blinks 3 times

• On Charging:

1. (<30 %) - Red LED blinks 3 times and then slowly breathing red LED

2. (30%-70%) - Blue LED blinks 3 times and then slowly breathing blue LED

3. (>70%) - Green LED blinks 3 times and then slowly breathing green LED

• Fully charged (100%) : Solid green LED

• Factory Reset: Red LED blinks quickly 5 times on the charging case

Case LED indication when Earbuds are charging from the case:

• Charging:

1. Blue LED blinks 1 time when LEFT earbud is charging

2. Blue LED blinks 2 times when RIGHT earbud is charging

3. Blue LED blinks 4 times when BOTH earbuds are charging

• Fully Charged (100%): Blue LED blinks 4 times when both earbuds are fully charged

1. Our IWP™ technology allows the earbuds to connect to your phone if they have already been paired before instantaneously upon opening the case.

2. Simply open the case and ensure that the Bluetooth is turned on for your media device, the buds will connect as soon as the case is opened without the need to take them out of the case first!

• There is no special process to enable IWP™- simply follow the steps to first pair your Airdopes Prime 513 ANC to your media device. Then upon subsequent usage, the IWP™ tech will be enabled and the earbuds will pair automatically to your previously paired media device if Bluetooth is turned on in your media device.

• Yes, Airdopes Prime 513 ANC has 2 mics per earbud and a total of 4 mics.

• Yes, it does.

• Airdopes Prime 513 ANC does support 50 ms low latency for entertainment and casual gaming.10 However, if you’re looking for professional gaming equipment, then Airdopes Prime 513 ANC is not the right product.

• No, it does not.

• Yes, it does.

• No, the earbuds do not have any integrated volume controls on them. The volume must be controlled using your connected Bluetooth device.

• Voice Assistant cannot be activated using Airdopes Prime 513 ANC.

• No, the voice prompts are integrated inside the earbuds and there is no provision to turn them off or lower their volume.

• While your earbuds do have IPX4 water and sweat resistance, it is recommended that they are not submerged inside water directly or used for prolonged periods inside water like for swimming/showers, as it may lead to damage.