​Resetting the device usually resolves such issues.​

​To perform a reset​​:​

​*NOTE: Before performing reset, clear "Airdopes Max"; from pairing device history by forgetting device​

1. ​Take out the earbuds from the charging case. When the earbuds are in pairing mode, long touch CTCs for 5 seconds on both the earbuds. A solid LED will flash for 1 second and then it will turn Off (indicating a successful reset).​

2. ​Place the earbuds inside the Case (Earbuds will automatically power-off in the charging case).​

3. ​Close the lid, wait for 5 seconds. After successful factory reset, Red LED blinks quickly 5 times on Case and Earbuds.​

4. ​Take out the earbuds from the charging case and perform a fresh connection.​

​Note: To complete the factory reset, all of the above steps should be performed.​

​1. To charge the earbuds, put the earbuds into the charging case in their correct orientation.​

​2. During charging, LED stays solid red​

​3. Once the charging is complete, charging case automatically switches off to save power and LED indicator turns off​

​To charge the case, plug one end of the cable into the case and connect the other end to a computer or a wall adapter or a power bank.​

​1. Check to see if the wire connected to the case is not broken, use other wires and also ensure that the charger being used is not of 9v or 12v as that will damage the case, The LED lights located on the charging case indicate the battery status of the case.​

​2. To charge the case, plug one end of the provided cable into the case and connect the other end to a computer or a wall adapter. A Red LED indicates charging and Red LED stays solid on indicate full charge​

​​

​Note: The LED indicator located on the charging case indicate the battery status of the case. The charging gets indicated by Red LED on charging case. Once fully charged, all the LED remain solid.​

​Check to see if the earbuds have been put inside the case in the right orientation, A Red led light on the earbud’s will indicate they are still being charged. This light will go off once the earbud’s have been completely charged.​

​1. Check if the charging pins of the case are clear and there is no obstruction.​

​2. Check if the charging pin of the earbuds are clear and there is no obstruction.​

​3. Check if the orientation of the earbuds inside the case is correct and they have been properly inserted inside the case.​

​4. Check if the pogo pins are clean. You may do so by gently cleaning it cotton swabs with alcohol.​

​POWER ON:​

​There are two ways to switch the ear buds on:​

​1. To automatically switch the earbuds on (Smart Power On) simply open the lid of the charging case when earbuds are being kept inside​

​2. To manually switch the earbuds on (Manual Power On), long touch the Capacitive Touch Control (*CTC) for 3 seconds on both Right and Left earbuds​

​​

​Smart Power Off​

​Step 1: After usage, remove both the earbuds from your ears​

​Step 2: Place the earbuds back into the charging case in correct orientation and close the case lid​

​Step 3: The earbuds will automatically switch off (and enter into charging mode)​

​Manual Power Off​

​Long touch the CTC on both earbuds for 5 seconds till the earbuds get turned off, in order to manually switch off the earbuds.​

​To perform a reset​​:​

​*NOTE: Before performing reset, clear "Airdopes Max"; from pairing device history by forgetting device​

1. ​Take out the earbuds from the charging case. When the earbuds are in pairing mode, long touch CTCs for 5 seconds on both the earbuds. A solid LED will flash for 1 second and then it will turn Off (indicating a successful reset).​

2. ​Place the earbuds inside the Case (Earbuds will automatically power-off in the charging case).​

3. ​Close the lid, wait for 5 seconds. After successful factory reset, Red LED blinks quickly 5 times on Case and Earbuds.​

4. ​Take out the earbuds from the charging case and perform a fresh connection.​

​Step 1: Please note that both the earbuds can be used in mono mode. Use either of the two options: Smart Power On or Manual Power On for switching on the desired earbud​

​Step 2: The selected earbud will automatically enter the connection mode indicated by red and blue LED flashes​

​Step 3: Turn on Bluetooth on your phone/media device and search for “Airdopes Max ”​

​Long touch either CTC for 3 secs to activate the voice assistants such as Google Assistant or Siri​

​Single tap on the CTC of either of the earbuds once, would result in answering an incoming call​

​Double tap the CTC of either of the earphones would result in ending or rejecting incoming calls​

​While playing music, single tap on the left/right CTC results in pause and another tap will result in play​

​1. While playing music, double tap on the left earbud’s CTC would result in returning to the previous track​

​2. While playing music, double tap on the right earbud’s CTC would result in jumping to the next track​

​1. Check if dust has accumulated inside the earbuds or if there is any obstruction.​

​2. Check if ear wax has accumulated inside the earbuds.​

​3. Check if there is no damage to the tips of the earbuds and see if changing them helps.​

​4. Check if sweat or water has gone inside the earbuds.​

​1. Check if the controls do not work while connected to another device​

​2. Check if the media player being used supports such controls and if they controls do not function on call or other media players​

​3. Check if the controls have been physically damaged or exposed to any hazards​

​1. Check if restarting the device resolves the issue​

​2. Check if dust or ear wax as accumulated near or inside the microphone port, there is no blockage on the microphone.​

​3. Check if swear or water has gone inside the microphone.​

​4. Check if there are any obstructions between the earpods and​

​the device and clear them, move the device at a closer range to the earpod and see if it still affects it.​

​1. Check if your airdopes model has IWP tech integrated.​

​2. Make sure that you have paired the airdopes at least once to the device you are trying to use IWP with before.​

​3. Check if Bluetooth is turned on for your media device and it has the airdopes in the list of paired devices.​

​4. Try factory-resetting the device.​

​*NOTE: Before performing reset, clear "Airdopes Max" from pairing device history by forgetting device​

​​

​Step 1:​​ Take out the earbuds from the charging case, and long touch CTCs for 5 seconds on both the earbuds.​

​Step 2 :​​ Place the earbuds inside the Case (Earbuds will automatically power-off in the charging case).​

​Step 3 :​​ Close the lid, wait for 5 seconds. After successful factory reset, Red LED blinks quickly 5 times on Case and Earbuds.​

​Step 4 :​​ Take out the earbuds from the charging case and perform a fresh connection.​

​Note: To complete the factory reset, all of the above steps should be performed.​

​1. Our IWP technology allows the earbuds to connect to your phone if they have already been paired before instantaneously upon opening the case.​

​2. Simply open the case and ensure that the Bluetooth is turned on for your media device, the buds will connect as soon as the case is opened without the need to take them out of the case first!​

​There is no special process to enable IWP, simply follow the steps to pair your airdopes to your media device first, then upon subsequent usage the IWP tech will be enabled automatically and the airdopes will pair automatically to your previously paired media device if Bluetooth is turned on on your media device.​

​Yes.​

​No, it does not.​

​No, it does not.​

​The Airdopes Max does supports 50ms low latency for entertainment and casual gaming. But if you’re looking for a professional gaming equipment, then Airdopes Max is not the right product.​

• ​While your earbuds do have IPX5 water and sweat resistance. It is recommended that they should not be submerged inside water directly or used for prolonged periods inside water like for swimming/showers as it may lead to damage.​